Crookhorn Surgery

Very kind

Errin was very kind and attentive.

— Anonymous

Verified review (2201062) Review left 1 year ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

I am glad to hear this, thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

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Which best describes you? Patient

Friendly and helpful

Very friendly and helpful staff

— Daniel V

Verified review (2200955) Review left 1 year ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very helpful

HCA was very helpful

— Anonymous

Verified review (2200931) Review left 1 year ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

I am sorry this was the case, thank you for leaving feedback.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

Arrived for a PSA blood test, 6 weeks after the previous one which had a reading of 7.2. I had been somewhat surprised to be asked to retest as a value of 7.2 fell within my normal range, as agreed with Consultants I have seen over the years. Mrs. S. Taylor was very pleasant, considerate and professional and after discussion with her we came to the agreement that I should retest in September (6 months from March) which was my expectation.

— Anonymous

Verified review (2200827) Review left 1 year ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

I am glad that you managed to get this sorted, thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

The staff was very friendly

I am very happy about the service that I received from the surgery. The staff was very friendly and well experienced and punctual.

— Paulose S

Verified review (2198401) Review left 1 year ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

I am pleased to hear this, thank you for taking the time to leave feedback - I will pass your comments on to the team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Blood test

Blood test taken, very professional and given details of what they were testing for.

— Anonymous

Verified review (2198279) Review left 1 year ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

That's good, thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Crookhorn Lane Surgery

Good

— Anonymous

Verified review (2198209) Review left 1 year ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

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Which best describes you? Patient

Efficient

Efficient service

— Kim P

Verified review (2198054) Review left 1 year ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you!

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

A good practice

Crookhorn Surgery is a good practice with well trained staff who are always polite

— Anonymous

Verified review (2197927) Review left 1 year ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking the time to leave feedback, I will pass your comments on to the team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Crookhorn Lane Surgery

The nurse was very efficient in drawing blood from my right arm to check the function of my thyroid. There was no bruising around the site for the insertion of the needle. The results were posted promptly on my account with Systmonline, confirming that they within normal parameters so no further action required.

— Susan W

Verified review (2195229) Review left 1 year ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Oh perfect! Thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Calm and friendly efficiency

There was a bit of await before my appointment, but the Nurse I saw was very apologetic and dealt with my blood tests with calm and friendly efficiency, also answering a few of my questions relating to an accident at home.

— Sandra D

Verified review (2193383) Review left 1 year ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

We are sorry to hear you had to wait, thank you for being patient with us, and thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

It was fine, just like it used to be. No better no worse.

— Anonymous

Verified review (2193271) Review left 1 year ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Covid Jab

I was called for a Covid Jab and was also called in for a blood test
Both went well and the lady who took my blood was excellent as also was the lady who gave me my jab.

— Marshall C

Verified review (2193144) Review left 1 year ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

That's great, thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Crookhorn Lane Surgery

Good services

— Nigel V

Verified review (2193003) Review left 1 year ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you!

Overall, how was your experience of our service? Very good

Explained what they were doing

I had two appointments on the day, both were on time and were dealt with in a very professional, helpful and smooth way. Both practitioners made me feel comfortable. Explained what they were doing. And executed them in a perfect way

— Michael M

Verified review (2188674) Review left 1 year ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Oh wonderful, thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Urgent appointment

I needed an urgent appointment. I was seen very quickly and referred to hospital for further tests. Liaison between GP and hospital was speedy and resulted in a quick diagnosis. An excellent service.

— John G

Verified review (2185539) Review left 1 year ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Perfect, thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Crookhorn Lane Surgery

I visited the surgery to hand in a sample. I was second in a short queue of two people. The person in front of me completed her business and departed but before I had a chance to speak with the receptionist the door of one of the Doctor's rooms opened and two other patients were led to the reception counter and positioned before me with no reason or explanation given for not being positioned behind me or asked to wait for me to complete my business first. A lengthy discussion then took place between reception staff and the aforementioned patients during which five other people joined me in the queue.
A second receptionist who had been working on a computer then came to the counter and criticized me for not making her aware that I was waiting for attention. She complained that my positioning had made it difficult for her to see me.
I don't agree........ the small crowd of bodies positioned in front of me would have obstructed her view. There being four in total conversing through the Perspex screen.

— Anonymous

Verified review (2184758) Review left 1 year ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for leaving feedback. I am very sorry to hear this, please put in a complaint to [email protected] and we will investigate this.

Overall, how was your experience of our service? Poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Other

Very pleased with my treatment

I was treated very well, efficiently and professionally, very pleased with my treatment.

— Susan M

Verified review (2184572) Review left 1 year ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

I am glad you are pleased, thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Caring, considerate

Caring, considerate, professional, patient and informative regarding current problem and maybe future treatment.

— Ruth G

Verified review (2184456) Review left 1 year ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

That's great, thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very helpful

The doctor answered questions I had and was very helpful, also reception lady very helpful and both made a very pleasant experience

— David M

Verified review (2184313) Review left 1 year ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Great, thank you for taking the time to leave feedback.

Overall, how was your experience of our service? Good