Verified review (2151185)
Review left 1 year ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Very good
The nurse that looked after me was very good and made me feel at ease, you need more like her.
— Matthew H
Verified review (2151111)
Review left 1 year ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for leaving lovely feedback, I will be sure to pass this on.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Crookhorn Lane Surgery
The nurse was very efficient & drew blood samples from my right arm without incident &, more crucially, without leaving a bruise! We were bemused to receive a text from the surgery, whilst we were waiting for the nurse, asking us to book a blood test for a pharmacy review!!
— Susan W
Verified review (2146627)
Review left 1 year ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
That's great to hear, thank you for taking the time to leave feedback.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Friendly and helpful
The staff were friendly, helpful and very thorough.
— Kathryn H
Verified review (2146032)
Review left 1 year ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
That's great, thank you.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Prompt and polite
As usual on time and polite staff!
— Leslie C
Verified review (2145896)
Review left 1 year ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you very much for taking the time to leave feedback.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Good at explaining everything
Happy with waiting time, staff member I saw was very good at explaining everything and made you feel comfortable during your appointment.
— Teresa L
Verified review (2142132)
Review left 1 year ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
That's great, thank you for taking the time to leave feedback.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Excellent sevice
Excellent service by Erin as always
— Anne B
Verified review (2142060)
Review left 1 year ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for leaving feedback.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Crookhorn Lane Surgery
Erin was on time and answered my questions in a professional manner
— Francis B
Verified review (2141879)
Review left 1 year ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for leaving feedback.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Helpful and pleasant Nurse
Appointment on time. Extremely helpful and pleasant Nurse. Listened to my concerns and gave good advice. Follow up action dealt with same day and new prescription was ready for collection same day.
— Jill S
Verified review (2141508)
Review left 1 year ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
We are glad you are pleased with the service provided, I will pass on your feedback, thank you.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Very kind, compassionate
I had booked an appointment for a review at 11:45, arrived at 11:35 and was seen five minutes early, I was seen by Sue Taylor who I found to be very kind, compassionate and friendly. Altogether a very good visit.
— Noel L
Verified review (2141459)
Review left 1 year ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
That's great to hear, thank you for leaving feedback, I will pass your comments on.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Very professional
I thought the nurse I saw was very professional.
— Jacqueline W
Verified review (2139867)
Review left 1 year ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
That's great, thank you for taking the time to leave feedback.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Recent appointment
It was a positive experience.
— Anonymous
Verified review (2131452)
Review left 1 year ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking time to leave feedback. We are always looking for ways to make our service more accessible.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Other relative or friend
A very satisfactory outcome
My current heart condition explained and confirmation of hospital consultants' diagnosis I will require a pacemaker and I am on the waiting list. A very satisfactory outcome from my visit.
— Anonymous
Verified review (2131370)
Review left 1 year ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
We are glad to hear you are happy with the service received, thank you for taking time to leave feedback.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
First class care
The care that was given was first class, could not have been better looking forward to the end of my treatment. 5 stars.
— Clive H
Verified review (2131323)
Review left 1 year ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
That's amazing, thank you for taking time to leave feedback.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Crookhorn Lane Surgery
Really helpful in resolving a medication shortage, issue quickly resolved.
— Carolyn B
Verified review (2131256)
Review left 1 year ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking time to leave feedback.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Next of kin
Appointment
I needed to book a routine telephone consultation with a doctor about a non urgent matter. I found out from the surgery website, the number I had to call and the time of day I had to do it - 10am. I called at 10.01am, and after listening to all the recorded messages about which option I should choose, I was surprised to be told that I was number 54 in the queue! Because I thought it would be a lengthy wait, I then decided to opt for the call back service. After a further 25 minutes the receptionist called me back and was very helpful in finding a suitable time for me to have the telephone consultation I need with a doctor. It’s going to be this Wednesday 15/01 at 7pm. The main difficulty I have with making any appointments is being able to get one at a suitable time for me. This is because I am a regular night shift worker and I’m usually asleep every daytime Tuesday through to Saturday.
— Anonymous
Verified review (2131168)
Review left 1 year ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your email. We are an appointment led service and to maximise the access to our patients our model does require contact at 10.00am to book a routine appointment if you contact later in the day it is likely that the appointments would not be available. We do understand that for some this is not the prefer time, however we do not have a solution that will be agreeable to all patients.
Overall, how was your experience of our service?
-
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Helpful and polite
Did not have to wait long, reception helpful and polite. I was able to have blood test then and there due, to a cancellation which was very helpful. Text Message system really good!!!
— Anonymous
Verified review (2131107)
Review left 1 year ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
We are very glad to hear you are happy, and that we managed to give you an appointment so quickly, thank you for taking time to leave feedback.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Review from Google
I would like to express my sincere gratitude to Dr. Shamila Somasundram at Portsdown Group Practice for the excellent care and attention she provided. Her thorough approach and attentiveness played a key role in helping resolve my little one's ongoing eczema issue. She listened carefully, explained the treatment plan clearly, and gave valuable advice on managing the condition effectively.
Thanks to her expertise and guidance, we saw noticeable improvements in a short time. Dr. Somasundram’s professionalism and dedication made the whole experience reassuring and positive. I highly recommend her to anyone seeking knowledgeable and attentive medical care.
— Shibin Thomas
T356772
Review left 1 year ago
This review complies with Google's policies.
Reply from Crookhorn Surgery
Thank you for your feedback.
We are delighted to hear that Dr. Somasundram provided such thorough, attentive, and professional care for your little one’s eczema. It’s wonderful to know that her guidance and treatment made a positive difference in a short time. Your kind comments will be shared with Dr Somasundram and the team.
Crookhorn Lane Surgery
Help with a form.
— Nicholas D
Verified review (2128299)
Review left 1 year ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Thank you.
Overall, how was your experience of our service?
Very good
Brightened my day
I was treated on time by a cheery nurse which brightened my day. She was professional and very efficient in my treatment.
— Bernard H
Verified review (2127892)
Review left 1 year ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
We are glad to hear you are happy, thank you for taking time to leave feedback.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
