Crookhorn Surgery

Blood test

Came in for a blood test. Very pleasant nurse.

— Anonymous

Verified review (2126935) Review left 1 year ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking time to leave feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

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Which best describes you? Patient

Friendly and efficient

My appointment was on time, nurse was friendly and efficient.

— Susan M

Verified review (2126752) Review left 1 year ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

That's great, thank you for taking time to leave feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Crookhorn Lane Surgery

I’m new to the area and have never had a surgery contacting me informing me that I need this or that treatment.

— Jason H

Verified review (2126683) Review left 1 year ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for taking time to leave feedback.

Overall, how was your experience of our service? Very good

Thank you

I was dealt with immediately and efficiently by a nurse- it made my day. Thank you all and good luck to all who serve us so well in the NHS.

— Anonymous

Verified review (2125438) Review left 1 year ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

We are glad to hear you are happy, thank you for taking time to leave such lovely feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Friendly

Very friendly and helpful.

— Anonymous

Verified review (2125338) Review left 1 year ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Excellent, informative

Excellent, informative updated medication review. Thank you.

— Richard L

Verified review (2125281) Review left 1 year ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

We are glad to hear you are happy, thank you for taking time to leave feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

The appointment for shingles vaccination was fine. However I asked the nurse about another issue that I have and she recommended that I book a GP appointment if symptoms had not improved in a fortnight. They haven’t and so, upon the advice of your receptionist I have tried to book an appointment online on each of the last 5 working days, ignoring those on bank holidays, logging on at 7pm as advised. There have been zero appointments at any location over the coming 16 week period.
How is this service acceptable or even possible?

— Karen P

Verified review (2125197) Review left 1 year ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your review. We do appreciate that over peak holiday periods, appointment availability can reduce. We often put notices out on our social media to alert patients.

However, whilst there has been reduced availability, there has not been 'zero' appointments in the next 16 weeks. GP appointments are only booked one week ahead, so you will only be able to see a week ahead. In the last 10 working days, 46 (attended) GP appointments were booked online.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

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Which best describes you? Patient

Crookhorn Lane Surgery

Phoned for an emergency appointment within the practice, call operator was polite and I was able to offer a cancellation at Crookhorn Lane, which was not my usual surgery. Doctor listened and explained what investigation would now be undertaken. Very happy with the service.

— Anonymous

Verified review (2125058) Review left 1 year ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

We are glad to hear you are happy, thank you for taking time to leave feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Pleasant and easy to talk to

The lady was very pleasant and easy to talk to.

— Anonymous

Verified review (2124970) Review left 1 year ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking time to leave feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Professional

Fine, professional service.

— Anonymous

Verified review (2124938) Review left 1 year ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking time to leave feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Doctor was excellent

So nice to actually get a Doctors appointment in person as well as at my local surgery.
Doctor I saw was excellent.

— Nicholas R

Verified review (2123496) Review left 1 year ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

We are glad to hear you are happy, thank you for taking time to leave feedback.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Crookhorn Lane Surgery

Fasting Blood Test when you have faint veins.

— Alan T

Verified review (2120748) Review left 1 year ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Put me at ease

The nurse was very pleasant and immediately put me at ease.

— Derek T

Verified review (2120370) Review left 1 year ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for leaving positive feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very good

I had my stitches out of my face. I was put at ease and they were taken out without me feeling any anxiety, very good.

— Anonymous

Verified review (2120233) Review left 1 year ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

That's great, thank you for leaving feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Crookhorn Lane Surgery

Blood tests.

— Debra F

Verified review (2120162) Review left 1 year ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kind, friendly

Kind, friendly and very helpful.

— Anonymous

Verified review (2120155) Review left 1 year ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Friendly and put me at ease

I hate going to the doctors! But my nurse Sue was super friendly and put me at ease. At other surgeries, when I've had to give a blood sample, I've been moaned at for having small veins that are too deep and been bruised after nurses digging around with a needle, but Sue got one first time with no bother! Thank you Sue for not making me feel like I have inadequate veins! I was also pleasantly surprised at the result of my health check!

— Keely C

Verified review (2120152) Review left 1 year ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

That's great to hear. Thank you for leaving feedback, I will pass your comments on.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Crookhorn Lane Surgery

Everything was fine with my appointment.

— Anonymous

Verified review (2117421) Review left 1 year ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for leaving feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

Phoned to cancel appointment for physio, asked for another one quoted some letters so left with no appointment.

— Anonymous

Verified review (2117017) Review left 1 year ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your comments. I am sorry that you were unable to get another appointment in place, please do call back and I am sure our team will be able to assist you.

Overall, how was your experience of our service? Very poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

An exceptional nurse

Many thanks to Sue Taylor for being an exceptional nurse.

— Suzanne P

Verified review (2115528) Review left 1 year ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking time to leave feedback, I will be sure to pass your comments on.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient