Verified review (2421645)
Review left 4 weeks ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback. We’re pleased to hear that you were seen promptly and greeted with a smile. We really appreciate you taking the time to share your experience.
Overall, how was your experience of our service?
Very good
Medical visit
The doctor was very understanding and thorough also arranged hospital appointment
— Teresa L
Verified review (2421628)
Review left 4 weeks ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback. We’re pleased to hear that the doctor was understanding and thorough, and that a hospital appointment was arranged for you. We appreciate you taking the time to share your experience.
Overall, how was your experience of our service?
Very good
Excellent service
I attended an appointment. I was treated with dignity and respect. The nurse was friendly, professional and really helpful. I came away feeling listened to.
— Amanda P
Verified review (2421625)
Review left 4 weeks ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback. We’re pleased to hear that you were treated with dignity and respect and that the nurse was friendly, professional, and helpful. We’re especially glad you felt listened to, and we appreciate you sharing your experience.
Overall, how was your experience of our service?
Very good
Appointment to discuss stomach and side pain
I was very surprised to get an appointment so quickly but struggled to understand the foreign gentleman I saw. He arranged a blood test, which I was grateful for, looking at my records it was clear. However the pain continues to seriously impact my life and I was given no guidance in what might be best to do / take other than to stay hydrated, which I do.
— Anonymous
Verified review (2419035)
Review left 1 month ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking the time to share your experience. We are pleased that you were able to be offered an appointment promptly and that a blood test was arranged following your consultation.
We are sorry to hear, however, that you found communication during the appointment challenging and that you felt you were left without sufficient guidance while your pain continues to affect your daily life. We understand how distressing ongoing symptoms can be, particularly when you are seeking clarity and reassurance about next steps.
Due to patient confidentiality, we are unable to discuss individual consultations in a public forum. However, feedback regarding communication and symptom management is taken seriously, and we would encourage you to contact the practice directly so your concerns can be reviewed and addressed appropriately through the correct channels.
Thank you again for sharing your feedback, which helps us reflect on and improve the care we provide.
Overall, how was your experience of our service?
Poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
First time to be unhappy with treatment
Very disappointed. 2nd visit with same doctor. 1st very abrupt, didn't want me to explain why I was so dizzy. 2nd time spent most of his time typing and I found out later he hadn't followed my request to be referred back to St Marys. Had to phone again,
— Valerie N
Verified review (2418772)
Review left 1 month ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking the time to share your feedback. We are very sorry to hear that you felt disappointed with your recent experiences and that you felt unable to fully explain your symptoms or have your concerns addressed as you had hoped.
We understand how frustrating it can be to feel unheard, particularly when symptoms such as dizziness are affecting your wellbeing. We also appreciate how upsetting it is to later discover that an expected referral had not been progressed.
Due to patient confidentiality, we are unable to discuss individual consultations publicly. However, feedback such as yours is taken seriously and helps us reflect on both communication and processes within the practice. We would strongly encourage you to contact the practice directly or raise your concerns through the formal complaints process so they can be looked into thoroughly and addressed appropriately.
Thank you again for bringing this to our attention.
Overall, how was your experience of our service?
Poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Review from Google
Hello, I and my wife are new patients at Crookhorn Surgery(Portsdown Group).
We were treated with kindness and patience, and look forward to a continued relationship
with the Portsdown Group.....Thank you.
Sincerely.
Anthony and Jennifer Smith.
— Anthony Smith
T407095
Review left 1 month ago
This review complies with Google's policies.
Reply from Crookhorn Surgery
Thank you very much for your kind feedback and for choosing Crookhorn Surgery as part of the Portsdown Group for your care. We are delighted to hear that both you and your wife felt treated with kindness and patience during your visits.
We warmly welcome you to the practice and look forward to supporting you both in the future. Your comments are greatly appreciated and will be shared with the team.
Review from Google
This person left a star rating but no comment.
— costina steclaru
T406820
Review left 1 month ago
This review complies with Google's policies.
Reply from Crookhorn Surgery
Thank you very much for your 5‑star rating. We appreciate you taking the time to support the practice and value your feedback.
Blood test
Have had 2 blood tests in the last week with a lady called Hayley at Crookhorn practice, really lovely lady, I’m not the best with blood tests but she made me feel at ease and with many attempts finally got blood!
— Anonymous
Verified review (2417879)
Review left 1 month ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Thank you so much for sharing your experience. We’re really pleased to hear that you were made to feel at ease during your blood tests, especially as you find them difficult. The kindness and patience shown clearly made a difference, and we truly appreciate you taking the time to share your feedback with us.
Overall, how was your experience of our service?
Very good
Covid boost
Straightforward and on time
Excellent
— Colin H
Verified review (2417841)
Review left 1 month ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback. We’re pleased to hear that your appointment was straightforward, on time, and that you had an excellent experience. We really appreciate you taking the time to share this with us.
Overall, how was your experience of our service?
Very good
Review from Google
Annual med review organised by pharmacy, phone call on time and date given. Gentleman checked current meds I am on and did I have any issues or concerns very polite and empathetic and advised he would reinstate option to order on line happy with review
— Andy Bartlett
T406530
Review left 1 month ago
This review complies with Google's policies.
Reply from Crookhorn Surgery
Thank you for taking the time to share your feedback. We are pleased to hear that your annual medication review was well organised, that the phone call took place as scheduled, and that you felt listened to and supported throughout the discussion.
It is encouraging to know that the review covered your current medications, addressed any concerns, and helped reinstate online ordering. Your kind comments regarding the polite and empathetic approach are greatly appreciated and will be shared with the team. Thank you again for your feedback.
Covid Injection
Appointment on time. Dealt with in a friendly and efficient manner. Full marks to the practitioner.
— Kenneth T
Verified review (2417823)
Review left 1 month ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Thank you for your kind feedback. We’re pleased to hear that your appointment was on time and that you were looked after in a friendly and efficient way. Your comments will be shared with the practitioner — full marks are very much appreciated.
Overall, how was your experience of our service?
Very good
Covid vaccination
Arrived prior to appointment and delighted to be called before expected. The vaccination was very prompt and even better... painless. All in all, it was a stress and pain free experience.
— Anonymous
Verified review (2417800)
Review left 1 month ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Thank you for your lovely feedback. We’re delighted to hear that you were seen earlier than expected and that your vaccination was both quick and painless. It’s great to know that your visit was a stress‑free experience, and we really appreciate you taking the time to share this with us.
Overall, how was your experience of our service?
Very good
Crookhorn Surgery
On time, good information what to do next
— Bernard W
Verified review (2417718)
Review left 1 month ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback. We’re pleased to hear that you were seen on time and that you were given clear information about the next steps. We appreciate you taking the time to share your experience with us.
Overall, how was your experience of our service?
Very good
Review from Google
It was great. Exactly what you would want when going to an appointment i logged in waited a phew minutes got seen very quickly had a great doctor who listened and was professional. The doctor was very clear and explained everything there wasnt any miscommunication and i left knowing what the next steps were going to be so i didnt leave wondering what going to happen next. So it was a very smooth and simple process and i wasnt there for long. So yes in the future i would like to be seen by them again if needed as im certain to get better results at that surgery.
— Rob Mcleod
T406531
Review left 1 month ago
This review complies with Google's policies.
Reply from Crookhorn Surgery
Thank you very much for taking the time to share such detailed feedback. We are delighted to hear that your appointment ran smoothly, that you were seen promptly, and that you felt listened to and well informed throughout your visit.
Clear communication and ensuring patients understand the next steps in their care are very important to us, so it is reassuring to know this was your experience. We appreciate your kind comments and look forward to supporting you again in the future should you need us.
Review from Google
Very professional and helpfull
— Mary Dinsmore
T406532
Review left 1 month ago
This review complies with Google's policies.
Reply from Crookhorn Surgery
Thank you for your feedback. We are pleased to hear that you found our service very professional and helpful. Your comments are greatly appreciated and will be shared with the team.
Blood test
Seen on time. Staff always welcoming and helpful. Easy parking and access especially for disabled. Nurse kind and gentle
— Brenda E
Verified review (2417644)
Review left 1 month ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Thank you for your kind feedback. We’re pleased to hear that you were seen on time and that our staff were welcoming and helpful. It’s especially nice to know that parking and access were easy for you and that the nurse made you feel comfortable with a kind and gentle approach. We really appreciate you taking the time to share your experience
Overall, how was your experience of our service?
Very good
Vaccination
I was seen on time by the nurse practitioner who was very pleasant and professional.
— Josephine O
Verified review (2417639)
Review left 1 month ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Thank you for your kind feedback. We’re pleased to hear that you were seen on time and that the nurse practitioner was both pleasant and professional. We really appreciate you taking the time to share your experience with us.
Overall, how was your experience of our service?
Very good
Blood checking for diabetes
She was very nice and a very easy service
— Sarwa M
Verified review (2417625)
Review left 1 month ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Thank you for your lovely feedback. We’re pleased to hear that you found the service easy and that the staff member was welcoming and kind. We really appreciate you taking the time to share your experience with us.
Overall, how was your experience of our service?
Very good
Review from Google
Quickly parked car, straight in, effective, spotlessly clean. A well recommended service.
— Cam Jones
T406533
Review left 1 month ago
This review complies with Google's policies.
Reply from Crookhorn Surgery
Thank you for taking the time to share your feedback. We are pleased to hear that your visit was smooth and efficient, and that you found the environment clean and well organised. Your recommendation is greatly appreciated and will be shared with the team.
Covid injection
The service I received was very professional and the staff who treated me were very polite and informative
— Brian B
Verified review (2417623)
Review left 1 month ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Thank you for your kind feedback. We’re pleased to hear that you found the service professional and that the staff who treated you were polite and informative. We really appreciate you taking the time to share your experience.
Overall, how was your experience of our service?
Very good
