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Crookhorn Surgery

Crookhorn Lane, Purbrook, Waterlooville, Hampshire, PO7 5XP

Excellent rating from 2736 reviews

5 out of 5 stars

+ 78 reviews from Google 2814 total reviews

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Latest Reviews by Working Feedback

Recommended

5 out of 5 stars
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Very fast transition once inside and the nurse I had the appointment was very polite and efficient. Would recommend to others.

— Anonymous

Verified review (2098508) Review left 1 year ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Great news - thank you for your feedback.
Overall, how was your experience of our service? Very good

Very good care

5 out of 5 stars
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Care given was very good and didn’t wait long.

— Anonymous

Verified review (2095447) Review left 1 year ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback.
Overall, how was your experience of our service? Very good

Appointment

3 out of 5 stars
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Not being able to get an appointment or see a doctor

— William C

Verified review (2094657) Review left 1 year ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback. Face-to-face appointments are available and have increased and you will be appointed with the required clinician dependent on what is required.
Overall, how was your experience of our service? Good
How satisfied are you that you are treated with dignity and respect by staff? 4 out of 5 stars
How satisfied are you that the GP Practice involves you in decisions about your treatment? 4 out of 5 stars
How satisfied are you with the outcome of your treatment? 1 out of 5 stars
Which best describes you? Patient

Crookhorn Lane Surgery

5 out of 5 stars
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Efficient.

— Margaret L

Verified review (2094379) Review left 1 year ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback.
Overall, how was your experience of our service? Very good
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the GP Practice involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 4 out of 5 stars
Which best describes you? Patient

Appointment

4 out of 5 stars
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I had an anomalous ECG and had GP approval to be able to leave surgery, but as it was anomalous I’m expecting a repeat test to see if it comes in ok but there doesn’t appear to be a follow-up

— Gareth P

Verified review (2094356) Review left 1 year ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback. We are sorry that this was your experience, we will share this with our team and make changes where possible.
Overall, how was your experience of our service? Good
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the GP Practice involves you in decisions about your treatment? 3 out of 5 stars
How satisfied are you with the outcome of your treatment? 3 out of 5 stars
Which best describes you? Patient

Efficient

5 out of 5 stars
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Very satisfied. Easily made appointment at surgery, no waiting on telephone. No waiting at surgery. Practice nurse very efficient. All good.

— Anonymous

Verified review (2092895) Review left 1 year ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback.
Overall, how was your experience of our service? Very good
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the GP Practice involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Crookhorn Lane Surgery

5 out of 5 stars
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Blood sample after new medication.

— Leslie T

Verified review (2092076) Review left 1 year ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback.
Overall, how was your experience of our service? Very good
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the GP Practice involves you in decisions about your treatment? 4 out of 5 stars
How satisfied are you with the outcome of your treatment? 4 out of 5 stars
Which best describes you? Patient

Crookhorn Lane Surgery

5 out of 5 stars
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Very friendly and on time.

— Anonymous

Verified review (2091450) Review left 1 year ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback.
Overall, how was your experience of our service? Very good
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the GP Practice involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

The nurse was kind

5 out of 5 stars
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Very professional service. The nurse was kind and courteous.

— Kim P

Verified review (2091056) Review left 1 year ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback.
Overall, how was your experience of our service? Very good
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the GP Practice involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Friendly, helpful

5 out of 5 stars
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Friendly, helpful and professional staff.

— Anonymous

Verified review (2090960) Review left 1 year ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback.
Overall, how was your experience of our service? Very good
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the GP Practice involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Helpful advice

5 out of 5 stars
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Friendly, helpful advice.

— Anonymous

Verified review (2089755) Review left 1 year ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback.
Overall, how was your experience of our service? Very good
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the GP Practice involves you in decisions about your treatment? 4 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Crookhorn Lane Surgery

3 out of 5 stars
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Nurse who took my blood test was very friendly and professional!
Receptionist not so helpful.
System for booking a routing Doc's appointment is not working.

— Anonymous

Verified review (2088905) Review left 1 year ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback. We are sorry that access has taken you longer than expected however, this is always our priority using the limited resources available to us.
Overall, how was your experience of our service? Good
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the GP Practice involves you in decisions about your treatment? 1 out of 5 stars
How satisfied are you with the outcome of your treatment? 3 out of 5 stars
Which best describes you? Patient

Annual health check

5 out of 5 stars
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Attended an annual health check.
It was very easy and straightforward to check in on arrival using the screen, which also advised how long I could expect to wait, which was accurate.
The nurse was very helpful and friendly as was the receptionist upon my departure who explained how I can download the NHS app.

— Anonymous

Verified review (2088042) Review left 1 year ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you, we very much appreciate you leaving positive feedback.
Overall, how was your experience of our service? Very good
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the GP Practice involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Efficient

5 out of 5 stars
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We had 2 appointments for (1) flu vaccination & COVID booster + (2) a routine blood test. Both nurses were very efficient & we were pleased that the blood test needle left no bruise in the crook of my arm.

— Susan W

Verified review (2087934) Review left 1 year ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

That's great, thank you for leaving feedback.
Overall, how was your experience of our service? Very good
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the GP Practice involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Covid & flu jabs

5 out of 5 stars
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Went in for covid & flu jabs.
Very quick, back out in 10 minutes.

— Christopher E

Verified review (2087772) Review left 1 year ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback.
Overall, how was your experience of our service? Very good
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the GP Practice involves you in decisions about your treatment? 3 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Blood test

5 out of 5 stars
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Had a routine medication blood test.
The nurse was very polite and friendly and efficient.

— Anonymous

Verified review (2087560) Review left 1 year ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback.
Overall, how was your experience of our service? Very good
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the GP Practice involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Appointment

5 out of 5 stars
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I cannot fault it.

— Paul W

Verified review (2087365) Review left 1 year ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback.
Overall, how was your experience of our service? Very good

Couldn't be better

5 out of 5 stars
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Was seen promptly by both admin and professional staff. 9.45 appointment, home at 10.15.
Couldn't be better.

— Anonymous

Verified review (2087329) Review left 1 year ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback.
Overall, how was your experience of our service? Very good
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the GP Practice involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Appointment

2 out of 5 stars
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My recent experience of the NHS confirmed just how chaotic the system has become.
All I needed to do was renew my bi-monthly medication prescription. I was informed by the surgery that I would not be able to do this until there had been a 'review'.
But I could not have a review until a Blood test had been made. That took around 3 weeks to arrange. Then another week passed before I had my 'review' via a telephone call.
By then I was getting very short of my Blood Pressure and Diabetes Meds. An emergency issue was made but another 4 days passed before I could collect that prescription. By then I was getting short of the rest of my Meds. The Chemist would not supply these to me because they did not have the results of my 'review'.
I then visited the surgery and Chemist 9 times before a re-issue of my monthly medications was made. But this was short of two items despite nothing in the list having changed since last year.
Finally.............eleven (11) weeks after I should have been able to obtain my prescription the last of my batch was collected. I now know what a 'near death' experience is.
The system is broken.

— Philip H

Verified review (2087264) Review left 1 year ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

I am sorry to hear you are unsatisfied with your experience. If you would like to make a formal complaint, you can do so on [email protected]
Overall, how was your experience of our service? Very poor
How satisfied are you that you are treated with dignity and respect by staff? 3 out of 5 stars
How satisfied are you that the GP Practice involves you in decisions about your treatment? 2 out of 5 stars
How satisfied are you with the outcome of your treatment? 1 out of 5 stars
Which best describes you? Patient

Helpful, friendly and efficient

5 out of 5 stars
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I visited the surgery for jabs in preparation for a visit to Egypt. The member of staff was very helpful, friendly and efficient. It was a most successful service.

— Susan H

Verified review (2087257) Review left 1 year ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback.
Overall, how was your experience of our service? Very good
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the GP Practice involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient