Attended for a blood test and the nurse was very friendly and very efficient - I was in and out within 5 minutes!
— Chelsea H
Verified review (2415855)
Review left 1 month ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback. We are pleased to hear that you found the nurse friendly and efficient and that your blood test appointment was quick and straightforward. Your comments are very much appreciated and will be shared with the team.
Overall, how was your experience of our service?
Very good
Fast and put through to relevant people.
Very professional. Put through to relevant people.
— Anonymous
Verified review (2415291)
Review left 1 month ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback. We are pleased to hear that you found the service professional and that you were directed to the appropriate team. Your comments are very much appreciated and will be shared with the staff.
Overall, how was your experience of our service?
Very good
Under arm/breast check/ and cough
Arrived hoping that as the problem was female related, it would be dealt with lady dr. However offered chaperone but Dr was fine.
— Anonymous
Verified review (2414906)
Review left 1 month ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking the time to share your feedback. We understand that some concerns can feel more comfortable to discuss with a female clinician, and we are pleased to hear that you were offered a chaperone and felt at ease during your consultation.
Providing respectful, professional, and supportive care is very important to us, and we appreciate you letting us know about your experience.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Crookhorn Surgery
Doctor very good and had face to face appointment
— Anthony B
Verified review (2414601)
Review left 1 month ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback. We are pleased to hear that you were able to have a face‑to‑face appointment and that you found the doctor to be very good. Your comments are greatly appreciated and will be shared with the team.
Overall, how was your experience of our service?
Very good
Review from Google
I was seen on time as usual and received an excellent examination for my heart check up, all my blood results were explained. Thank you.
— Michael Chewter
T404266
Review left 1 month ago
This review complies with Google's policies.
Reply from Crookhorn Surgery
Thank you for taking the time to share your feedback. We’re pleased to hear that you were seen on time and that you felt your heart check‑up was thorough and clearly explained.
Ensuring patients understand their results is an important part of their care, so it’s very encouraging to know this was your experience. Your kind comments will be shared with the clinical team.
Positive visit
The surgery was very busy, but flowed very well. There was a lovely, friendly and welcoming atmosphere in the surgery
— Louise P
Verified review (2413822)
Review left 1 month ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Thank you for taking the time to leave your review. We’re very pleased to hear that although the surgery was busy, clinics ran smoothly and that you experienced a friendly and welcoming atmosphere.
Your kind comments are greatly appreciated and will be shared with the team, who work hard to ensure patients feel comfortable and well supported, even during busy periods.
Overall, how was your experience of our service?
Very good
Crookhorn Surgery
Diabetic review
— Jaimes M
Verified review (2413786)
Review left 1 month ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback. We appreciate you taking the time to leave a review following your diabetic review appointment.
Overall, how was your experience of our service?
Very good
Review from Google
This person left a star rating but no comment.
— Colin Mercier
T403243
Review left 1 month ago
This review complies with Google's policies.
Reply from Crookhorn Surgery
Thank you for your 5‑star rating. We really appreciate you taking the time to leave feedback and are pleased to know you had a positive experience with our practice.
Care review call
Even though my call was very late it did help in every way. Lisa's friendly approach was refreshing and the information and support she offered was top draw. Well done and carry on doing a great job.
— Paul D
Verified review (2413642)
Review left 1 month ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Thank you very much for taking the time to share your feedback. We are pleased to hear that, despite the late timing of the call, you felt fully supported and found the information provided helpful.
We are delighted to know that Lisa’s friendly and supportive approach made a positive difference. Your kind comments will be shared with her and the team, and are greatly appreciated. Thank you again for your encouragement.
Overall, how was your experience of our service?
Very good
Review from Google
Have a telephone discussion regarding pall care, the coordinator and explained good things regarding it and how it does in the long run.
— Ian Mari
T403244
Review left 1 month ago
This review complies with Google's policies.
Reply from Crookhorn Surgery
Thank you for taking the time to share your feedback. We’re pleased to hear that your telephone discussion about palliative care was helpful and that our coordinator was able to clearly explain the support available and its benefits over the longer term.
Having open, informative conversations is an important part of ensuring patients and their families feel supported and reassured, and your comments will be shared with the team.
Review from Google
Missed booking Covid vaccine on line. Went to surgery to arrange an appointment and was offered an immediate appointment there and then. Very happy.
— Jillie Smith
T403245
Review left 1 month ago
This review complies with Google's policies.
Reply from Crookhorn Surgery
Thank you for your feedback. We’re pleased to hear that when you were unable to book your COVID vaccination online, our team at the surgery were able to assist and offer you an appointment straight away.
We’re very glad this worked well for you and that you were happy with the service you received. Your comments will be shared with the team, and we appreciate you taking the time to leave a review.
Review from Google
Efficient and friendly
— liz harfield
T403246
Review left 1 month ago
This review complies with Google's policies.
Reply from Crookhorn Surgery
Thank you for your feedback. We’re pleased to hear that you found our service efficient and friendly. Your kind comments are very much appreciated and will be shared with the team.
See a doctor for advice
No time wasting. Good advice and have confirmed an appointment for an X-ray.
— Elizabeth M
Verified review (2413373)
Review left 1 month ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback. We are pleased to hear that you found the consultation efficient and the advice helpful, and that your X‑ray appointment has been arranged. Your comments are greatly appreciated and will be shared with the team.
Overall, how was your experience of our service?
Very good
My 3 monthly B12 injection
Susan Taylor is great, she always takes time and this time she also did my diabetic blood test which was due 2 days later to save me coming back. I still can’t get my head around how to make a Drs appointment though.
— Marian L
Verified review (2413326)
Review left 1 month ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Thank you for taking the time to share your feedback. We are delighted to hear about your positive experience with Susan Taylor and that she took the time to support you fully, including completing your diabetic blood test during the same visit. Your kind comments will be shared with her and the team.
We also appreciate your honesty regarding the appointment‑booking process. We recognise that accessing appointments can sometimes feel confusing, and feedback like this helps us review how we communicate and support patients with this. Thank you again for your comments and for taking the time to leave a review.
Overall, how was your experience of our service?
Very good
Diabetes Review
Went in for my annual diabetes review and blood test. Feet were checked, weight was checked, blood pressure was checked. Blood test results were on the NHS app within three days.
— Martin R
Verified review (2413301)
Review left 1 month ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Thank you for taking the time to share your experience. We are pleased to hear that your annual diabetes review was thorough and that all the necessary checks were completed.
It’s also good to know that your blood test results were available promptly via the NHS App. Your feedback is very much appreciated and will be shared with the team.
Overall, how was your experience of our service?
Very good
Blood test, flu jab, Physio
Had three appointments that day, all good.
— Joan W
Verified review (2413282)
Review left 1 month ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback. We are pleased to hear that all three of your appointments went well and appreciate you taking the time to share your experience.
Overall, how was your experience of our service?
Very good
Excellent service
Usual excellent service.
— Anonymous
Verified review (2413260)
Review left 1 month ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Thank you for your continued support. We are pleased to hear that you received the usual excellent service and appreciate you taking the time to share your feedback.
Overall, how was your experience of our service?
Very good
Covid and RSV injections
Having just had my Covid and RSV injections administered by Dr Mannings there really isn’t much more to say except first class.
— Valerie P
Verified review (2413248)
Review left 1 month ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you very much for your kind feedback. We are delighted to hear that you had such a positive experience receiving your COVID and RSV vaccinations. Your comments regarding the care provided by Dr Mannings are greatly appreciated and will be shared with him and the team. Thank you for taking the time to leave this review.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Review from Google
Excellent care
— Suzanne Simmons
T403247
Review left 1 month ago
This review complies with Google's policies.
Reply from Crookhorn Surgery
Thank you for your 5‑star rating. We really appreciate you taking the time to leave feedback and are pleased to know you had a positive experience with our practice.
COVID jab
Brilliant service as always
— Sandra M
Verified review (2413241)
Review left 1 month ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Thank you for your kind feedback. We are pleased to hear that you continue to experience brilliant service and appreciate your ongoing support. Your comments are very much appreciated and will be shared with the team.
Overall, how was your experience of our service?
Very good
