I had a consultation because of a recent diagnosis of emphysema and in order that I understand the diagnosis and what I need to do when symptoms affect me.
I learned a lot of useful information and was given a care plan for COPD and an updated asthma plan as well. I had no difficulty parking outside the surgery, a very short wait and started my appointment a few minutes earlier than scheduled.
Very happy indeed, thank you.
— Anonymous
Verified review (1854068)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us. We will pass your kind words on to the team.
Overall, how was your experience of our service?
Very good
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Patient
Lovely nurse, very friendly
I attended the surgery for a routine appointment with the practice nurse to have my stitches removed. The procedure was quick and painless. Whilst I was there I was also offered a flu jab which meant that I didn’t have to return to have the injection. This was also quick and painless. Lovely nurse, very friendly and put me at ease.
— Anonymous
Verified review (1853951)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us.
Overall, how was your experience of our service?
Very good
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Patient
Blood Test appointment
The appointment was at a convenient time, although as I arrived early I had a short (5 min) wait.. The Nurse was polite, pleasant and carried out the test efficiently with no discomfort to me.
— Derek T
Verified review (1853889)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us.
Overall, how was your experience of our service?
Very good
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Patient
Excellent service
Dr Mohammed provides excellent service. Thank you Doctor.
— Susan C
Verified review (1853863)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us.
Overall, how was your experience of our service?
Very good
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Patient
Appointment
Disgraceful service. Wasn't told it was a fasting blood test. So I wasted £10 on a taxi to get to the surgery only to be told I couldn't have the blood test as I'd had 1/2 cup of coffee. They didn't care and acted like it was my fault.
— Sylvia W
Verified review (1853322)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback.
Our staff are trained to advise when fasting is required, we are sorry we will share this with our team to prevent this from happening again.
Overall, how was your experience of our service?
Very poor
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Patient
Explained everything
Dealt with politely and efficiently, the doctor explained everything clearly to me, thank you!
— Leslie C
Verified review (1847928)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us.
Overall, how was your experience of our service?
Very good
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Patient
Explained everything
Had an appointment within 5 days to check out a possible cancerous mole. Doctor was friendly and explained everything.
— Mark W
Verified review (1846664)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us.
Overall, how was your experience of our service?
Good
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Patient
Amazingly friendly staff
My diabetic management has been hospital-based for over a decade. Having moved house, they are our new surgery and I was offered a review through them. I can honestly say it was the best experience I've had at a GP's surgery in relation to my condition for so long! Amazingly friendly staff. I might even be able to improve things without venturing to QA if this service is anything to go by.
— Anonymous
Verified review (1846215)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us. We will pass on your kind words to the team.
Overall, how was your experience of our service?
Very good
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Patient
Caring and understanding
Caring and understanding.
— Anonymous
Verified review (1840591)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking the time to share your thoughts.
Overall, how was your experience of our service?
Very good
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Patient
Crookhorn Lane Surgery
To your usual standard.
— Anonymous
Verified review (1840502)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking the time to share your thoughts.
Overall, how was your experience of our service?
Good
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Patient
Fantastic
I was out before appointment time. Really good service.
— Anonymous
Verified review (1840500)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us.
Overall, how was your experience of our service?
Very good
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Patient
Crookhorn Lane Surgery
On time, professional, caring.
— Jeannette K
Verified review (1840342)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us.
Overall, how was your experience of our service?
Very good
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Patient
Review from Google
Let’s make one thing VERY clear - NOBODY can get appointments ANYWHERE! Why? Staffing shortages, reduced clinic times, inundation of patient requests. You cannot blame a clinic for working with what it has, I understand it is frustrating and I haven’t had any better of an experience with getting an appointment BUT the staff are friendly and shouldn’t have to deal with the verbal abuse they’re dished by patients. We need to stop blaming staff for these issues, they do not pull the strings they are simply there to do whatever they’re given to do. I have been a patient at this surgery for 8 years, if you want an appointment you’ll be persistent and tolerant enough to get one (someone has to be caller number 30). If you are in an emergency call 999 or if it’s a health concern that doesn’t require a trip to A+E then call 111 - it’s that’s simple, stay on the phone and cooperate with the healthcare system we are given. Stop using staff as scapegoats for your impatience.
— Tom Hansler
T356778
Review left 2 years ago
This review complies with Google's policies.
COPD Review
Seen on time by a friendly, professional and helpful nurse.
— Anonymous
Verified review (1839967)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us.
Overall, how was your experience of our service?
Very good
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Patient
Very helpful
Everyone at the surgery was very helpful.
— Michael F
Verified review (1837910)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us.
Overall, how was your experience of our service?
Very good
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Patient
Blood test
Friendly and went in on time, very proffessional.
— Peter K
Verified review (1837759)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us.
Overall, how was your experience of our service?
Very good
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Patient
Crookhorn Lane Surgery
Always pleasant and efficient service.
— Richard L
Verified review (1837747)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us.
Overall, how was your experience of our service?
Very good
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Patient
My experience
Quick service.
— Anonymous
Verified review (1837623)
Review left 2 years ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Thank you for taking the time to share your thoughts.
Overall, how was your experience of our service?
Good
Very helpful and friendly
The lack of people in the waiting room and the very helpful and friendly staff.
— Anonymous
Verified review (1836884)
Review left 2 years ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us.
Overall, how was your experience of our service?
Very good
Blood test
Once again my appointment was on time and very straightforward. Absolutely no problems, well done Crookhorn.
— Anonymous
Verified review (1827841)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
