Crookhorn Surgery

Crookhorn Lane Surgery

I was pleased with the treatment I received and happy that it was someone I regularly see.

— Patrick D

Verified review (1827502) Review left 2 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Polite staff

Polite staff.

— Michael G

Verified review (1827000) Review left 2 years ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for taking the time to share your thoughts.

Overall, how was your experience of our service? Very good

Pleasant and professional

Always a pleasant and professional experience.

— Anonymous

Verified review (1824398) Review left 2 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Efficient and pleasant

Efficient and pleasant nurse. On-time so no wait.

— Karen M

Verified review (1821731) Review left 2 years ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us.

Overall, how was your experience of our service? Very good

Pharmacist

The pharmacist who rang was thorough and helpful. This was appreciated very much. So please give feed back to him.

— Hilary S

Verified review (1821248) Review left 2 years ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us. We will pass on your kind words.

Overall, how was your experience of our service? Good

B12 injection

I only had a B12 injection which was carried out by a very pleasant nurse and was not kept waiting too long.

— Valerie P

Verified review (1820957) Review left 2 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking the time to share your thoughts.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

My experience

Have never attended Crookhorn practice in my life

— Simon H

Verified review (1820921) Review left 2 years ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback. Please note that you are requested to provide feedback for all access that you through the Practice, you do not necessarily have needed to attend, you may have been consulted over the telephone by someone based at Crookhorn.

Overall, how was your experience of our service? Neither good nor poor

Crookhorn Lane Surgery

So appears I now need a fasting blood test but after the recent horrendous attempt to get blood non fasting I need assurance that you can provide someone at Crookhorn who can actually take blood without leaving me battered and bruised.
Then to find it should have been a fasting blood test is beyond belief.
Meanwhile I can't get an appointment for my hip leg and back pain.

— Anonymous

Verified review (1815166) Review left 2 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your comments. I am sorry that you have had issues with your blood taking, please do contact us on [email protected] this will allow us to investigate your concerns and provide our findings to you directly.

Overall, how was your experience of our service? Very poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Smear test

Was due for a smear test a year earlier than planned to monitor the behaviour of my body following the results from having a Colposcopy done at QA Hospital's gynecological department.
The very pleasant nurse said that the details of why I was having the smear test done early were not made clear to her, because of the vague details given to her by the computer system.
So after I advised her why I was there a year early she said she would write this info on the forms she is sending off.

— Karen L

Verified review (1812221) Review left 2 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for helping us improve with your feedback, we will pass this on to the team.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Your recent appointment

The telephone appointment was made for 09:45. The doctor rang nearer 10:20. Good start! The doctor disagreed with the previous conversation I had had with the Crookhorn pharmacist during my medication review. Then the doctor queried why I'd stopped taking my other tablets. I informed her it was written on the prescription that NICE don't recommend taking the tablets for more than 3yrs. I had been taking them for that time. I asked how I should request a shingles jab. She said you need to be 70yrs or older. I informed the doctor of recent changes to the age and she didn't appear aware. I made zero progress on this subject. Overall I considered the doctor at best vague and unhelpful.

— Lynda N

Verified review (1809576) Review left 2 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback. We are sorry that the GP did not call you at the specified time. Sometimes clinicians opinion can differ, but they will generally follow the guidance of any specialist with regards to how long a patient should remain on a medication and not just follow NICE guidance. The shingles cohort has changed this year however, some of the advertising in place has not been very clear, to clarify, to be eligible for the shingles vaccination you need to be turning 65 between September 1st 2023 and August 31st 2028, if you have already passed 65 then you will only be eligible from 70, or if you are immunosuppressed you are eligible from 50. The GP would have been aware of this information and I am sorry if this was not explained to you. We will share this feedback with our team to allow us to take learning from it.

Overall, how was your experience of our service? Poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Crookhorn Lane Surgery

Thorough and efficient.

— Dawn H

Verified review (1809440) Review left 2 years ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for taking the time to share your thoughts.

Overall, how was your experience of our service? Very good

Very efficient and knowledgeable

I am very happy with Erin at Crookhorn Lane Surgery. She is very efficient and knowledgeable and overall a very kind lady.

— Brenda O

Verified review (1809286) Review left 2 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us. We will pass on your kind words.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Shingles vaccine

Asked for shingles vac. Appointment. Done it there and then. Excellent service.

— Anonymous

Verified review (1808869) Review left 2 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Extremely impressed

Was extremely impressed with the thoroughness of the nurses whom I saw.

— Anonymous

Verified review (1808825) Review left 2 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your kind words, we will pass this on to the team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Excellent

I was offered this appointment as a review from a previous urgent appointment had given me a lot of worry as well as my condition.
So Dr Bellenie was excellent in talking about my diagnosis and put my mind at rest.

— Anonymous

Verified review (1803296) Review left 2 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us. We will pass on your kind words to Dr Bellenie.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Blood Tests

Easy to book an appointment using the NHS app. Easy to book in on arrival. Appointment on time.

— Anonymous

Verified review (1802832) Review left 2 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Blood pressure

Nurse was lovely when having my blood pressure done.

— Anonymous

Verified review (1796942) Review left 2 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kind and understanding

I was grateful to see a lady Dr as my complaint was personal, she was very kind and understanding, so I wasn't embarrassed, and she was very helpful.

— Brenda B

Verified review (1796631) Review left 2 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us. We will pass on your kind words.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Crookhorn Lane Surgery

It was quick to log in and I did not have to wait very long for the test.

— David H

Verified review (1795085) Review left 2 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking the time to share your thoughts.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Blood Test

Had blood test with no problem at all. Very nice nurse.

— Pamela P

Verified review (1793534) Review left 2 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient