Seen on time again and treated with respect by a professional employee of the surgery. I have never had a problem with Crookhorn Surgery.
— Anonymous
Verified review (1793487)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your continued support and feedback. We will pass on your kind words to the team.
Overall, how was your experience of our service?
Very good
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Patient
Brilliant nurse
The nurse was absolutely brilliant, took my blood pressure and took blood too, asked by the doctor and gave me a flu jab too.
Very smooth and professional.
We need more like that in the Crookhorn Surgery.
— Raji F
Raji F works at LTD AUTOMATIC driving school as Driving instructor
Verified review (1793334)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us. We will pass on your kind words.
Overall, how was your experience of our service?
Very good
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Professional
I felt listened to
Doctor was keen to listen to my concerns and was helpful with suggestions going forward. I felt listened to. Thank you.
— Anonymous
Verified review (1793059)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us. We will pass on your kind words.
Overall, how was your experience of our service?
Very good
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Patient
Crookhorn Lane Surgery
Great personable Nurse.
— Anonymous
Verified review (1793040)
Review left 2 years ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Thank you for taking the time to share your thoughts.
Overall, how was your experience of our service?
Very good
Nurse appointment with Erin.
Well worth this appointment, Erin is very knowledgeable in what she does and provides a more than adequate service. Had it not been for the fact that I'm aware there are some really good nurses who I can see, including Louise, then I would be changing surgeries. It proves to be very difficult to see a doctor in all respects, had one been available then the particular issue I have may have been caught far earlier!
— Paul C
Paul C works at CMS2 as Design Engineer
Verified review (1787479)
Review left 2 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service?
Neither good nor poor
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Patient
Blood Test
The process from arrival at the Surgery took less than 10 minutes. Very satisfied.
BUT, I`ve been unable to make a face-to-face appointment with a Doctor for nearly 4 years!
— Derek T
Verified review (1786080)
Review left 2 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service?
Very good
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Patient
Brilliant
Clean tidy reception. Professional staff and the nurse who took my blood, brilliant.
— Andrew D
Verified review (1785666)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us.
Overall, how was your experience of our service?
Very good
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Patient
Quick and simple
I needed a blood test and had the option of having it at Crookhorn Lane Surgery.
Nice and quick and simple. I didn't have to wait for very long in the waiting room. The nurse was cheerful and it didn’t take long as my veins must be good. What can I say? Well done Crookhorn!
— Kathleen E
Verified review (1785649)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us.
Overall, how was your experience of our service?
Very good
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Patient
A very pleasant experience
A very pleasant experience. The surgery was empty and I was treated very well. As I'd broken my hip it would have been nice to receive some " care" info. I've received nothing from the main surgery.
— Ann L
Verified review (1785211)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking the time to leave us feedback, we will pass this on to the team.
Overall, how was your experience of our service?
Very good
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Patient
Blood test
Attended the Crookhorn Surgery on Friday 15 September at 9.30 for a blood test but when asked if I had fasted I had totally forgotten but the nurse was absolutely lovely and told me not to worry so then offered to give me a Flu jab and cancelled the appointment I had for that and then rebooked me in for the blood test.....definitely a well deserved 5 star experience....especially when you know how much pressure the health service experiences on a daily basis.
— Anonymous
Verified review (1781446)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us. We will pass on your kind words to the team.
Overall, how was your experience of our service?
Very good
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Patient
Recent appointment
I arrived about 5 minutes early and there were 3 people before me, I sat down, saw 2 nurses come out and 3 people come and go, the appointment was running 10 minutes late so I left not seeing the nurse.
— Peter J
Verified review (1781402)
Review left 2 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service?
Poor
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Patient
Good and painless
Everything was good and painless. The doctor kept us informed.
— William C
Verified review (1781371)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your kind words, we will pass this on to the team.
Overall, how was your experience of our service?
Very good
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Patient
Comfortable appointment
Easy, friendly and comfortable appointment.
— Anonymous
Verified review (1781238)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your kind words, we will pass this on to the team.
Overall, how was your experience of our service?
Very good
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Patient
Very professional
As always the nursing staff were very good, on time, straightforward approach, very professional.
— Anthony B
Anthony B works at NA as NA
Verified review (1773820)
Review left 2 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service?
Very good
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Patient
Above and beyond
Can I just start by thanking Deb at reception who helped tack down HRT patches for me. Above and beyond with the care and kindness so thank you so much. I’m a new patient at this surgery and the staff here are amazing and so professional.
Thank you.
— Lucie W
Lucie W works at Hampshire county council as Cleaner
Verified review (1773783)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us. It is so nice to see such lovely feedback. We will pass your kind words on to Deb and the team.
Overall, how was your experience of our service?
Very good
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Patient
Quick, efficient
I have been 3 times to the nurse and I’ve not waited around at all which is great when you are popping out of your working day. The nurse was lovely and the service was the best I’ve received recently from a doctors surgery. Quick, efficient and happy service.
— Anonymous
Verified review (1773679)
Review left 2 years ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us. We will pass your kind words on to the team.
Overall, how was your experience of our service?
Very good
Travel clinic vaccinations
I rang for an appointment with travel clinic and was put on the waiting list. Within a very short time I received an appointment to attend surgery for required vaccinations.
I was made aware of what I needed and received advice for mosquito protection.
Very pleasant nurse, no waiting time at surgery.
— Susan N
Verified review (1773564)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking the time to share your thoughts, we are glad you had a positive experience with us.
Overall, how was your experience of our service?
Very good
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Patient
Blood Test
I was booked in for a Fasting Blood test at 0840, arrived at the Surgery ten minutes early and was seen precisely at the appointment time; which me being ex service (RN) to me is always a sign of good management.
Had my blood test by a very efficient Nurse with no hassle whatsoever. I would rate it as a 1st Class service
— Marshall C
Verified review (1773504)
Review left 2 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service?
Very good
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Patient
No waiting
Very efficient. On time, no waiting. Satisfied.
— Anonymous
Verified review (1773484)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking the time to leave us feedback, we will pass this on to the team.
Overall, how was your experience of our service?
Very good
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Patient
A really good service
Once again a really good service.
— Anonymous
Verified review (1773392)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your continued support and feedback.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
