So much better organised than Cosham Park House, very efficient and informative and receptionist very friendly and helpful.
— Stephen C
Verified review (1773364)
Review left 2 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Excellent in every way
I made an appointment easier than expected. Dr Marwaha was excellent in every way. Even texted results from the test.
— Anonymous
Verified review (1773323)
Review left 2 years ago
This review was collected via email feedback service.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
A good reception
As always a good reception.
— Robert L
Verified review (1773316)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your continued support and feedback.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
All good
All good, thanks.
— Steven H
Steven H works at Sse as Cabie joult
Verified review (1773228)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking the time to share your thoughts
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Blood Test
Very pleasant surgery to come to peaceful and relaxing.
— Christine E
Verified review (1740019)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your kind words, we are pleased to hear you felt relaxed during your visit
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Very pleased
The staff were very friendly and helpful and my appointment was on time. Very pleased.
— Michelle D
Verified review (1737484)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thanks for the 5 star review!
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Crookhorn Lane Surgery
Pleasant staff easy to log arrival. All questions answered. Diabetes review carried out quickly and professionally.
— Anonymous
Verified review (1737362)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your kind feedback, we will share this with our team
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Recent appointment
Thank you, didn't have too long a wait.
— Melanie T
Verified review (1737269)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thanks for the review - we are pleased your appointment ran to time.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Immunisation Appointment
The doctor I saw was friendly and spent time explaining the need for the jabs I was having. There was a short wait but overall a very efficient service from initial text message reminding me to make an appointment to attending the surgery.
— Anonymous
Verified review (1736577)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking the time to leave such lovely feedback.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Crookhorn Lane Surgery
I find it easier to visit the surgery to make an appointment than go through the switch board. I am more than happy to be text to make an appointment.
The staff at my local surgery are very helpful, thank you.
— John D
Verified review (1736460)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your comments, our appointments are managed centrally through our contact centre, we therefore suggest you telephone where possible to make an appointment.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
So helpful
All the ladies are so helpful, I can't complain about anything.
— Anonymous
Verified review (1736199)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
We do have a fabulous team at Crookhorn, if we say so ourselves! Thank you for taking the time to feed this back
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Fasting blood test
The nurse at my appointment today was friendly, efficient and kind.
— Anonymous
Verified review (1735942)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback. We will share this positive experience
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Caring and very professional
On time, caring and very professional.
— Anonymous
Verified review (1735770)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Many thanks for your review
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Professional
Helpful and pleasant
Very helpful and pleasant.
— Anonymous
Verified review (1735493)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Blood test
My appointment was done on time and in a very polite and professional manner.
My only criticism is I had to wait over two weeks from the time of booking. This seems a very long time for something that take less than five minutes to do. You should be able to complete a lot of blood test in one day.
— Stephen P
Stephen P works at NA as Retired
Verified review (1735396)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback. Where possible blood tests are usually completed much sooner, we have recently recruited some Phlebotomists and patients should notice an improvement in this area of appointments.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Blood Test
Absolutely painless, appointment on time with a nice happy and chatty nurse blood taken and on my way home in no more than five minutes.
— John M
Verified review (1735377)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
That's what we like to hear - thanks for sharing!
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Injection
I arrived on time and was seen on time. The person dealing with my injection was professional and polite. They answered any questions I had. I was totally satisfied with the experience.
— Dennis C
Verified review (1735331)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thanks so much for the 5 star review and positive feedback, that we will share with the team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
First ever visit
The surgery was welcoming, clean, bright and very quiet - only one other patient waiting to be seen.
I was seen by the nurse before my scheduled time. All staff were polite and helpful.
— Anonymous
Verified review (1735272)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thanks for taking the time to share your experience - we are pleased to hear your first ever visit was a positive one!
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
I felt relaxed and not rushed
My appointment was on time, Dr Wittamore gave me my inoculation, I felt relaxed and not rushed.
— Graham A
Verified review (1735261)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your review and kind words regarding your consultation with Dr Whittamore - we will pass this on!
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Blood test
Well it was just a blood test that was taken with care and a smile.
— Valerie P
Verified review (1735186)
Review left 2 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking the time to share your positive experience
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
