Crookhorn Surgery

Great

Both nurses were great.

— Liam C

Verified review (1735043) Review left 2 years ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you!

Overall, how was your experience of our service? Very good

Review from Google

Great

— Betty Grainger

T356779 Review left 2 years ago
This review complies with Google's policies.

Pleasant chat

I was seen on time. Pleasant chat and lovely health care worker.

— Catherine R

Verified review (1698347) Review left 2 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your kind words, which we will share with the HCA team

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

My experience

Very friendly connection with Dr Kelly Russ during the treatment for the first time in. 28 months trying to see an GP from the surgery it took me to make an appointment aye

— Valentine B

Verified review (1695999) Review left 2 years ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback. We are pleased that you found HCA Kelly friendly and hope going forward access is not to difficult for you.

Overall, how was your experience of our service? Very good

Very pleasant experience

The staff was all very nice and helpful.

— Zelia P

Verified review (1691049) Review left 3 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thanks for taking the time to leave your 5 star review on your recent, positive experience

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very good experience

The reception was good when I booked appointment and it was the same day but I must say Crookhorn is very good, always helpful and it's so clean over there and when I saw the doctor it was a lady, forgot her name but she was great. I know there very busy but she gave you so much of her time, very good experience.

— Shaun C

Verified review (1685383) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thanks for the 5 star review and kind words about our reception team and GP!

Overall, how was your experience of our service? Very good

Review from Google

First visit and everything was OK.
Easy to get an appointment, date and time of my choice.

— DAVID

T356781 Review left 3 years ago
This review complies with Google's policies.

Friendly staff

All good, no long wait and friendly staff.

— Zelia P

Verified review (1669775) Review left 3 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Fantastic

Fantastic, lovely welcoming nurses, very helpful. So polite.

— Anonymous

Verified review (1659283) Review left 3 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Crookhorn Lane Surgery

I'm really lucky to have a good gp practice for emergency appointments and always get a fantastic service for vit b jabs and covid and flu but really it's hard but when seen or speak to doctors I cant fault the service I get.

— Rosemarie R

Verified review (1657369) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

B12 injection

Seen promptly and politely.

— Catherine R

Verified review (1656169) Review left 3 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Blood Test

Efficient and pleasant.

— John G

Verified review (1655986) Review left 3 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Sympathetic, and thorough

GP was very friendly, sympathetic, and thorough.

— James S

Verified review (1655984) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.

Overall, how was your experience of our service? Very good

All good

Bit of a wait but all good.

— Anonymous

Verified review (1647573) Review left 3 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Crookhorn Lane Surgery

Very professional and polite.

— John D

Verified review (1644131) Review left 3 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent appointment

There was a work experience student present. He showed no interest in the proceedings and this could be considered detrimental to the patient's privacy.

— Anonymous

Verified review (1642228) Review left 3 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback. Whenever we have training staff observing in clinics the patient will be informed when attending, you can choose to decline and the observer we leave the room. We are a training Practice and are keen to support those who want to potentially have a career with Primary Care.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Good all round practice experience

My recent appointment was A good all round practice experience and was well rounded and complete.

— Christopher T

Verified review (1641561) Review left 3 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Great service

Great service and professional.

— Anonymous

Verified review (1639023) Review left 3 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Routine

Had to attend routine appointment. Easy to book and in and out in minutes.

— Kenneth W

Verified review (1637728) Review left 3 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Crookhorn Lane Surgery

Useful information on pre-diabetes. Can't see why pre-diabetes and diabetes not dealt with by same person as had questions about diet etc for my husband who is already diabetic. However also had BP checked 3 times, Dr was contacted and my tablets were increased. Hoping we might be getting somewhere with that problem.

— Heather M

Verified review (1637651) Review left 3 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback. We will share this with our team and make changes where possible.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient