The nurse was very helpful there were a few things I wanted to know and she gave me the answers.
— Penelope C
Verified review (1625522)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Always courteous
Always courteous and professional.
— Robert L
Verified review (1625377)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Non faster blood test
On the day of my appointment for non faster blood test, it wasn't my expected, the nurse was so professional and I didn't feel pain at all, I asked the nurse why she can do so good, it was painless experience. When I first had a blood test in Crookhorn surgery, it was so painful and not long afterwards, my arm starts have a big lump and sore, I did phone up the surgery told them I was in pain with a big lump on my arm, but I was told because that day was Friday and the surgery closed soon, but if the condition it not improve tomorrow morning I should go to A&E. 2 days later the pain and the lump went away.
I am so happy I had a lovely nurse who did a beautiful job, a painless experience. Thank you.
— Anonymous
Verified review (1625014)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Blood test
I booked myself in on the electronic screen and went through to wait outside the treatment room. I was called by the nurse very promptly, who was interested in my overall health and understood the various blood tests required. Unfortunately, she was fairly rough when inserting the needle to take blood, so it was painful and left a bruise for the next few days.
— Susan W
Susan W works at Ace Consultancy Expert Services (Aces) Limited as Director
Verified review (1624975)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thanks so much for you review. We are pleased to hear that your experience of arriving and being called in was good. We are sorry to hear that you found the blood test procedure a little rough. Bruising is very common after a blood test, but if you do feel the experience could have been better, we'd happily look into it further for you to ensure appropriate investigation, feedback and learning. Do contact us on 023 9262 7765 to follow up on this, if you wish.
Overall, how was your experience of our service?
Neither good nor poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Appointment to see the nurse.
I arrived early and was called in early - blood pressure taken and recorded without any problems.
Out again early. 12 out of 10 for performance.
— Peter C
Verified review (1624792)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
My experience
Very good, thanks.
— Mark I
Verified review (1624494)
Review left 3 years ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Very good
Crookhorn Lane Surgery
Overall a score of 4 was for face to face with GP and receptionist.
— Anonymous
Verified review (1624493)
Review left 3 years ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Good
Wouldn’t go anywhere else
Staff are so friendly and helpful.
Wouldn’t go anywhere else.
— Marian F
Verified review (1623419)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
My experience
Do not fully understand why you will not prescribe medication QA Hospital says I require. Especially as I was referred by GP at surgery. Most unhelpful.
— Hilary S
Verified review (1623371)
Review left 3 years ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
thank you for your feedback. However, we have to await written confirmation from the hospital before prescribing medication and are sorry for any delay this may have caused.
Overall, how was your experience of our service?
Neither good nor poor
Overall experience was very good
Contacted the surgery after consulting with the local pharmacy, and I was told to ring the following morning for a triage appointment.
Never having used the system before, I called the following morning, the only option to use was "urgent appointment", which turned out to be the correct option!
I was told someone would ring me back, which they did within a couple of hours and after a phone consultation, it was decided I needed to see a doctor, and was given an appointment for later that morning.
When I arrived at the surgery, I used the self-check-in service and waited to see the doctor, who was very good and thorough.
Overall experience was very good, once having gotten passed the initial hassle of the computerised system.
Thank you.
— Anonymous
Verified review (1623104)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Recent appointment
As always a call to request that I repeat a blood test.
— Tina S
Verified review (1623091)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
thank you for your comment and advise we would be happy to pursue further if this issue has caused you undue concern. Please visit our website to access the complaints team.
Overall, how was your experience of our service?
Neither good nor poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Dementia review
Having Alzheimer’s dementia, J wasn’t really aware of the reason for his appointment. However, the nurse clinician was very good with him, she explained the reason he was there, and asked him a few questions. She also consulted me, his wife. I had already sent in a little note explaining some of the things that had been happening, so nurse was aware of some of his incorrect answers.
— John C
Verified review (1622968)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Next of kin
Crookhorn Lane Surgery
This visit went well. The dietician was extremely helpful and kept her promise to contact a doctor for medication, which was done the same day.
— Carole P
Verified review (1622918)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Diabetes review
Diabetes review - Blood tests, nerve checking, BP and weight.
— Paul C
Verified review (1622874)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Crookhorn Lane Surgery
It was pretty good.
— Gajinder S
Gajinder S works at No job as No job
Verified review (1622839)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
To see nurse
Very good.
— Anonymous
Verified review (1622815)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Blood test
Everyone was very friendly and helpful via phone or in person.
— Joyce E
Verified review (1622700)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Recent appointment
Waiting room empty for the 5 mins I was waiting. Reception helpful with my inquiry. Blood tests carried out efficiently and well, although original reason for the tests (given 4 weeks earlier on the phone) was not correct.....this is the reason for the 2 star rating below in respect to ".....GP practice involves you in decisions...." Nurse helpful with an inquiry I had during the blood test.
— David D
Verified review (1622523)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback. We will share this with our team and make changes where possible.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Friendly nurse
Friendly nurse completed my health check in a professional manner.
— David S
Verified review (1622417)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Blood test
My appointment was prompt and the nurse was very friendly.
— Anonymous
Verified review (1622358)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
