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Crookhorn Surgery

Crookhorn Lane, Purbrook, Waterlooville, Hampshire, PO7 5XP

Excellent rating from 2736 reviews

5 out of 5 stars

+ 78 reviews from Google 2814 total reviews

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Latest Reviews by Working Feedback

Excellent

5 out of 5 stars
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I did my Blood test which was done on time and excellent.

— Anonymous

Verified review (1622329) Review left 3 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service? Very good
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the GP Practice involves you in decisions about your treatment? 4 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Health review check

5 out of 5 stars
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Promptly seen, friendly receptionist and nurse. Not rushed. Easy to book appointment.

— Alison J

Verified review (1622305) Review left 3 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service? Very good
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the GP Practice involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Blood test

4 out of 5 stars
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All was good.

— Josephine M

Verified review (1622301) Review left 3 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service? Good
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the GP Practice involves you in decisions about your treatment? 3 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Professional

Recent appointment

5 out of 5 stars
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Very professional and friendly service.

— Simon J

Verified review (1622247) Review left 3 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service? Very good
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the GP Practice involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Recent appointment

5 out of 5 stars
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In and out no problem.

— Anonymous

Verified review (1621518) Review left 3 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service? Very good
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the GP Practice involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

NHS Health Check

5 out of 5 stars
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Good check up. Nurse explained everything well.

— Anonymous

Verified review (1621470) Review left 3 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service? Very good
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the GP Practice involves you in decisions about your treatment? 4 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Lovely staff

5 out of 5 stars
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Lovely, approachable staff.

— Hilda H

Verified review (1621386) Review left 3 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service? Very good
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the GP Practice involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Blood test

5 out of 5 stars
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Always professional and pleasant.

— Robert K

Verified review (1621280) Review left 3 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service? Very good
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the GP Practice involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Friendly and prompt

5 out of 5 stars
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Friendly and prompt service.

— Anonymous

Verified review (1620948) Review left 3 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service? Very good
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the GP Practice involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Recent appointment

2 out of 5 stars
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The receptionist are always lovely and understanding of our issues. The system is diabolical. Trying to see a doctor or anyone with an elderly person with Alzheimer’s who quite obviously is not able to use a computer or phone between the 10 minutes that lives are active! Along with full time work for us particularly restricting.

— Christina G

Verified review (1620886) Review left 3 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback and the positive comments re our reception staff. We are sorry you have found our systems problematic, and would direct you to the website where there is information available to support different ways of making appointments. We have also increased our out of hrs service which is accessed by contacting the surgery direct, which we hope you will find beneficial.
Overall, how was your experience of our service? Neither good nor poor
How satisfied are you that you are treated with dignity and respect by staff? 3 out of 5 stars
How satisfied are you that the GP Practice involves you in decisions about your treatment? 1 out of 5 stars
How satisfied are you with the outcome of your treatment? 1 out of 5 stars
Which best describes you? Patient

Blood Test

4 out of 5 stars
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Getting an appointment is very frustrating for any patient and needs fundamental changes to be made. Getting Blood Test done was okay.

— Anonymous

Verified review (1620719) Review left 3 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

thank you for your feedback and we are pleased that having your blood test went well. However, we are sorry that you have found the appointments systems problematic and advise various ways of making appointments are available on our website, including out of hours.
Overall, how was your experience of our service? Neither good nor poor
How satisfied are you that you are treated with dignity and respect by staff? 4 out of 5 stars
How satisfied are you that the GP Practice involves you in decisions about your treatment? 3 out of 5 stars
How satisfied are you with the outcome of your treatment? 4 out of 5 stars
Which best describes you? Patient

Recent experience

3 out of 5 stars
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Would like a better system to see a doctor. I appreciate that that will never improve.

— Anonymous

Verified review (1620610) Review left 3 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your comments. We will continue to listen to our patients and make changes where possible.
Overall, how was your experience of our service? Don't know
How satisfied are you that you are treated with dignity and respect by staff? 3 out of 5 stars
How satisfied are you that the GP Practice involves you in decisions about your treatment? 4 out of 5 stars
How satisfied are you with the outcome of your treatment? 3 out of 5 stars
Which best describes you? Patient

Blood pressure

4 out of 5 stars
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Was not waiting long.

— William D William D works at na as retired

Verified review (1620580) Review left 3 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service? Good
How satisfied are you that you are treated with dignity and respect by staff? 4 out of 5 stars
How satisfied are you that the GP Practice involves you in decisions about your treatment? 4 out of 5 stars
How satisfied are you with the outcome of your treatment? 4 out of 5 stars
Which best describes you? Patient

Treated very well

5 out of 5 stars
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Treated very well and with respect. The nurse I saw was very helpful and answered all my concerns.

— Anonymous

Verified review (1620389) Review left 3 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service? Very good
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the GP Practice involves you in decisions about your treatment? 4 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

My recent appointment

3 out of 5 stars
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I think having to book everything through the app is very impersonal and do not like this process.

— Anonymous

Verified review (1620380) Review left 3 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your comments. We are sorry that you find booking via an app "impersonal," however it is one of many options.
Overall, how was your experience of our service? Neither good nor poor
How satisfied are you that you are treated with dignity and respect by staff? 2 out of 5 stars
How satisfied are you that the GP Practice involves you in decisions about your treatment? 2 out of 5 stars
How satisfied are you with the outcome of your treatment? 4 out of 5 stars
Which best describes you? Patient

I was well cared for

5 out of 5 stars
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The appointment was for a blood test carried out by Vicky. It was on time and Vicky did her usual caring, kind and most efficient job in extracting blood from a very difficult patient. I was well cared for and she made sure I was well enough to leave after the blood was taken.

— Stephen T

Verified review (1620341) Review left 3 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service? Good
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the GP Practice involves you in decisions about your treatment? 4 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Bloods

5 out of 5 stars
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Brilliant as always.

— Anonymous

Verified review (1620303) Review left 3 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service? Very good
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the GP Practice involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Appointment

5 out of 5 stars
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It’s nice to be seen by a nurse when needed, so why is it that you cannot see a Doctor. I have a couple of health issues I would like to talk face to face with a doctor and not have to explain over the phone and then I worry that something could be going on within my body due to previously having cancer and AF.

— Anonymous

Verified review (1619987) Review left 3 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your comments, we offer appointments for all of our clinical team, we will ask questions to determine which clinician would be the most appropriate.
Overall, how was your experience of our service? Very good
How satisfied are you that you are treated with dignity and respect by staff? 4 out of 5 stars
How satisfied are you that the GP Practice involves you in decisions about your treatment? 4 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Prolia injection

5 out of 5 stars
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The appointment went very smoothly, the nurse was extremely helpful and gave good, useful advice.

— Sandra D

Verified review (1619979) Review left 3 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service? Very good
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the GP Practice involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Had to check on a few skin sores

5 out of 5 stars
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Had to get a couple of skin lumps that have come up on my chest. After having a history of skin cancer. Had a blood test there and then. Have since got an appointment at the skin clinic. Very happy with my help.

— John W

Verified review (1619974) Review left 3 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service? Very good
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the GP Practice involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient