Crookhorn Surgery

Excellent

I did my Blood test which was done on time and excellent.

— Anonymous

Verified review (1622329) Review left 3 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Health review check

Promptly seen, friendly receptionist and nurse. Not rushed. Easy to book appointment.

— Alison J

Verified review (1622305) Review left 3 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Blood test

All was good.

— Josephine M

Verified review (1622301) Review left 3 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Professional

Recent appointment

Very professional and friendly service.

— Simon J

Verified review (1622247) Review left 3 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent appointment

In and out no problem.

— Anonymous

Verified review (1621518) Review left 3 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

NHS Health Check

Good check up. Nurse explained everything well.

— Anonymous

Verified review (1621470) Review left 3 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Lovely staff

Lovely, approachable staff.

— Hilda H

Verified review (1621386) Review left 3 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Blood test

Always professional and pleasant.

— Robert K

Verified review (1621280) Review left 3 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Friendly and prompt

Friendly and prompt service.

— Anonymous

Verified review (1620948) Review left 3 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent appointment

The receptionist are always lovely and understanding of our issues. The system is diabolical. Trying to see a doctor or anyone with an elderly person with Alzheimer’s who quite obviously is not able to use a computer or phone between the 10 minutes that lives are active! Along with full time work for us particularly restricting.

— Christina G

Verified review (1620886) Review left 3 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback and the positive comments re our reception staff. We are sorry you have found our systems problematic, and would direct you to the website where there is information available to support different ways of making appointments. We have also increased our out of hrs service which is accessed by contacting the surgery direct, which we hope you will find beneficial.

Overall, how was your experience of our service? Neither good nor poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Blood Test

Getting an appointment is very frustrating for any patient and needs fundamental changes to be made. Getting Blood Test done was okay.

— Anonymous

Verified review (1620719) Review left 3 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

thank you for your feedback and we are pleased that having your blood test went well. However, we are sorry that you have found the appointments systems problematic and advise various ways of making appointments are available on our website, including out of hours.

Overall, how was your experience of our service? Neither good nor poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent experience

Would like a better system to see a doctor. I appreciate that that will never improve.

— Anonymous

Verified review (1620610) Review left 3 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your comments. We will continue to listen to our patients and make changes where possible.

Overall, how was your experience of our service? Don't know

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Blood pressure

Was not waiting long.

— William D William D works at na as retired

Verified review (1620580) Review left 3 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Treated very well

Treated very well and with respect. The nurse I saw was very helpful and answered all my concerns.

— Anonymous

Verified review (1620389) Review left 3 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

My recent appointment

I think having to book everything through the app is very impersonal and do not like this process.

— Anonymous

Verified review (1620380) Review left 3 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your comments. We are sorry that you find booking via an app "impersonal," however it is one of many options.

Overall, how was your experience of our service? Neither good nor poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

I was well cared for

The appointment was for a blood test carried out by Vicky. It was on time and Vicky did her usual caring, kind and most efficient job in extracting blood from a very difficult patient. I was well cared for and she made sure I was well enough to leave after the blood was taken.

— Stephen T

Verified review (1620341) Review left 3 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Bloods

Brilliant as always.

— Anonymous

Verified review (1620303) Review left 3 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

It’s nice to be seen by a nurse when needed, so why is it that you cannot see a Doctor. I have a couple of health issues I would like to talk face to face with a doctor and not have to explain over the phone and then I worry that something could be going on within my body due to previously having cancer and AF.

— Anonymous

Verified review (1619987) Review left 3 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your comments, we offer appointments for all of our clinical team, we will ask questions to determine which clinician would be the most appropriate.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Prolia injection

The appointment went very smoothly, the nurse was extremely helpful and gave good, useful advice.

— Sandra D

Verified review (1619979) Review left 3 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Had to check on a few skin sores

Had to get a couple of skin lumps that have come up on my chest. After having a history of skin cancer. Had a blood test there and then. Have since got an appointment at the skin clinic. Very happy with my help.

— John W

Verified review (1619974) Review left 3 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient