Crookhorn Surgery

Recent appointment

Because the secretary wasn't very helpful.

— Anonymous

Verified review (1619950) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for comments. Our secretaries are highly trained and very helpful, we are surprised by this comment, if you could provide more information by completing a complaints form available on our website, we will investigate and provide our findings directly.

Overall, how was your experience of our service? Neither good nor poor

Crookhorn Lane Surgery

Attended for a blood test. Appointment was on time and staff all very friendly.

— Neil H

Verified review (1619921) Review left 3 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Check up - bloods and BP

Staff always welcoming. Seen promptly.

— Sally R

Verified review (1619786) Review left 3 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Crookhorn Lane Surgery

I thought the doctor didn’t listen just read the E consult prescribed and out door. I changed doctors as I had heard positive comments but when I was asked to fill in the E consult there was no section for tiredness and I was told to fill in under headache which was mild so very disappointed.

— Anonymous

Verified review (1619776) Review left 3 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your comments. When you complete an eConsult the information you provide , it what is used to provide a response, along with reviewing your medical records. There is a specific eConsult available for tiredness and where possible the specific form should be completed, to ensure that all the relevant information is provided.

Overall, how was your experience of our service? Poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Crookhorn Lane Surgery

Injection from nurse.
The nurse couldn't be more helpful in sorting my medication out, as I was taking the wrong one, and now I am on the right medication.

— Paul E

Verified review (1619763) Review left 3 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Blood test

The lady was very kind and gentle. She made it a pleasant experience.

— Nanette Y

Verified review (1619025) Review left 3 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

My experience

No Doctor in the surgery on the day I phoned, next day only three appointments and you can not book in advance

— Brian L

Verified review (1618980) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback. We must have doctors on site, however they may well be booked up or supervising staff to expand our capacity. Whilst we do endeavour to book patients at their registered site, you have the option of other sites too. We are currently reviewing our appointments system and hoping to release appointments more than 24 hours ahead as we recognise this causes frustrations and the rationale for this being originally being put in place by the government during the pandemic has changed. This is something we will advertise on our website and social media so please do watch this space!

Overall, how was your experience of our service? Very poor

Excellent as always

Friendly, efficient and excellent as always.

— Richard L

Verified review (1618973) Review left 3 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very satisfied

I had a nurse appointment to review a blood clot in my leg. The nurse called a doctor in to double check. The gp took time to talk about the situation and to answer questions. I left the surgery feeling very satisfied.

— Susan N

Verified review (1618317) Review left 3 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Blood test

Efficient staff and seen on time.

— Kelvin A

Verified review (1617096) Review left 3 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

Had a physio appointment was good tried to get in for a blood test but can’t get one on line!

— Anonymous

Verified review (1617081) Review left 3 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback. Blood test appointments are very regularly available on-line , please persevere and you will be able to book an appointment.

Overall, how was your experience of our service? Neither good nor poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

Would be nice to see a GP rather than a nurse. If I wanted to see a nurse I would ask. No doubt they are qualified but not what I requested.

— Anonymous

Verified review (1617069) Review left 3 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback. Often patients would prefer to be seen by a GP, however, we ensure that the appropriate clinician is provided and often the need is not for a GP.

Overall, how was your experience of our service? Poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Professional

Recent experience

Nurse was very nice and very fast.

— Rachel B Rachel B works at Co op as Duty manager

Verified review (1616671) Review left 3 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

When you have an ailment and feeling low it's human visual contact you need not a voice

— Lesley W Lesley W works at School as Sims manager

Verified review (1616640) Review left 3 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback. Although patients would often prefer a face to face appointment, a telephone appointment in most instances provides the same outcome and is what is needed. Where a face to face is required we ensure those appointments are arranged.

Overall, how was your experience of our service? Very poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Excellent

Excellent treatment and care.

— Paul F

Verified review (1616027) Review left 3 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Professional

Good doctor

Helpful staff, good doctor.

— Andrew V

Verified review (1616024) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

Very quick and efficient

Booked transport for hospital appointment....very quick and efficient.

— Anonymous

Verified review (1616007) Review left 3 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Blood test

The nurse was very helpful and friendly, I had my diabetic check and the nurse was very thorough.

— Penelope C

Verified review (1615985) Review left 3 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very nice and gentle

It was easy peasy.
The nurse was very nice and gentle and the procedure was not painful.
She talked me through the whole process and answered my questions.

— Victoria O

Verified review (1615957) Review left 3 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Wonderful

What a surprise, got through to surgery, got call back. Got appointment but had to wait a few days. Suddenly got call to ask if I could go up to see GP. Wonderful. I have had a referral to hospital and QA have phoned me with date. I felt really ill so was really glad. Thank you.

— Hilary S

Verified review (1615951) Review left 3 years ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service? Good