Went for blood pressure check, asked other questions and the lady was very helpful with the answers where it was my first time visiting the surgery.
— Anonymous
Verified review (1612039)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
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Which best describes you?
Patient
Helpful and pleasant
They were very helpful and pleasant.
— Vera H
Verified review (1612020)
Review left 3 years ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
Kind and efficient
My last appointment was with the nurse and she was kind and efficient, and quick.
— Sharon A
Verified review (1611703)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Tetanus injections
Appointment was for tetanus injections for myself and my husband. Was administered right on time, very quick, efficient and friendly!
— Anonymous
Verified review (1611117)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Recent Experience
If you work it’s very hard to make appointments. Everything is on the internet! E consult can not been done at any point in the day. I have tried for 6 weeks now to just be told no appointments left ! It’s Spaulding!
— Jackie R
Verified review (1610512)
Review left 3 years ago
This review was collected via QR code.
Reply from Crookhorn Surgery
Thank you for your comments. We provide different ways of gaining access for patients, at different times in the day, this should enable everyone dependent on circumstance have an opportunity to access our service.
Overall, how was your experience of our service?
Very poor
Treatment is exceptional
My treatment is exceptional and I have always been treated with respect!
— Anonymous
Verified review (1610407)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Routine checkup
As usual, a very short wait, and an efficient service.
— Anonymous
Verified review (1610338)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Brilliant service
Brilliant service by the practice nurse.
— John M
Verified review (1610317)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Some time ago
The surgery has served me well at Crookhorn Lane ..... I don't like the mixed surgery set up and limited times when to phone ect ect..
— Anonymous
Verified review (1610261)
Review left 3 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback. We are pleased to hear that our Crookhorn team have provided you with good service and experience to date. We do appreciate that the specified phone times are not to everyone's liking, but it is to try and manage and prioritise demand appropriately without generating long waiting times. We regularly review data and if we can increase line availability, we do.
Unfortunately we not very clear on what you mean by mixed surgery setup but do feel free to contact us in the Operations team to discuss further if you wish!
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Very good as always
Very good as always.
— Jacqueline K
Jacqueline K works at Kinto as Driver support advisor
Verified review (1609379)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Blood test
Unsure who was going to receive the results of the blood test!!!!! It was the end of a diabetic review NOT part of a cardiology test.
— Peter B
Verified review (1609376)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your comments. All tests we request, we will receive the results to, however tests requested from elsewhere will not always be reported to us.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Went as expected
Recent appointment went as expected, monitor fitted and returned next day for results.
— Anonymous
Verified review (1609366)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Pleasant nurse
Everything was fine, on time and pleasant nurse.
— Simon C
Verified review (1609355)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Appointment b12
Honestly and experience of our service nurses and doctors very good and staff good.
— Anonymous
Verified review (1609056)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Polite and friendly
Polite and friendly staff. Nurse's service was excellent.
— Gillian R
Verified review (1608176)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Very good
Recent appointment
My contact with Crookhorn Lane Surgery is never straight forward, It does not seem to matter when ever I try to use the econsult it is unavailable. When I try to phone the line is busy and I can hold on for at least 30mins.
When I do get through there is never any appointment left.
I have tried to used the online appointments but they are for Nurses, Healthcare assistance, never the doctor.
Basically, I only ever try to contact the surgery if I need to speak to a doctor, whilst the receptionist is helpful: ecosult at 7.30am or phone 8.00am, 10.00am or at 2.00pm. The whole process is frustrating , time consuming and a nightmare.
I appreciate things are never going back to precovid, I do feel patients are being left to get on with it.
— Hayley W
Verified review (1607986)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your comments. To ensure that we maximise the limited resources available to us, we do have specific times for patients to make contact to gain access. We do ensure that we offer different ways to gain access, such as eConsult as an alternative to telephone appointments. We understand that our systems are different to others, however this has proven, so far that we offer on average more appointments the on average across the city. In some circumstances the ownership does need to be with the patient, but please be assured that we will continue to offer as much access as we possibly can to provide care.
Overall, how was your experience of our service?
Neither good nor poor
How satisfied are you that you are treated with dignity and respect by staff?
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How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
I am extremely grateful
I saw the asthma nurse. It was a longer appointment than I expected and it was an extremely helpful one. I have been feeling quite anxious recently and put on some weight which seems to be affecting my breathing and I wasn’t using my asthma spray properly. She reassured me and gave me some good advice and I came out feeling a bit more positive for which I am extremely grateful.
— Myra J
Verified review (1607931)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
I was seen very promptly
I was seen very promptly and treated with courtesy and professionalism. I was back at home 30 mins after my appointment time. Thank you.
— Catherine M
Verified review (1607898)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Crookhorn Lane Surgery
I went for a blood test, seen straight away, quickly, no problems.
— Ronald H
Verified review (1607839)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Appointment
This time I managed to get a Drs appointment and examination.
— Peter F
Verified review (1607826)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Very good
