Impressed with the thoroughness and professional approach. I left feeling confident that any treatment would help me.
— Robert K
Verified review (1604277)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
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Which best describes you?
Patient
Team are amazing
As always at Crookhorn surgery... The reception team are amazing and extremely helpful and patient, and the nursing staff are second to none.
— Raymond P
Verified review (1604001)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Cannot fault it
Everything about my visit was perfect. I cannot fault it in any way.
— Robert D
Verified review (1603632)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Very good & caring
This was my first appointment with Crookhorn Lane Surgery, the reception staff were helpful, the nurse was very good & caring.
— Phillip B
Verified review (1603626)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Helpful and friendly
Helpful and friendly staff.
— Marilyn T
Verified review (1603607)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Very good
Crookhorn Lane Surgery
I am still very disappointed with the huge effort required to actually - not see a GP - but speak to one. This took me about a week, and then it was only the receptionist doing something she shouldn't really be doing to get me in. I call on the phone at 8am or 10am, and end up 25th in queue and get no-where, try the E-consult - 'Wait until tomorrow morning' the message states, ten it says the same for days, Systemonline - never any appointments on that. Why can I not just phone and get an appointment.
I have to work, and spending so much time on the phone and on-line trying to get an appointment is just not sustainable. We have ALL been through the pandemic, but it seems not all are willing to return to how it was! Very disappointing on the service trying to get an appointment. I wish I could remember what my GP looked like!
— Grant R
Verified review (1603571)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback. Access to Primary Care is difficult, however this is something that we monitor and review constantly to maximise the limited resources we have available. We are moving with the times and offer different ways for patients to access our clinicians, often patients prefer to complete an eConsults, where other prefer to telephone. It is important to understand that we do have face to face to appointments with clinicians, even throughout the pandemic, but often this is a patient want, rather than a clinical need, although we will increase the number available as and when we can.
Overall, how was your experience of our service?
Very poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
So reassuring
I have to say this visit to the doctor was so reassuring. The doctor was very thorough and gave me time to talk about health concerns as well as getting them looked in to.
— Anonymous
Verified review (1603561)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Easy to talk to
Helpful staff, easy to talk to, assisted and sorted out my problem.
— Naomi T
Verified review (1603537)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
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Which best describes you?
Patient
All went fine
Booked online, which was easy. Bit of a wait to get seen which is unusual, but all went fine.
— Anonymous
Verified review (1603535)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Neither good nor poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Crookhorn Lane Surgery
As a regular blood donor, I am used to giving blood (over 100 donations) and having blood tests. So I was shocked to have bled profusely after my blood test soaking my shirt sleeve and having to return to the clinic to staunch the flow.
— John C
Verified review (1603529)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback. Please complete a complaints form available on our website, this will enable us to investigate and provide our findings directly to you.
Overall, how was your experience of our service?
Poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Very friendly and competent
Given the huge strain on the surgery at the moment, with all the staff shortages and extra workload, I think the staff at the surgery are fantastic.
The nurse was very friendly and competent, thank you so much.
— Stephen W
Verified review (1603508)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Seen promptly
I was seen promptly by the nurse and referred to a doctor for high blood pressure. Prescription was then issued.
— Kay R
Verified review (1603507)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Great surgery
Great surgery & staff. Always helpful.
— Paul F
Verified review (1603400)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Crookhorn Lane Surgery
I really don't like going to the doctor's surgery anymore. I'm always made to feel like I'm not all that important. There's other stuff they could be doing rather than making sure the patient is ok. Always rushed and most of the staff are rude.
— Anonymous
Verified review (1603338)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback. We are sorry that you feel this way when attending the surgery. Our staff have been trained to be empathetic and helpful, our priority is to assist patients and not to be rude. We will share your comments with our team to enable them to improve the service they are providing.
Overall, how was your experience of our service?
Neither good nor poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Explained the procedure
Appointment on time, friendly staff, explained the procedure.
— Lisa P
Verified review (1602843)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
On time and happy
They were on were on time and happy.
— Anonymous
Verified review (1602237)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Very good
Prompt service
Went for my first appointment at the surgery for immunisations. Was called for a Pneumonia jab, prompt service and all other immunisations reviewed and left all up to date with my jabs!
— Gillian F
Verified review (1602187)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
A time that suited me
Appointment was on time, was able to use the online facility to get a time that suited me.
— Michael L
Verified review (1602130)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Very competent
As always the nurses and HCA’s were friendly and very competent.
— Peter H
Verified review (1602057)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Crookhorn Lane Surgery
Getting an appointment is almost impossible to speak/see a doctor. Firstly, you have to keep ringing and ringing to get through as the phone is always engaged and then after waiting on the phone for half an hour or more, I am told that there are no more appointments for that day and that I have to either call tomorrow or do an E-consult which is not always easy. This whole process is extremely depressing and I have been in tears just trying to get through to the doctor. Another issue is that you can only certain times in the day and I do not know when to call. For example, I have just tried to call the enquiry line only to be told by an automatic voice recording that the enquiry line opens at 2pm. This is absolute madness! You just can not speak to anyone. Staff are very polite and understaning but the system does not work.
— Neltrice W
Verified review (1602029)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback. To ensure that we maximise the limited resources available to us, we ask patients who require urgent assistance to call at 8am. For those who require a routine appointment to contact from 10am. From 2pm the telephones reopen after lunch. We also offer eConsults for patients who have on-line access.
Overall, how was your experience of our service?
Very poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
