Practice nurse is very friendly & confident. Gave all relevant info clearly & did treatment quickly & efficiently. Asked after my health & was happy with all info supplied.
— Julie D
Verified review (1599546)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
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Patient
Repeat prescriptions
Staff are very pleasant and professional. They deal with, often, complicated “requests” with a minimum of fuss. Great pharmacy and surgery.
— James W
Verified review (1598831)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
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Which best describes you?
Patient
Simple.
Once again a very swift and easy experience.
— Anonymous
Verified review (1598511)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
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How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Very pleased with service
Very pleased with service, I rang Monday morning got a call back from doctor within half an hour, got seen within an hour.
— Teresa R
Verified review (1598475)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Quick and prompt
Quick and prompt.
— Anonymous
Verified review (1598473)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
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Which best describes you?
Patient
Crookhorn Lane Surgery
I had to have two blood tests as this surgery. I am absolutely petrified of needles but the nurses were so calm and very helpful. They talked to me all the way through it to distract me. They are very good at their jobs. One of the best doctors experiences I've ever had.
— Cody O
Verified review (1598466)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
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How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Most helpful and efficient
Personal visit to reception produced a triage call followed by a visit from the doc to my elderly mother. Most helpful and efficient.
— Daphne P
Verified review (1598462)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Next of kin
Kind and patient
The person who did my blood test was polite, kind and patient. Getting my blood isn’t easy and usually requires a few attempts but on this occasion only twice, bonus.
— Anonymous
Verified review (1598459)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Health check
I had a text message to book an appointment. When I called I was given one for the following day.
I that found that with the booking and appointment I was treated with respect by confident and efficient staff. It was a pleasure.
— Anonymous
Verified review (1598458)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Very good
Very good.
— Peter B
Verified review (1598453)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Blood test appointment
Very few people in the waiting room. I didn’t have to wait long for the nurse to call me.
As well as taking the blood test she also took my blood pressure and gave me advice about it.
— Anonymous
Verified review (1598450)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Booster covid jab
Appointment on time, all people were very pleasant.
— Anonymous
Verified review (1598448)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Blood tests
Appointment was on time and dealt with very efficiently by the nurse who took bloods from me for tests.
— Carl T
Verified review (1598441)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Efficient and succinctly done
Polite administrative staff, appointment on time, efficient and succinctly done.
— James S
Verified review (1598437)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Recent appointment
Phone line gives me anxiety as it’s very stressful trying to get an appointment. The e-consultation is really hard for anyone that has to take kids to school as is closed by the time I get back from school. Although opens 7.30 that is prime getting ready for school time and not able to spend time filling in lots of questions. Once have an appointment nurse would lovely.
— Janine A
Verified review (1598432)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Neither good nor poor
How satisfied are you that you are treated with dignity and respect by staff?
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Which best describes you?
Patient
Polite, considerate
Nurse was very polite, considerate and didnt rush me.
— Anonymous
Verified review (1598298)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Appointment
After considerable difficulty in getting an appointment I was satisfied with the results. I found the doctor to be sympathetic and professional who answered all my questions about my potential condition and advised on possible treatments. He also arranged for me to contact him to update him on my treatment to review any changes and my progress online. I would far prefer to do this in person.
— Colin J
Verified review (1598121)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
E consultation
I recently requested support through E consultation and found the process easy to use and had a quick return text to say they had received it and I would be contacted by a GP within 2 days which I was, this is an easy and efficient way to manage simple problems.
— Beverley H
Verified review (1598118)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Extremely helpful and reassuring
Following a telephone contact with a Gp I had a review with the nurse at Crookhorn Surgery who was extremely helpful and reassuring. I later had a text message from the Gp advising me of an outcome and I think this is an excellent way of communicating reducing wait times for the patient and avoiding intermediaries.
— Anonymous
Verified review (1597989)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
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Which best describes you?
Patient
I was treated with respect
Once again, I was treated with respect and professionalism. The nurse I saw was very sincere and friendly, she made me feel relaxed and confident with my procedure.
— Ann M
Verified review (1597654)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
