The staff are very polite and friendly. Also very helpful,
— Colin H
Verified review (1594646)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
Helpful, prompt
Staff always friendly and helpful, prompt appointment times.
— Leslie P
Verified review (1594636)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
Appointment
Can never get through on phone. I haven't seen a doctor in approx 3- 4 years although I have needed to about various issues, still outstanding. The list is growing. ( No yearly MOT on self and no annual check on my medication). Very unsatisfied. Nurses good.
— Hilary S
Verified review (1594631)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Thank you for feedback. We are sorry that we are not providing you with a service to your expectations. We are working hard to ensure that we maximise our limited resources to maximise the appointments available to our patients.
Overall, how was your experience of our service?
Very poor
Recent appointment
Never get through on the phone, I waited 40 minutes.
— Julie G
Verified review (1594623)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback. We are sorry that you have not managed to get through on the telephone, there are other alternatives available, such as eConsult on our website, or on-line appointments that are released at 19.00 mid week.
Overall, how was your experience of our service?
Poor
Blood test
My blood test was booked for the day of the Eunice storm. I received 3 calls from the receptionist updating me on the situation as the weather worsened. Eventually rebooking another appointment for the next day. I was very impressed that they took the trouble to keep me informed when it was clearly a difficult day for them.
Thank you all.
— Joyce J
Verified review (1593395)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
First class care
My appointments with the wonderful nurse was excellent. I was put at ease immediately, the nurse was extremely helpful and very friendly, I have had many appointments at this surgery and I have always had a positive experience. All reception staff are very helpful understanding and friendly and there is a lovely atmosphere at the surgery, the doctors are very understanding, helpful and friendly. I always feel very well taken care of. I have many complex illnesses and I feel very happy and I have always received first class care from all the staff as a team at the surgery. Thank you very much to everyone at the Crookhorn Surgery you are all amazing.
— Sarah A
Verified review (1593283)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Thorough and precise
Very happy with the thorough and precise help given.
— Michelle J
Verified review (1593264)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Next of kin
Recent appointment
Slightly longer wait than normal, but otherwise all good.
— Anonymous
Verified review (1593237)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Recent appointment
Very disappointed that I can never get an doctor appointment.
I spoke on phone to several gps.
I had to continually phone to get something done.
— Anonymous
Verified review (1593235)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback. We constantly review and make changes where possible to improve the patient experience and the access available.
Overall, how was your experience of our service?
Neither good nor poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
B12 injection
Quickly in for appointment. Very good experience.
— Anonymous
Verified review (1593234)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Crookhorn Lane Surgery
Helpful, appointment on time.
— Clive E
Verified review (1593233)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Helpful nurse
Friendly staff, very clean and well organised ensuring reduced contact due to covid. Helpful nurse and professional.
— Anonymous
Verified review (1593231)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Recent appointment
Cant get an appointment by phone
— Trevor P
Verified review (1593215)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback. We are sorry that you have not managed to gain an appointment via telephone, the other alternatives available, are on-line appointments released at 19.00 every mid week evening or completing an eConsult via our website.
Overall, how was your experience of our service?
Poor
Professional and friendly manner
My appointment was carried out in a professional and friendly manner.
— Karen D
Verified review (1592869)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Looked after very well
Both myself and my wife are being looked after very well and continually being updated on all treatments and test results thank you.
— Raymond P
Verified review (1592850)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
No waiting time
No waiting time and very polite staff.
— Anonymous
Verified review (1592792)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
In and out in no time
I arrived on time for my appointment and got a text as I was sat waiting to advise that due to staff sickness, my appointment had been cancelled. However the staff arranged for another nurse to carry out the blood test and I was in and out in no time
— Louise P
Verified review (1592742)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Crookhorn Lane Surgery
To be fair no complaints as surgery completely empty only receptionists there, lady could have been a little more welcoming with a smile considering they were not overly pressured. I was only having a blood pressure test from nurse so really wasn't an actual doctors appointment. Maybe I would have given a different score if seeing an actual doctor.
— Janet P
Verified review (1592738)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Recent appointment
It was a routine blood test.
— Cheryl M
Verified review (1592169)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Continuous side pain
I was advised on self care and given alternative stronger pain relief due to my current medication.
— Carey H
Verified review (1592079)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
