Crookhorn Surgery

Very friendly, thorough

Very friendly, thorough, assuring and on time.

— Roy W

Verified review (1591991) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Next of kin

Crookhorn Lane Surgery

No issues.

— Margaret B

Verified review (1591929) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Free NHS Medical.

The Free NHS Medical was thorough and very professionally carried out. The blood test is a must, prevention is better than a cure. Essential health advice
And positive supportive staff.

— Anonymous

Verified review (1591926) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Lets have the surgery how it use to be

I can’t fault the treatment I had but would have liked to see my own Dr. I have never seen this gentleman before and really had to listen to what he said. Missing some of his words I never have that problem with Dr. Whittamore.

— Joan W

Verified review (1591918) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback. We are sorry that in this instance you did not see your preferred doctor, however all of our clinical staff are fully trained and can assess and assist you. We will share your experience with our team and make changes where possible.

Overall, how was your experience of our service? Neither good nor poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Blood Test

Very efficient with ample seating area.
The blood test itself was carried out with the utmost professionalism.

— David W

Verified review (1591884) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

The staff are always polite

The staff are always polite, and informed me all the time they treated me.

— Janice S

Verified review (1591883) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Positive Approach

Excellent service with dignity.

— Neethu M

Verified review (1591868) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

The nurse was nice and friendly

Had blood test done, the nurse was nice and friendly, did not have to wait long.

— Tracy W

Verified review (1591862) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Calming and professional

Service was on time, calming and professional service.

— Anonymous

Verified review (1591854) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

To do with couugh

Didn't like having to stand out in the cold while waiting to see the doctor my own surgery understand my cough better than anyone else.

— Lyndis F

Verified review (1591847) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback. We have had to find a way of still seeing patients that potentially could have COVID, but do need assessment, this requires those patients to be kept separate to minimise the risk to themselves and others. These facilities are only available at 2 of our sites due to location of rooms, therefore you will be asked to travel to those sites. Although this can be an inconvenience and does require waiting outside, this does mean that you can be seen when an examination is required face to face.

Overall, how was your experience of our service? Neither good nor poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent appointment

Overall it was good.

— Anonymous

Verified review (1591844) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Several blood tests

Friendly and efficient as always.

— Richard L Richard L works at SSE as Retired IT manager

Verified review (1591771) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

The usual excellent service

Excellent. The only issue was that I booked an appointment online and was given one for a Doctor, However it turned out to be a telephone appointment and I needed a face to face one. There was no information on the online procedure to say that it was a telephone appointment.
Other than that the usual excellent service.

— Anonymous

Verified review (1591505) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

One going medication

The 'old' system with reception made appointments, with more than one doctor in house worked well ! But since things have moved on - not seen as an improvement - dont like the 8o/c - 2o/c phone in arrangement, not very efficient.
Recently my wife has had some brilliant attention from our doctors and nurses, so glad to have a service better than some !

— Leslie T

Verified review (1591500) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback. Due to the demand on GP services, we have needed to make changes in the way appointments are booked, this has led to an increase in the number of patients we can assess and help on a daily basis. Not all patients need to be seen by a doctor, we therefore ensure that we triage to enable the appropriate clinician assesses a patient.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

The staff are very friendly and helpful however, trying to contact via telephone in the time slot allowed can be quite horrific, with huge queues.

— Richard S Richard S works at Armed Forces as Lecturer

Verified review (1591427) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Crookhorn Lane Surgery

Always excellent.

— Anonymous

Verified review (1591413) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Bloods

Very quick and fuss free.

— Jeremy L

Verified review (1591411) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

All very efficient

Simple blood test. In and out in 10 mins. All very efficient.

— Anonymous

Verified review (1591351) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Blood test

The nurse who took my blood, was very cheerful, friendly and professional.

— Denise S

Verified review (1591346) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Fast and on time

Fast and on time, both members of staff very pleasant.

— Peter B

Verified review (1591334) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient