Crookhorn Surgery

Recent appointment

Very happy with appointment and service.

— John G

Verified review (1584146) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Crookhorn Lane Surgery

Doctor was clear and polite, appointment covered everything I needed.

— Anonymous

Verified review (1584138) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Mole under my armpit

I was pleased that an appointment for a meeting with a Doctor was given fairly quickly, and a letter from St. Mary's hospital was given in a few days. I go to the hospital tomorrow morning for someone to look at it.

— Peter B

Verified review (1584120) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Helpful staff

Helpful staff, problem dealt with, quick and efficient.

— Anonymous

Verified review (1584050) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent appointment, heart clinic

Attended heart clinic at Crookhorn Lane and as always everybody was easy to talk to and polite, could not wish for a better service.

— David S

Verified review (1583464) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Fantastic

This doctor I saw was amazingly thorough. Helpful she listened to everything that had happened was so pro active. I am now getting treatment, I cant believe how different a surgery can be.. and just to add the receptionist was polite and very helpful wow great surgery.

— Jacquelynne T

Verified review (1583433) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Injection

Excellent experience again no waiting polite staff, well done Crookhorn.

— Dennis C

Verified review (1583424) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Your Personally

Gone are the days when you see the same doctor. You seem to have to go over things every time. I understand the reasons they are going through. Why does it seem there are less doctors at Crookhorn.

— Anonymous

Verified review (1583379) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback. Unfortunately we cannot guarantee that the same clinician will provide your care, however I would like to assure you that doctors move sites to ensure that the same number of sessions are covered by a GP.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment with Dr Gaught

My consultation was very thorough and my blood test results were discussed with me very promptly over the phone.

— Jill L

Verified review (1583374) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Blood test

Very good as always.

— Patricia B

Verified review (1583350) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very pleasant and kind

Very pleasant and kind reception with all at surgery.

— Anonymous

Verified review (1583322) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Given a prompt appointment

Given a prompt appointment following E consult and referred to the relevant hospital department.

— Anonymous

Verified review (1583313) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment with gp

Appointment made quickly. With gp phoning back And arranging my visit.
All went smoothly.

— Joyce F

Verified review (1583280) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Routine Visit.

Easy to book my recent routine visit. In and out in a few minutes. Stress free.

— Kenneth W

Verified review (1583276) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Scan on foot

Examination quite thorough, the Nurse explained the process and explained I would need a further scan and she referred me to Cosham Practice.

— Martin G

Verified review (1583271) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Rude call handlers

The staff who work for the Portsdown Group call centre are unprofessional and rude. I called 2 different lines to try and ask for help, to which one told me the line I want isn’t available and they can’t do anything. And another line told me my prescription was not an emergency and it was my fault I had not put in for a prescription earlier when I couldn’t due to having to self isolate. I was spoken to with such disrespect. I will be moving doctors with immediate effect

— Anonymous

Verified review (1583238) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback. It is important that patients choose the correct telephone line when calling the contact centre, this is to ensure that you queries are dealt with effectively and by those in the correct department. Receiving your prescription on time is also your responsibility, we have a strict list of medications that are urgent and are issued the same day, these are medications that patients cannot be without, therefore it is important that requests are put in early enough to be processed. Although we understand that patients often have reasons for late requests, we cannot be held responsible for this.

Overall, how was your experience of our service? Very poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent appointment

I liked the receptionist.

— Anonymous

Verified review (1583227) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

Blood test

The nurse that took my bloods was so kind. She made me feel incredibly comfortable. Very grateful.

— Elizabeth C

Verified review (1583220) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

I've had the same problem for 4 years and nothing seems to be progressing. No diagnosis, no referral, no medication which is helping. I get told I have symptoms but nothing is wrong with me?! How can nothing be wrong with me when I have fluid of whatever sort going down my throat causing the burning sensation & it also makes me sick. No one wants to properly listen to help reduce my symptoms or referral me for a second opinion.

— Tenaya R

Verified review (1583209) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback. We understand that it is frustrating when you have on-going issues, however it is not always possible to find a diagnosis, however our clinicians will continue to make every effort to ensure that everything is tried to seek a diagnosis. It is important that patients understand that often it is difficult to refer, as their are strict guidelines for a referral to be met and often advice and guidance is gained as an alternative from Secondary care.

Overall, how was your experience of our service? Neither good nor poor

Crookhorn Lane Surgery

Everything went smoothly.

— Barry S

Verified review (1582328) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient