Crookhorn Surgery

So friendly

We went to the surgery for our flu jabs and decided to change surgeries within the group as they were so friendly.

— Anonymous

Verified review (1575673) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback - we hope that our customer service is consistent around all sites - however a benefit of being a registered patient of Portsdown is that you are able to access any of our sites at your convenience.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Crookhorn Lane Surgery

A very friendly surgery which we have just reregistered with having lived locally for sixteen years before living in London.

— John W

Verified review (1575670) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your review - we are pleased you have chosen to register with us. Whilst we hope you don't 'need us' very often - it's great to hear that your experience to date has been so positive!

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Approachable and attentive

It was very good service, they were approachable and attentive. Didn’t need to wait for a long time for the appointment.

— Anonymous

Verified review (1575186) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thanks for your feedback our our approachable and attentive staff.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

No wait

Easy check-in. No wait for appointment, job done.

— Anonymous

Verified review (1575180) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thanks for the review and rating - much appreciated!

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Crookhorn Lane Surgery

I had a blood test which was done very professionally although it was a long lead time getting the booking.
I have since bean told I need another blood test again over two weeks before it can be done.

— Anonymous

Verified review (1575060) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback. We are pleased that you found our service to be professional. We have had a longer than usual wait for blood tests - this is largely due to HCAs being redeployed around the COVID clinics when we had to greatly increase capacity. We are pleased to report the waiting time is back to more 'normal' lead times now - with options available wihtin 24-48 hours in the main.

Overall, how was your experience of our service? Neither good nor poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent Experience

This person left a star rating but no comment.

— Anonymous

Verified review (1574756) Review left 4 years ago
This review was collected via QR code.

Reply from Crookhorn Surgery

Thank you for the 4 star rating

Overall, how was your experience of our service? Good

Huge thank you to all

As always Crookhorn surgery was welcoming, clean and efficient.
The member of staff who completed my test put me at ease and was very professional and caring. The GP reviewed my results within minutes and I was given the result and on my way home.
Huge thank you to all Crookhorn surgery staff in these exceptional times.

— Anonymous

Verified review (1574710) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your positive review regarding the whole team at Crookhorn - it is very appreciated

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Blood test

Didn't have to wait long. Very polite and efficient member of the team.

— Linda B

Verified review (1574692) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Many thanks for sharing your positive experience of our nursing service.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Crookhorn Lane Surgery

Excellent courteous nurse, thanks.

— Anonymous

Verified review (1574659) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for leaving us a 5 star review!

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Blood test

As usual very friendly and professional.

— Robert K

Verified review (1574617) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thanks for the positive review and rating!

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Good to see someone face to face

The doctor I saw was very pleasant and certainly did try to sort my problem out. Although I am still not breathing well I must say it was good to see someone face to face, I am sure the gps do their best under present circumstances.

— Madeline T

Verified review (1574611) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Many thanks for taking the time to share your experience. Our GPs are always endeavouring to do their best under the circumstances / system pressures / restrictions etc. Contacting patients over the phone is helpful but rest assured we have earmarked face to face capacity for when it is required.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Fast efficient service

Rang at 8 a.m, got call back by triage doctor 2hrs later, very efficient discussion.
Tests and treatment all arranged.
Couldn't of asked for a better service especially as its well known how extremely busy the system is at present.
Thank you.

— Anonymous

Verified review (1574610) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thanks for the 5 star rating on your recent experience of our on the day service. We can arrange a lot over the telephone at your convenience, and we are pleased this has worked well for you.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Excellent Service

Called in to arrange a flu jab, was able to accept an appointment the same afternoon. Excellent service from the receptionist. Very pleased with the outcome.

— Karen D

Verified review (1574608) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thanks for the high scoring review - our staff will always try to accommodate you at the most convenient time possible.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very good doctor

Dr Manning is a very good doctor.

— Andrew V

Verified review (1574603) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thanks for your comments. Dr Mannings is excellent and will be missed from Crookhorn, and the whole practice - though we are thrilled he has agreed to continue to support us with COVID vaccinations for the foreseeable.

Overall, how was your experience of our service? Very good

Recent experience

I called into the Surgery to find out when my wife could have her flu jab. She has recently been housebound and I managed to take me out to the shops in our wheelchair accessible car that day.
As my Wife was outside in the car the staff invited us in and my Wife had the flu jab within minutes and we were also able to book up her COVID-19 booster jab whilst in the surgery. Thank you everyone concerned as that was the first time that she had left our house in 3 months.

— Peter C

Verified review (1574595) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for the review and we are thrilled to hear that we were able to maximise your visit. We do endeavour to do vaccines opportunistically for maximum convenience - there are some we cannot (like COVID) due to certain requirements, but it's great to hear we exceeded your expectations and were able to help you on the day.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Next of kin

Appointment

To be honest it was a complete waste of time. I had an invite for a health check. About two weeks before I was told I'm pre- diabetic. Well when the nurse found that out she coped and said "well why are we doing this then. She was not happy.

— Kerry D

Verified review (1574536) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for this feedback. We will share this with the team and take learning from your experience.

Overall, how was your experience of our service? Very poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent experience

I had a smear. The nurse was experienced, put me at ease and it was very quick.

— Anonymous

Verified review (1574474) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for the 5 star rating! We understand not all appointments are particularly pleasant but our nursing team are fab and will always try to put you at ease.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent appointment

Good and quick visit.

— Richard R

Verified review (1574462) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Many thanks for providing us with your feedback.

Overall, how was your experience of our service? Good

Recent appointment

Waiting time over my appt time

— Paul R

Verified review (1574463) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback. Access is an issue with the whole of Primary Care, we would like to assure you that we do ensure we maximise the access with the limited resources available to us.

Overall, how was your experience of our service? Neither good nor poor

My experience

I had a flu jab. I was not seen until 15 mins after my appt time. I noted there were only 3 persons in front of me all having the same thing, a flu jab.

— Anonymous

Verified review (1574452) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback. We are sorry that you had a 15 minute wait for your flu jab, we are working hard to ensure that patients are seen on time, however if you attend for a flu jab and another vaccination is also due this may also be carried out.

Overall, how was your experience of our service? Neither good nor poor