Crookhorn Surgery

Very efficient as always

Amy explained what she was going to do. Talked about medication and reassured me of my worries about a lump I have. Was able to assure me that an infection would clear and is manageable. Very efficient as always.

— Anonymous

Verified review (1572990) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for the kind words and 5 star rating, which we will be sure to share with Amy.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

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Which best describes you? Patient

Husky voice and sore throat

Doctor was polite and have arranged further test.

— Michael F

Verified review (1572982) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for sharing your positive experience of a recent GP appointment.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very helpful reception

Very helpful reception staff. All my questions answered concisely and treatments carried out comfortably. Thank you to all involved.

— Anonymous

Verified review (1572900) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Many thanks for the positive feedback on our reception team. They are very experienced and knowledgeable and will always endeavour to help or signpost.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent appointment

It was very easy to enquire about the flu jab as there was a dedicated option on the phone line and no appointment was required. On arrival I was asked to wait to see the nurse which was less than 5 mins.

— Francis B

Verified review (1572838) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for sharing your positive experience. We brought in a dedicated flu line a few years ago and it does work well as appointments can be made quickly. We also offer patients the chance to follow a link on their phone and book directly online - to make this as easy as possible. We have a slick set up for our vaccination clinics now so it's great to hear you were through in such good time!

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

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Which best describes you? Patient

The staff were very good

The staff were very good at looking and treating me.

— Anonymous

Verified review (1572713) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

We are pleased to hear you were happy with the service you received from our Crookhorn team. Thank you for the 5 star rating

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very happy with treatment

Very happy with treatment received. Doctor took time to ask about other issues and dealt with effectively.

— Michael N

Verified review (1572636) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Many thanks for taking the time to share your feedback.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Quick and efficient

I went to Crookhorn surgery to get a blood test and they were quick and efficient in what they did.

— Anonymous

Verified review (1572587) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for the review - great to hear you found our nursing service quick and efficient.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Always the best of care and attention

As usual, I was treated with respect and the best of care.

— Lesley F

Verified review (1572514) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Many thanks for sharing your positive experience with us!

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Couldn't wish for better service

I have had quite a few appointments in the past weeks, I have a bad memory and always checking what's next or available. The staff are always very helpful and pleasant and do their very best to help me.
Couldn't wish for better service from the GPs to nursing staff and receptionists. Well done thank you for your service.

— Anne O

Verified review (1572213) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you so much for your 5 star review and kinds words, which will be shared with the Crookhorn team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very good appointment

Very good appointment, friendly and efficient.

— Arthur L Arthur L works at Royal Navy as Part time bar staff

Verified review (1572067) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Many thanks for the feedback, we are pleased you found our colleague friendly and efficient.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very helpful staff

Because every time I have visited surgery seen on time lovely nurses and very helpful staff.

— Rosemarie R

Verified review (1571821) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, it's great to hear you have a positive experience every time you need to attend Crookhorn. We will share this with the staff.

Overall, how was your experience of our service? Very good

Very pleasant nurses

Very pleasant nurses and reception, Happy and helpful.

— Karen M

Verified review (1571780) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Many thanks for taking the time to share your positive experience!

Overall, how was your experience of our service? Very good

Quick and efficient

The nurse who did my smear was really friendly, quick and efficient. I felt comfortable in an embarrassing situation. Didn't feel a thing.

— Amy K

Verified review (1571696) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thanks for the review and rating - our nursing team are fabulous and do endeavour to make the least comfortable of consultations as pleasant as they can be!

Overall, how was your experience of our service? Very good

Unexpected

This appointment was made for me by the hospital and came as a welcome surprise considering how difficult it usually is to see a doctor at the surgery. I was pleased to be able to talk to a doctor face to face
( mask to mask!) and received good advice and some reassurance.
My ratings below apply only to this occasion and are much better than my overall opinion about this practice.

— Bryan M

Verified review (1571679) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for the review. We are sorry to hear you do not have a very high opinion of the surgery normally but hope this demonstrates that we strive to provide good care when it is needed. We hope this review and rating becomes reflective of your perception moving forward.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent appointment

I attended for my flu vax. There was no delay. The nurse was informative, polite and efficient. My only complaint is that she sent an email to my phone which l could not read as I'm not online and it was advising me to do something but only the first few words were shown so l could not see what the advice was. l rang the surgery. The lady who took my call said she would ask the nurse to call me but no one ever called me back!

— Melanie B

Verified review (1571675) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback. We are sorry that no-one returned your call and you were unable to read the full message sent to you. We will share this with our staff and make changes where possible.

Overall, how was your experience of our service? Good

Always good service

Always good service and a very good team.

— Carole W

Verified review (1571670) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thanks for the 5 star review and we are pleased to hear you find our service consistently good. We do have a very good team at Crookhorn!

Overall, how was your experience of our service? Very good

On time

The appointment was on time.

— Anonymous

Verified review (1571652) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Great to hear, thank you!

Overall, how was your experience of our service? Good

Crookhorn Lane Surgery

Always fast efficient service. Friendly staff.

— Anonymous

Verified review (1571599) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thanks for taking the time to review our surgery - great to hear you always fine the service to be efficient and friendly!

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

The nurses are excellent

The nurses are excellent. I found it impossible to contact a GP when I needed one and therefore had to pay privately.

— Jean S

Verified review (1571579) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Many thanks for the 5 star rating. Our nurses are excellent! If you have an urgent medical issue you can call us on Option 1 through the day - though we advise you to call close to 8am as we are an appointment led service. If you are looking for routine medical advice, our contact centre staff will signpost you to the most appropriate team member to help you. We also have eConsult and online access should you wish to try.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Flu vaccine

Had the flu jab by the nurse Ms Victoria Willcox who carried out the injection fantastically well.

— Sedaghat H

Verified review (1571566) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for sharing your positive experience - we will ensure your kind words are passed onto Victoria!

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient