Crookhorn Surgery

Recent appointment

I attended for a flu jab. Check in was straight forward. I’d never visited this surgery and assumed I was to sit and wait in main reception. As time passed I became less sure but receptionist was busy and not at desk.
Nurse came to find me as I should have been in separate waiting area. She asked all flu jabs to follow to new area.
This was fine but maybe my anxiety about being in wrong area could have been averted. This is especially true now each surgery will have patients attending that have never been there before. A note on the check in screen or on the advert tv maybe.

— Dionne D

Verified review (1571563) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thanks for the 5 star review! We do try to run flu jabs slightly separately but signage should be clear and available so we will review this with the Surgery Leader for the future.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Vaccination

Vaccination, well spaced waiting area, helpful staff on reception, I am no good at checking in ! Nurse efficient and understanding!

— Sarah C

Verified review (1571075) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank for the positive review. We are still observing social distancing measures in healthcare and we are always happy to help you check in!

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very positive experience

Phoned in the morning received triage phone call 9.40 and was in seeing doctor at 10.00.
The lady doctor I saw was caring, experienced and very helpful.
My problem is being addressed through tests etc.

— Elizabeth H

Verified review (1570702) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Helpful and polite

Staff always helpful and polite.

— Joan T

Verified review (1570673) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

I was attended to quickly

I had a good experience at the surgery. It was my first time there as I could not get an appointment at my surgery. I was attended to quickly and the nurse was very nice and friendly. she explained about the test she was going to carry out on me and how I would receive my results.

— Lesa C

Verified review (1570509) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Crookhorn Lane Surgery

Friendly nurses and no waiting time.

— Louise L

Verified review (1570425) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

Thorough diabetic examination

Appointment was on time and a thorough diabetic examination. Even had time to give me a flu jab.

— David S

Verified review (1570408) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

Very prompt and efficient

Very prompt and efficient, very friendly.

— Jon F

Verified review (1570307) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

Recent experience

From arrival to being seen was no time at all.

— Stephen H

Verified review (1570291) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

Recent experience

I went in for my flu jab, had no waiting time and managed to book my covid booster at the same time. I felt very comfortable in the environment with the covid prevention measures in place.

— Daniel P

Verified review (1570292) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

Crookhorn Lane Surgery

Friendly staff.

— Alun C

Verified review (1570287) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Good

Crookhorn Lane Surgery

Nurse very nice.

— Lee B

Verified review (1570286) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

Very safe

Very safe and clean. Masks worn and antibacterial liquid available

— Jacqueline K

Verified review (1570240) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Flu jab

Swift appointment to have my Flu jab.

— Carl T

Verified review (1570238) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent appointment

It would be helpful if you could get through on the phone more easily and to be able to see a doctor.

— Anonymous

Verified review (1570229) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Crookhorn Lane Surgery

Flu jab, very straightforward.

— Anonymous

Verified review (1570227) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Seen straight away

I arrived earlier than my appointment but was seen straight away. The nurse I spoke to was very helpful and arranged my Covid booster and advised on my blood tests, couldn’t praise her any more.

— Susan W

Verified review (1570203) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent appointment

Went for a flu jab, straight in and out.

— Elaine A

Verified review (1570201) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

B12 and flu Jab

The reception staff and nurse were great, polite and helpful. As usual we struggled to barely squeeze through the door in my wheelchair. I've written many times before about how much of a struggle it is to get through the doorways , they urgently need widening. I've had to have the rims removed from my wheelchair as it is or I can't make it through any door at the surgery and a lot of the desks are at an angle that makes it difficult getting in to be seen. I get embarrassed that furniture has to be moved for me so that I can see a doctor. The worst thing is that my wheelchair will not fit through the fire door which is a massive fire hazard not just for myself but also to the staff and other patients .

— Rachel T

Verified review (1569872) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your 5 star review and we are thrilled to hear that you found our staff to be polite and helpful.

With regard to wheelchair access - we can reassure you that all of our sites are Disability Discriminations Act 1992 (DDA) compliant. This is something we review every year. However, we take on board your comment about the individual room layout and will review this at Crookhorn.

If you wish to discuss this further please call our Estates & Facilities Lead via our office on 023 9262 7765.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Great service

Great service, doctor was really good. Very happy person to talk to on the phone.

— Mark N

Verified review (1569795) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient