Arrived for annual flu jab, very well organised, all covid rules adhered to.
Only criticism, I ended up with a massive bruise which is only just starting to fade!
— Pamela P
Verified review (1569780)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Good
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Patient
Flu jab and hormone injection
It was quick visit, straight in and out no problems, nice friendly staff.
— Trevor J
Verified review (1569737)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
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Which best describes you?
Patient
Flu jab
Flu jab - quick and professional.
— Anonymous
Verified review (1569706)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
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Which best describes you?
Patient
Polite, punctual and professional
Surgery clean, administration polite, nurse very efficent and quick.
— Gary F
Verified review (1569693)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
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Which best describes you?
Patient
Diabtetes Review
No delay in respect of appointment time. A very pleasant encounter and outcome.
— Anonymous
Verified review (1569686)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
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Patient
HEALTH REVIEW
Once I finally got an appointment, the service was great.
However, this was my third attempt at making this appointment, on previous attempts once receiving a letter of invite, over months of trying to get an appointment I gave up.
This appointment took me 3 attempts to get through without being cut off and then I was on hold for an hour before I finally got to speak to somebody.
— Suzanne M
Verified review (1569685)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback. We are sorry that it took 3 attempts to gain an appointment, but we are pleased that you managed to get an appointment.
Overall, how was your experience of our service?
Very poor
How satisfied are you that you are treated with dignity and respect by staff?
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Patient
5 Year Health Review
A friendly welcome from the Nurse leading my age related checks, cardio vascular etc. The purpose of the appointment was clearly explained and I had the opportunity to ask questions. I raised another concern and was directed towards the online diagnosis system to find out more. Crookham is not my nearest surgery, but I am happy to drive out there when an appointment is convenient.
— Anonymous
Verified review (1569682)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
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Which best describes you?
Patient
Flu jab
Arrived early and seen to early which was good as I didn't need to hang around too long.
— Linda B
Linda B works at Asda as checkout assistant
Verified review (1569169)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
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Patient
Recent appointment
I attended the surgery for a routine blood test, it appeared that there had been crossed wires as I have my regular blood tests at the hospital. Hayley the nurse on duty was very apologetic about this so a journey I did not need to make but nevertheless I had a good experience at the time of my visit.
— Anonymous
Verified review (1569016)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
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Patient
Swift punctual appointment
The actual appointment was very good. Very pleasant staff. Swift punctual appointment. Easy to book online via text link.
— Anonymous
Verified review (1569001)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
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Which best describes you?
Patient
Diabetic review
I recently had my diabetic review, whilst with the nurse she also offered me my flu jab. Excellent service. Thank you Vicki.
— Anonymous
Verified review (1568978)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
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Which best describes you?
Patient
Recent telephone call
Phone call was short and to the point. What more could I ask for. I hope that when the results from my PSG Blood Test arrive the telephone call telling me the result will be equally short and to the point. Based upon previous experience a call, or a text message, informing me of the result will not happen. Cant understand why you don't do this, a patients state of mind over this matter should be of concern. Why isnt it?
— Anthony B
Anthony B works at N .A. as Tetired
Verified review (1568977)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback. We will contact you by telephone, or by letter, only if a result is abnormal and you require treatment or further investigations. You will not be contacted if your result is normal. If you wish to enquire about the results of your tests, this can be done online using our online services.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
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Which best describes you?
Professional
Flu jab
In and out within 5 minutes, great service, very happy.
— Anonymous
Verified review (1568966)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
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Patient
Recent appointment
Very easy, professional.
— Anonymous
Verified review (1568918)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Flu vaccination.
After using the automatic booking in system we were not sure where to wait and had to ask the receptionist, we waited in the main waiting area and the clinician called us through on time, she was a dream, very efficient, made us feel at ease straight away, very professional. Thank you.
— Valerie J
Verified review (1568907)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
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Which best describes you?
Patient
B12 injection
I rarely bother with feedback these days, Why? Well just about everybody is asking for one with online purchases!! Could spend half my day replying to reviews. So your request will be answered this time because my visit was, as it turns out, very exceptional!!
These days, one rarely gets to see the same nurse, for obvious reasons, so I sort of expect it. So why exceptional?
The nurse, Vicky, from memory, was very pleasant, and a good listener, The injection was fine. Then out of desperation, I asked her opinion about an eye problem, (too minor to bother a doctor!), I think was caused by too much coughing, (recent cold virus from grandaughter from her nursery lasted 3 weeks!) and I was being troubled by an itchy eye, outer extremity, maybe a burst blood vessel?, even though I was applying drops from the local pharmacist. ( Not Covid from negative Rapid Antigen test) So, she listened, and suggested I might try sometime else to relieve the itching eye. It worked OK and now my eye is fine. So, thanks to Vicky for the suggestion.
— Stewart G
Verified review (1568886)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
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Patient
Always excellent
Always excellent. Jab was delayed by a day as the nurse suffers long term side-effects of having had covid.
— Rachel G
Verified review (1568879)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Recent appointment
I had a problem with my prescription delivery and Deborah helped me out and it is now sorted, thank you.
— Myra J
Verified review (1568869)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
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Which best describes you?
Patient
Efficient service
Flu Jab. Efficient service.
— Nuala H
Verified review (1568860)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
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Which best describes you?
Patient
Friendly and informative
Friendly and informative service.
— Michael B
Verified review (1568852)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
