The surgery was empty, there was one patient in before me. I went for a blood test, I was told to use the digital booking in service. I was told where to go. I waited. The start of the appointment was delayed by 15 minutes. Victoria the nurse was excellent, it's always a pleasure to see her she is bright and cheery but clearly very competent. I was asked if I wanted a flu jab which I agreed to. The surgery was really clean.
— Steven O
Verified review (1568851)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
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Patient
Flu jab appointment
All very straightforward. Minimal delay.
— Barbara H
Verified review (1568844)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
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Patient
Great service
Good timing, always friendly, great service.
— Sharon C
Verified review (1568843)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
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How satisfied are you with the outcome of your treatment?
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Patient
Crookhorn Lane Surgery
The doctor I saw took his time and was helpful.
— Rosemary T
Verified review (1568832)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Good
Friendly and polite
Nursing staff were friendly and polite.
— Jacqueline E
Verified review (1568824)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
Effective and quick
Clean, easy to social distance, effective and quick! What more can you ask for?
— Anonymous
Verified review (1568822)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
Flu jab
Came in for my flu jab. The nurse and receptionist were very nice and kind.
— Anonymous
Verified review (1568794)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
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Which best describes you?
Patient
Appointment
Lack of concern or advice.
My wife had the ALS form of MND. At no time did she receive a call or visit from a GP until a brief visit from a doctor after a 999 call. His comment on her record just said she looked alright. The reason for the 999 call was because the production of saliva was preventing her from breathing properly. I found out from the ambulance crew that an emergency box was available with advice to prescribe glyco-pyrronium to suppress the production of saliva and perhaps extend her life.
— Roger T
Verified review (1568791)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback. Please contact the Practice directly through our complaints process, this will enable us to investigate and provide you with a direct response.
Overall, how was your experience of our service?
Poor
How satisfied are you that you are treated with dignity and respect by staff?
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Next of kin
Recent Appointment
My appointment was for a blood test. I was offered a flu jab at the same time, which I accepted. I had expected to need to book a separate appointment.
— Anonymous
Verified review (1568784)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
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Which best describes you?
Patient
Getting a flu jab
I was sent an invite to get a flu jab by text.
It was quite simple just to click on the link given to book up an appointment at a convenient time.
On the appointment day and time I went to the surgery and I just had to wait about 10 mins to get my jab and then it was all done in about 1 min.
— Anonymous
Verified review (1568780)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
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Which best describes you?
Patient
Flu jab
Very efficient and friendly nurse.
— Suzanne C
Verified review (1568776)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
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Which best describes you?
Patient
Health Review
The nurse was very friendly and positive in her approach.
— Anonymous
Verified review (1568775)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
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Which best describes you?
Patient
Very efficient
Very efficient with Flu Jab, even in and out before appointment time
— Heather B
Verified review (1568749)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
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Which best describes you?
Patient
Easy, quick, helpful
Great. Easy, quick, helpful. Wish the other surgeries were this good.
— Paula C
Verified review (1568746)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
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How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Flu jab
I attended my regular flu jab app it was quick although after booking myself in via touch pad I just sat in waiting room until realising I should have gone to a different area. Receptionist not really engaging with patients so bit confusing really.
— Anonymous
Verified review (1568744)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for feedback. We will share your experience with our team and make changes where possible.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Flu vaccine
I came to the surgery for a flu jab.
— Stephen W
Verified review (1568352)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Blood test
I had a blood test, and was done professionally with a lovely nurse. Thank you.
— Mary S
Verified review (1568299)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Good service
Pre booked Flu vaccination. Arrived at booked time and nurse carried out vaccination within 2 minutes. Good service.
— Richard E
Verified review (1568286)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Blood test
Everything was very good, but have not had any feed back which would be nice to get the results.
— Anonymous
Verified review (1568274)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Flu jab
Arrived about 10 mins early but called in almost immediately. In and out in 5 mins. Very good.
— Anonymous
Verified review (1568244)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
