Polite and efficient treatment, very well organized.
— Anne R
Verified review (1565638)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Good
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Patient
Recent appointment
Everything was fine. My only comment is that the check-in screen gives no indication of where we're supposed to wait, so I had to queue to ask.
— Josephine M
Verified review (1565633)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
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Which best describes you?
Patient
Flu Jab
My first ever visit. All pleasant and helpful staff.
— Peter J
Peter J works at n/a as n/a
Verified review (1565339)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
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Patient
Flu jab
Without the NHS app on my mobile phone I might still be trying to book my flu jab with the surgery. Despite several attempts I could not get through by phone to book it, nor did I receive a reminder, despite being asthmatic & classed as vulnerable. How on earth do those without the app manage, I wonder?
— Anonymous
Verified review (1565311)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback. We will share your comments with our team.
Overall, how was your experience of our service?
Poor
How satisfied are you that you are treated with dignity and respect by staff?
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Patient
Quick and easy
Because it was quick and easy.
— Shaun T
Verified review (1565064)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Very good
Diabetic Clinic and flue jab
Excellent and helpful service given by all the doctors and staff, thank you.
— Anonymous
Verified review (1565062)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
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Patient
Appointment
Once in the surgery the service is good but the telephone service is too long and difficult.
— Terence C
Verified review (1565023)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Good
Blood suger
Had blood sugar test and others, professional staff and was not kept waiting.
— Roy G
Roy G works at N/A as Retired
Verified review (1564874)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
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Which best describes you?
Patient
Crookhorn Lane Surgery
The practice nurse was very personable and made me feel at ease. The flu booster I was offered was administered flawlessly.
— John G
Verified review (1564785)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Very good
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Which best describes you?
Patient
Left feeling very satisfied
I am one of those difficult patients to get blood from. However great patience was shown and the job was done. Nurse was very polite and friendly and put me at ease immediately. My blood pressure was unexpectedly taken as well and that was acceptable, bonus! Left feeling very satisfied.
— Anonymous
Verified review (1564763)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Very good
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Which best describes you?
Patient
Visit to the respiratory nurse
All the staff at the surgery were extremely helpful and very cheerful and welcoming.
— Laura T
Verified review (1564704)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
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Which best describes you?
Patient
Friendly and professional
My recent appointment was carried out in a very friendly and professional manner.
— Trevor M
Trevor M works at LCT Support Services as Port Operations Manager
Verified review (1564558)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Flu Vax
My husband had to attend for a blood test and whilst there was invited to have the flu vaccination which he did. He then mentioned that I was in the car outside, so the Nurse said send her in and she can be vaccinated too.
— Sally R
Verified review (1564546)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
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Which best describes you?
Patient
Feedback
I had a blood test. Nurse was really nice talking to me and making me feel comfortable. Other than that problems with getting to see or speak to a doctor. It's a nightmare. Some reception staff are rude. Have been told if I'm not happy then leave. I'm seriously considering that. Thing's at Crookhorn surgery needs to change dramatically.
— Kerry D
Verified review (1564403)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback. We are sorry that you are not receiving a service to your expectations, we will share this with our team and make changes where possible.
Overall, how was your experience of our service?
Very poor
How satisfied are you that you are treated with dignity and respect by staff?
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Patient
Crookhorn Lane Surgery
I only had a flu jab and a blood test.
— Susan B
Verified review (1564344)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
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Which best describes you?
Patient
Appointment
The nurse was great but my wife is still suffering
yet can't SEE a doctor.
— David B
Verified review (1564337)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback. We will share this with our team and make changes where possible.
Overall, how was your experience of our service?
Poor
How satisfied are you that you are treated with dignity and respect by staff?
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Patient
Crookhorn Lane Surgery
My appointment was for a B12 injection. I was seen on time. The staff were very pleasant and the surgery calm, clean and inviting. The availability of hand sanitiser and the way the surgery is laid out was very reassuring especially in the present Covid circumstances. I have no hesitation in attending the surgery and feel safe when attending.
— Anonymous
Verified review (1564336)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
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Which best describes you?
Patient
Staff lovely
Staff lovely, friendly, always helpful.
— Donna W
Verified review (1564305)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Blood pressure, Flu jab
It was a great lovely appointment with the Nurse, she was excellent, very chatty, friendly etc, made things very good.
Not having to deal with the Berlin Wall guards, receptionists, was a blessing in itself.
— Kenneth M
Verified review (1564298)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
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Which best describes you?
Patient
Staff efficient and polite
Appointment made and completed on time, no undue waiting.
Bloods taken without too much trouble. Staff efficient and polite.
— Anonymous
Verified review (1564295)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
