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Crookhorn Surgery

Crookhorn Lane, Purbrook, Waterlooville, Hampshire, PO7 5XP

Excellent rating from 2736 reviews

5 out of 5 stars

+ 78 reviews from Google 2814 total reviews

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Latest Reviews by Working Feedback

All good

4 out of 5 stars
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As expected, on time and friendly.

— Joanne C

Verified review (1561123) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of this GP practice? Good
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the GP Practice involves you in decisions about your treatment? 3 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Nice staff

4 out of 5 stars
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You have a nice staff.

— Alan T

Verified review (1561058) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service? Good

Lovely surgery

5 out of 5 stars
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Very friendly and helpful staff. Very clean and felt safe. A lovely surgery.

— Joyce B

Verified review (1560902) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of this GP practice? Very good
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the GP Practice involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Next of kin

Dressing of ankle

5 out of 5 stars
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It was carried out in a professional manner in a friendly way.

— Tracy W

Verified review (1560770) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of this GP practice? Very good
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the GP Practice involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Great doctor

5 out of 5 stars
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Doctor Mannings is by far the best doctor around. Taking the time to check up on me to see how I’m doing as far as doctors go 10/10.

— Kerrie A Kerrie A works at Shaw’s Cleaning Service limited as Cleaning services

Verified review (1560174) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of this GP practice? Very good
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the GP Practice involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Cervical Screening

3 out of 5 stars
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No issues for this appointment but I do have problems getting my medication, as despite ringing the surgery I was told I still had medications left on my batch, however this was not true. I needed a blood test and a medical review which has now been arranged. This misinformation led to wasted time queuing at the pharmacy and phoning the surgery.

— Susan P

Verified review (1560164) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of this GP practice? Good
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the GP Practice involves you in decisions about your treatment? 1 out of 5 stars
How satisfied are you with the outcome of your treatment? 2 out of 5 stars
Which best describes you? Patient

Crookhorn Lane Surgery

5 out of 5 stars
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Always been helpful.

— Christine J

Verified review (1560009) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service? 5 out of 5 stars

Quick service

5 out of 5 stars
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Well I got there, was called within 2 mins and was in and out within 5 minutes so very quick service.

— George H

Verified review (1560000) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service? 5 out of 5 stars

Surgery need updating to make it disabled friendly

4 out of 5 stars
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I love the Dr's and all of the rest of the staff at the surgery but the surgery itself desperately needs updating. The door ways are so slender that getting my wheelchair into consultation rooms is such a struggle and if I'm in my power wheelchair I can't get into a lot of the rooms, once in the room there is no space to maneuver is so stressful. Please sort it out so that people like myself don't have to feel anxious about setting a GP or a nurse. Thank you.

— Rachel T

Verified review (1559852) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of this GP practice? Very poor
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the GP Practice involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Blood Test

4 out of 5 stars
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I went for a blood test.

— Anonymous

Verified review (1559815) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of this GP practice? Good
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the GP Practice involves you in decisions about your treatment? 3 out of 5 stars
How satisfied are you with the outcome of your treatment? 3 out of 5 stars
Which best describes you? Patient

Quick and helpful

5 out of 5 stars
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I was pleased with the speed of response to my blood tests, Dr Gohil rang me with the results and a clear explanation a few days after my test.

— Beverley H

Verified review (1559726) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of this GP practice? Very good
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the GP Practice involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Excellent Service

5 out of 5 stars
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Booked in 5 mins before appointment, hardly sat down when Nurse called me in and I was out again in 5 mins!

— Sandra D

Verified review (1559506) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of this GP practice? Very good
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the GP Practice involves you in decisions about your treatment? 4 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Visit Appraisal

5 out of 5 stars
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My appointment was carried out with kindness and care. It was as professional as usual and I left feeling reassured.

— Colin H

Verified review (1559379) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of this GP practice? Very good
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the GP Practice involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Excellent surgery if you can book an appointment

5 out of 5 stars
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Great difficulty trying to make an appointment over the phone, I tried for 5 days without success, popped into the surgery to try and make appointment, not possible advised to phone at 10am on Friday this I did “ you are 23rd in the queue please hold you call is important to us “ at 11.30am made contact with call centre handler who dealt with my enquiry efficiently and with kindness and understanding. The surgery is well presented and laid out well to cover the Covid recommendations. Reception staff quietly helpful.

— Sarah C

Verified review (1559308) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of this GP practice? Very good
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the GP Practice involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Blood Test

5 out of 5 stars
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Efficient and on time. Nurse ready to answer questions.

— Paul S

Verified review (1559265) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of this GP practice? Very good
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the GP Practice involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Saw a Real GP

5 out of 5 stars
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Called in by the GP, really nice to face to face time with a Doctor who wasn't trying to rush me out the door. took care and explained thoroughly my situation, could not have asked for a better consultation.

— David N

Verified review (1559254) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of this GP practice? Very good
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the GP Practice involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Well woman clinic

5 out of 5 stars
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Great idea for us women of a certain age. Good to have a medical checkup. Lovely, knowledgeable and informative nurse and being given good sensible advice. Results back within a few days for blood test from doctor giving cholesterol advice.

— Anonymous

Verified review (1558923) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of this GP practice? Very good
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the GP Practice involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Blood test

4 out of 5 stars
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Appt on time, staff very friendly.

— Anonymous

Verified review (1558786) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of this GP practice? Very good
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the GP Practice involves you in decisions about your treatment? 3 out of 5 stars
How satisfied are you with the outcome of your treatment? 4 out of 5 stars
Which best describes you? Patient

Monthly blood test

5 out of 5 stars
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As usual very professional and friendly and usual precautions taken

— Robert K

Verified review (1558782) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of this GP practice? Very good
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the GP Practice involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient

Blood pressure monitoring

5 out of 5 stars
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Very professional on both visits and explained the procedure thoroughly.

— Anonymous

Verified review (1558680) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of this GP practice? Very good
How satisfied are you that you are treated with dignity and respect by staff? 5 out of 5 stars
How satisfied are you that the GP Practice involves you in decisions about your treatment? 5 out of 5 stars
How satisfied are you with the outcome of your treatment? 5 out of 5 stars
Which best describes you? Patient