When I checked in, the message on screen was 0 minutes wait. However, I was kept waiting for 10 minutes whilst 2 practitioners discussed where a partner might be taking one of them in London. they speculated about The Shard etc. another patient had the same appointment time of 10.30am, both of us were becoming more and more agitated as we both needed to return to work. when i was finally called in for my injection, there was no niceties, just checked date of birth and name and stuck the needle in. very unusual for this practice.
— Anonymous
Verified review (1558606)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of this GP practice?
Poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Visit
Friendly.
— Margaret B
Verified review (1558547)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Helpful and quick
Quick response on the phone and pointed out different ways such as online appointments or phone calls from a doctor, which was very helpful.
— Anonymous
Verified review (1558457)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Contact for stress related anxiety
Suffering from severe stress due to a number of family crisis and heavy demanding role at work. Unable to cope with both at same time. Doctor advised me to take 1 week self declared sick then signed me off for further 2 weeks to allow me to prioritise and deal with issues. This has helped a great deal and allowed me to cope with the immediate issues a lot better. I was also advised on increasing the dosage of citalopram to reduce the feeling of anxiety.
— Christopher S
Christopher S works at Barclaycard as Manager
Verified review (1558433)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Professional
Recent Experience
Patients logging in after you being called forward before you
— Anonymous
Verified review (1558350)
Review left 4 years ago
This review was collected via QR code.
Reply from Crookhorn Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of Crookhorn Lane Surgery? (tap on a rating)
Crookhorn Lane Surgery
Always excellent service.
— Janet F
Verified review (1558327)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Good service from Crookhorn surgery..
Always satisfied with service. Once I’ve got through on phone...
— Joyce F
Verified review (1558307)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Doctors surgery
I am disappointed that I can never book an appointment to see a Doctor.
— Anonymous
Verified review (1558262)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of this GP practice?
Poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Excellent support from Dr Mannings
Great support from Dr Mannings to deal with issues caused by my gallstones. Treated me urgently and kept everything moving as fast as possible. Very personal approach and kept in frequent contact to discuss with me.
— Derek B
Verified review (1558012)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Diabetes test
I had my diabetes test last Thursday and everything was fine thank you
— Penelope C
Verified review (1557855)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Nurse very good. Practice/very poor
When I need to see a doctor I expect to see a doctor. I have a named doctor that I haven't seen in two and a half years, I have a condition which requires special treatment. My doctor is the clinical lead for respiratory diseases for the south of England, but I never get to see him.
Far too many barriers put in way to stop us seeing our doctor.
Technology does not help this situation.
— Anonymous
Verified review (1557838)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of this GP practice?
Very poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Appointment
I was contacted the next day. The tests were booked with no problems.
— Gordon V
Verified review (1557796)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Was this treatment paid for privately?
no
Friendly and efficient
Wish all surgeries under the Portsdown group practice were as friendly and efficient.
— Anonymous
Verified review (1557780)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Prompt
Despite finding the whole online booking system and difficulty actually speaking to a member of staff, when I attended my appointment the process was prompt and the nurse was very friendly and informative.
Taking of my blood painless and not at all stressful.
— Jacqueline A
Verified review (1557682)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of this GP practice?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Waiting times
The experience of this practice has always been good but in recent times contacting the surgery and trying to get appointments has been difficult.
I do realise that these are trying times and staff are always try to help but the situation is getting a lot worse
— Anonymous
Verified review (1557462)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of this GP practice?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Appointment
Very pleasant staff at Crochorn surgery and happy to help.
— Brian W
Verified review (1557347)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Great experience
Very good experience at my nurse appointment.
— Lyndsay M
Verified review (1557279)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Very helpful
Up until recently service was very poor but recently has improved somewhat.
— Sandra K
Verified review (1557243)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Great service from the nurse!
The nurse was very polite and talked through the procedure that I was there for.
She also was very helpful with a couple of issues that I had. I had written a letter to the Dr but I was told by the receptionist that I was not allowed to hand a letter into the Dr. If I had posted it I assume they would have had to accept it?
I spoke to the nurse and the nurse kindly sorted out the issues. She was thoughtful enough to phone me the next day to inform me what she had been able to do.
I understand that Covid has and is still making it difficult for patients and Drs but I feel some of the receptionists could be a little more helpful.
I was told by one receptionist on a previous occasion that I knew what I could do if I didn’t like their service!
It’s such a shame that a couple of receptionists have let the surgery down. I have been extremely happy with the surgery and other staff that I have seen or spoken to.
— Anonymous
Verified review (1556852)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of this GP practice?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Phone cosultation
Finding ways to improve and change my diet and life style as type 2 diabetes could become an issue at a future date ........information given by practice nurse was extremely helpful.
— Anonymous
Verified review (1556802)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
