Crookhorn Surgery is excellent. All staff and doctors ate so helpful. I always feel reassured when dealing with them and especially my own G.P Dr Manning.
— Johann R
Verified review (1554666)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of this GP practice?
Very good
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Patient
Pleasant and helpful
The staff were pleasant and helpful.
— Paul W
Verified review (1554613)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Good
How satisfied are you that you are treated with dignity and respect by staff?
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Patient
Review from Google
I would recommend not being put off by stroppy reviews. People are quick to complain but not so quick to report on the good side. Yes you wait on phone hold for a while, but that is the NHS in general, you will never struggle to get an appointment here. All of my eConsults have been responded to thoroughly. The staff on reception are helpful. I don't have anything bad to say.
— Amy Bebbington
T356787
Review left 4 years ago
This review complies with Google's policies.
In and out in no time
I was unable to access the pod so was given an appointment for a blood pressure reading the next day.
The experience was fine. I was in and out in no time.
— Anonymous
Verified review (1554330)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of this GP practice?
Good
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Patient
Blood test, blood pressure and ECG.
Very efficient and very pleasant nurse. Made me feel at ease.
— Sean T
Verified review (1553883)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
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Patient
Welcoming and helpful
Very warm welcoming and helpful staff.
— Shaun J
Verified review (1553877)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Was this treatment paid for privately?
no
Crookhorn Lane Surgery
Very helpful.
— Christine J
Verified review (1553818)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Was this treatment paid for privately?
no
Excellent service
Everything was very smooth. Only difficulty is actually getting through on the phones. Website isn’t clear who to booked Vitamin B12 with. If you made it clearer then it’d be easier to book appointments on line.
— Anonymous
Verified review (1553777)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
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Which best describes you?
Patient
Carefully worded questions
These questions only refer to the experience when you finally get through to see someone. The growth and combining of surgeries has seen Crookhorn move from a busy efficient one with Doctors working there. To a busy restricted one working with it's hands tied with administrative duties segregated and elsewhere to Doctor's ducking and diving all over. Never been so bad and that included pre Covid.
— Anonymous
Verified review (1553731)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of this GP practice?
Neither good nor poor
How satisfied are you that you are treated with dignity and respect by staff?
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Patient
Annoying feedback request
The surgery is fine but the constant need for a review is annoying to say the least. I have had about four final requests for a review. I shouldn't need to leave a review for a doctor's surgery.
— Stephen C
Verified review (1553716)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of this GP practice?
Good
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Patient
AS ALWAYS BRILLANT
The surgery staff are always helpfull and friendly as are the medical staff.
— Anonymous
Verified review (1553538)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
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Patient
Friendly and efficient
Whilst it is tricky to get through on the phone lines the staff are excellent once you get there. Informative and friendly really helped me feel at ease and welcome at the practice
— Nicola B
Verified review (1553424)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of this GP practice?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Blood Test
The young nurse, Katie? I think, was very caring, helpful and genuinely cared about the people she deals with. I was very impressed with her. She also helped SO SO MUCH with my granddaughter, whom had had a "black out " coming home from work, and woke up on the grass... she is very very caring and an asset to the practice. The Crookhorn Practice receptionists are also brilliant, 99.9% are very very helpful and understanding. Over all the real problem is.. .. with the Drs.. you can NEVER GET TO SPEAK TO ONE , LET A LONE SEE, YES SEE ONE. Not heard of.... Paramedics Nurses, but never a Dr.
— Denise S
Verified review (1552979)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback. All patients are triaged, this allows us to determine which clinician is appropriate, however a GP is available at all sites everyday to support the whole clinical team to intervene/assist where required.
Overall, how was your experience of this GP practice?
Poor
How satisfied are you that you are treated with dignity and respect by staff?
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Patient
Booster jabs
Turned up for appointment ten minutes before and was done and dusted within a quarter of an hour, thanks.
— Darren C
Verified review (1552970)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
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How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Annual male check up review
I have had 3 annual medical check ups over approximately 8 years.
The first was with a GP at the surgery, the 2nd with a locum, the third with a nurse.
Each of these check ups have become much less in time, much less in detail and much less in medical experience. The last check up recorded my weight, my BP and took bloods. I was asked about my mood state in reference to my bi-polar but the nurse knew nothing of my history. She also knew very little about pernicious anaemia and nothing of the fact that I had been in hospital in 2020 with sepsis.
Over the last month or so I have been receiving texts from the surgery (twice a week) to make an appointment for a shingles shot. I have declined this because I have never had chickenpox. I requested the nurse to stop these texts which she agreed to do but have received two such texts since the check up.
— Barry S
Verified review (1552963)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback. Annual check-up criteria can change, but should still be thorough and you should leave confident that your questions have been answered. We will share your experience with the team and make changes where possible. If you do have any concerns regarding your health please do contact the Practice for an appointment.
Overall, how was your experience of this GP practice?
Neither good nor poor
How satisfied are you that you are treated with dignity and respect by staff?
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How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Once you get through and get an appointment all is good
It is practically impossible to get an appointment through the main phone line. If you need an appointment you basically have to book the whole morning off and call continuously (and be ready to be cut off) for hours in hope that you get lucky and get out though.
— Anonymous
Verified review (1552959)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback. We are ware that sometimes it takes a while to get through to make an appointment, however we took the decision after listening to our patients, to reduce the number of lines available, so that patients did not hold on the line for too long, leading to high phone bills. Please do keep trying to call until you can connect to a line, as the calls are answered and dealt with quickly.
Overall, how was your experience of this GP practice?
Neither good nor poor
How satisfied are you that you are treated with dignity and respect by staff?
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Which best describes you?
Patient
Appointment
No comments, all good.
— Anonymous
Verified review (1552945)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Was this treatment paid for privately?
no
Supportive and understanding
Very helpful towards queries, supportive and understanding.
— Michelle C
Verified review (1552921)
Review left 4 years ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Was this treatment paid for privately?
no
More than happy
Was more than happy as first time visit at this surgery, quick and nurse was so nice, she put me at ease and I think she is amazing at her job. Would have this as main surgery from now on.
— Anonymous
Verified review (1552733)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
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Which best describes you?
Patient
Help At Last.
I would just like to say how thankful we are to Vicky Willcox and Nurse Practitioner Todd, for listening and helping and getting my Husband`s blood pressure down. We had been trying for at least 4 weeks to see a doctor or even talk to one. My Husband could not start his New cancer drug without lowering his Blood pressure, the tablet he was on did not agree with him so Todd put him on a stronger dose of Furosemide, within 2 days it was going down. We can`t thank them enough. The girls at reception are great and do what they can with their hands tied behind their backs. We have been with this surgery since 1982, and I know we have had a Lockdown, but people just now and again need to see a Doctor to be reassured. It`s a great Practice we would just like to see a doctor now and again, Thank you.
— John R
Verified review (1552643)
Review left 4 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
