Crookhorn Surgery

ECG and Blood Test

In order to have an ECG and blood test as quickly as possible I opted to travel out of Southsea and go to Crookhorn Lane Surgery. The staff were polite, thorough and very professional and the service was well worth the travel involved.

— Brian R

Verified review (1552511) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Excellent again.

Always spot on in treatment and care.

— Anonymous

Verified review (1552493) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Always excellent

During the massive disruption of covid, Crookhorn has gone above and beyond to be as useful and accessible as possible. Portsdown group should be proud.

— Anonymous

Verified review (1552354) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Blood test

Staff very pleasant, task carried out very well without fuss and felt at ease whilst being done.

— Anonymous

Verified review (1552135) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of this GP practice? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Just a number in the system - lack of care.

I know covid has made things difficult for us all. But entering the surgery, you feel like you are a carrier of germs with all the barriers, chairs are place so far apart and you check yourself in. I sat for 10 minutes in the wrong place and then late for my appointment, because there is no one at hand. We may as well just have robots at reception. The nurse however was very empathetic, so thank you.

— Anonymous

Verified review (1552089) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback. The changes in place are for patient and staff safety, however there should always staff available to assist and ensure you are in the correct place for your appointment. We will share your experience with the team.

Overall, how was your experience of this GP practice? Poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

E-Consultation method of contact

I have not had a very positive experience of the E Consultation. From my original enquiry it took 3 weeks and two further on line requests before I was contacted by a doctor. In frustration, I tried to get a person to person appointment but was blocked from doing so being told there were no routine appointments and my ailment wasn’t an emergency! Disappointing service.

— Gwen R

Verified review (1552055) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback. We have seen a large increase in eConsultations, that we were unable to prepare for, we are in the process of making some significant changes and this service should very soon see improvement.

Overall, how was your experience of this GP practice? Poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Really pleasant receptionist

Really pleasant receptionist and well organized.

— Colin C

Verified review (1552010) Review left 4 years ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service?

Was this treatment paid for privately? no

Econsult

The econsult is very good but I would rather see a dr face to face.

— Valerie S

Verified review (1551953) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of this GP practice? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Blood Test

Blood Test for monitoring of medication.

— Anonymous

Verified review (1551919) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Blood test

Easy and efficient

— Anonymous

Verified review (1551675) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Customer Service

Very Poor ladies at desk very good but they can only do so much the service is just bad.

— Virginia B

Verified review (1551589) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback. We will share this with our team and make changes where we can.

Overall, how was your experience of this GP practice? Very poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Healthcheck

Very informative and thorough Healthcheck.

— Rebecca H

Verified review (1551570) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Accessibility!

Blood test at Crookhorn surgery very efficient and painless. My main concern is the major problems over access to appointments via telephone line and particularly access to urgent medicines. ie. blood thinners as prescribed by QA. Cosham(?) not my Crookhorn surgery had no knowledge of this although yet again sent down there. Overall communication not good although I appreciate doctors are very busy.

— Sheila H

Verified review (1551397) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback. Medication changes sent via Secondary Care can sometimes take a while to be received and scanned onto your record for us to action, this is dependent on the method they are sent and the volume of requests received. We are sorry if this has led to a delay in you receiving your medication.

Overall, how was your experience of this GP practice? Don't know

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Great service

Great service.

— Anonymous

Verified review (1551204) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Excellent care as always

Even in these difficult times care and respect are present throughout the visit. Staff are both professional and friendly making my visit very stress free. Thank you.

— Carol P

Verified review (1551162) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Good practice group throughout

The nurse I spoke to on the phone was understanding of the issues I'm having with my chest and my breathing and the nurse I saw on the same day was also very understanding about the long-term effects of covid I'm suffering from.

— Derek C

Verified review (1551149) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Pneumonia injection

Offered a pneumonia vaccination when visiting the surgery in the morning.
Back lunchtime the same day to have the injection.
Doesn’t get more efficient than that !

— Elizabeth H

Verified review (1551119) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Vaccination

The doctor was very informative on why I needed the vaccination.

— Anonymous

Verified review (1551091) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Injection and e-consult

Having tetanus and mri injections very effeciant but still waiting for outcome of e_consult form completed on 22nd june.

— Brenda B

Verified review (1551072) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback and positive comments about your recent immunisations.

eConsults are currently behind whilst we implement a new system that should realise efficiencies; however you should have received a text message to advise you of this, and we will keep you updated. If you haven't you can provide the reference number to your surrey team and they can update you. We apologise for any inconvenience caused.

Overall, how was your experience of this GP practice? Neither good nor poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Excellent Phone Consultation

The doctor that called me was very kind. Broke down my blood test results and enabled me to understand. I was then put on medication that was awaiting me at my pharmacy in the hour. Put me at ease very much.

— Anonymous

Verified review (1551048) Review left 4 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient