Crookhorn Surgery

It took ages for me to get an appointment and be seen on this occasion. Many failed attempts at either getting through, or obtaining an appointment, use of the eConsult form in the end, created a lot of frustration. Patients using the eConsult need to be given more honest detail about timescales. I was initially given, by text, a two day wait time with an actual date and time I would be contacted by. When no call was received, I had the exasperation of trying to get through to speak to someone which took a few attempts. Only then was I told that text message 'is a standard text, that cannot be changed' and that the wait time was up to a week!!! I do not feel this if fair to patients that they are not made aware, especially when you are expecting a call within two days and literally keep your phone on and nearby at all times, so you dare not miss the call! I was finally seen today, which I am grateful for, but I do not feel the current system for patients works at all well and especially not the eConsult form! So sadly, on this occasion, I was not happy with the level of patient service I received.

I was booked in for a smear, she was very professional and made me feel at ease, it's so important to keep up to date with your smears.

Clinician was professional. Very efficient and approachable.

The service was efficient and friendly.

Blood test requested but no information given as to why extra blood test needed.

Need to have more deaf awareness, I lip read, so need face to face consult s as telephone consults are useless to me.

Very nice polite nurse. Two weeks late with injection due to error by QA, not practices fault.

Very kind and patient even though I am deaf.

The staff were friendly. And the process was easy and fast.

The nurse was friendly, positive and very professional throughout. She made the visit very pleasant.

I can’t remember what I came for may have been blood sample.

I was seen at my appointment time and the nurse was professional and instilled confidence.

Lisa was very professional and put me at ease.

Arrived a few mins early, signed in on Computer, sat down and was called by the nurse for by B12 injection within a minute!! Got back home before my appointment time!!

Every single member of the team at Crookhorn give great service. In difficult times my experience has been fantastic every time I have need help. Maybe not the same as pre covid but actually the current service suits me much better. Instant help on the phone and a doctor as soon as you really need one. Seeing a doctor is not always the best possible solution the nurses are great as are all reception staff.

I have been pleased to receive phone calls in recent months from the asthma nurse after my asthma went out of control in February. As a result I am now on new medication which appears to control my asthma and have had a chest x-ray and call from the asthma nurse subsequently.

Spent all day of and on during day to GP surgery without luck. Eventually told no appointments told go to St .Marys day centre, difficult getting a lift.

J has a learning disability, the nurse did not understand that she did not understand that she need to keep still for the blood pressure machine to work and when I suggested she use the manual one she could not hear the result so I think she guessed.

Efficient service but I don't feel I have been advised well as to how to deal with my blood tests. I've had to Google it myself rather than a doctor advise me on how to manage my elevated results.

Very efficient, friendly, very confidence building.