Crookhorn Surgery

Call back for second check

Concerns raised by the triage nurse over high blood pressure needed to be monitored, glad to say all was better but impressed during these challenging times that I am being tracked at all stages of ongoing treatment. Thank you.

— Carol P

Verified review (1544165) Review left 5 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

An untimely visit ends well at Crookhorn Surgery

My appointment with GP Al-Asifa Mehdi was scheduled for 10.45 At Crookhorn Surgery, but I thought it was at Kingston Crescent in Portsmouth.
I was informed of my error and made off to Crookhorn hoping I would arrive in reasonable time, but not having the postcode with me I missed the venue and was further late. Dr Mehdi rang me and gave me directions and so I arrived very late but she still saw me in her surgery and carried out the arranged inspection.
Dr Mehdi put me at ease, asked if I wished a third person present which I declined and was professional without fuss.
Dr Mehdi took time to question me on the situation I had contacted about and I felt relieved by her responses to my concerns.
I cannot speak too highly of her and am so pleased to have been treated by her as a GP.
My concern currently is that a prescription alteration she made which should have started on the 12 May has still not been dispensed from the pharmacy.

— William S William S works at Grace Baptist Church Portsmouth as Retired

Verified review (1544108) Review left 5 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

I'm always well looked after

I always get excellent service from everyone from the cheerful receptionists to the professional nurses. My diabetic treatment is excellent as is my diabetic nurse Nicola. I'm well satisfied with the care and treatment I get.

— David F

Verified review (1544036) Review left 5 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Crookhorn Lane Surgery

Good experience.

— Janet S

Verified review (1544034) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service?

Was this treatment paid for privately? no

Blood test

Quick and simple.

— William M

Verified review (1544028) Review left 5 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Nurse appt.

First time I have attended Crookhorn surgery, had to see the nurse and am pleased to say appt was very quick, the only problem I encountered was that I wasn't told to wait in the nurse's area and sat in the main reception before realising I had to go down the corridor for the nurse

— Anonymous

Verified review (1544024) Review left 5 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of this GP practice? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Friendly staff

The staff at Crookhorn surgery are friendly and polite and helpful not like Kingston crescent where they are rude and unhelpful and don’t care.

— Anonymous

Verified review (1544013) Review left 5 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Crookhorn Lane Surgery

Had blood test and blood pressure taken.

— Anonymous

Verified review (1544012) Review left 5 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Feedback

I've only recently moved to the Portsdown Group and in the short time I found the Crookhorn Surgery better than the Kingston Crescent one.

— Carol B

Verified review (1544010) Review left 5 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Recent experience

Very happy with making the appointment and efficiency of the doctor although he was running 35 minutes late.

— Arlene D

Verified review (1543994) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service?

Was this treatment paid for privately? no

Crookhorn Lane Surgery

Very helpful service.

— Anonymous

Verified review (1543915) Review left 5 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

I had a blood test

As in my text message the appointment required no waiting as the blood was taken in a professional manner.

— Stephen W

Verified review (1543894) Review left 5 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Econsult

Filled in an econsult form on 26th April, did not get a call from a Doctor until 6th May. I feel this is wholly inappropriate.

— Anonymous

Verified review (1542669) Review left 5 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback. All eConsults are responded to within 48 hours of receipt, usually by text even if it is to advise that we will contact you within a further 48 hours due to the numbers that have been received.

Overall, how was your experience of this GP practice? Very poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Great surgery

Great surgery, lovely staff, always helpful.

— Wendy L

Verified review (1542660) Review left 5 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Blood test

Good attention.

— Patricia B

Verified review (1542658) Review left 5 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Very Professional

I was very happy with Erin Lawrence, very satisfied, I always ask for her.

— Albert F

Verified review (1542644) Review left 5 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment cancelled

The appointment I made was cancelled by the surgery. Apparently it was for a child vaccination clinic, this was not stated on the online booking form

— Sarah B

Verified review (1542640) Review left 5 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback. All appointments that are bookable on-line do advise the clinic type, to enable the correct booking, we are sorry if it was not clear when you booked, but we will cancel if the appointment is not appropriate.

Overall, how was your experience of this GP practice? Neither good nor poor

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Friendly and professional

I had a lovely nurse practioner who made me feel welcomed and at ease

— Anonymous

Verified review (1542606) Review left 5 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Kind and very friendly

Kind and very friendly service. Thank you.

— Vivienne D

Verified review (1542602) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service?

Was this treatment paid for privately? no

Crookhorn Lane Surgery

It's very good.

— Paul R

Verified review (1542593) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service?

Was this treatment paid for privately? no