Sat down, waited to be called and was then dealt with in a very professional manner.
— Richard L
Verified review (1541900)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Recent experience
Could not log on at the automatic system so had to wait for the receptionist. All the other services were brilliant.
— Angela A
Verified review (1541880)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Was this treatment paid for privately?
no
All staff were lovely
On visit to surgery with an appointment with practitioner, I was seen by Dr.Gohil, who was so kind and professional. All staff were lovely.
— Tina R
Verified review (1541878)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Absolutely fantastic
I came to Crookhorn Surgery for a blood test, like most people I don't like having needles put into me.
A nurse called Vicky did the Blood test, I didn't even feel the needle go in.
Fantastic at her job.
— Del A
Verified review (1541800)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Recent experience
Went for Smear, nurse made me feel so comfortable, on time, friendly.
— Tracey S
Verified review (1541767)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Was this treatment paid for privately?
no
Appointment
Once you are at a surgery staff/nurse/ doctors are very friendly; however getting the appointment/ call back /getting a call answered , is some what a challenge!
— Philip S
Verified review (1541740)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of our service?
Was this treatment paid for privately?
no
Appointment
Very good. Appointment was on time. Nurse professional and lovely as always! And the best thing is that I can now book my next appointment ahead!!
— Claire J
Verified review (1541739)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Was this treatment paid for privately?
no
Health Review
I had my health review with a lovely healthcare worker, she was friendly and made me feel at ease. When she took my bloods I didn’t even feel it. It was an all round pleasant experience.
— April W
April W works at College as Administrator
Verified review (1541643)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Practice nurse
Lovely nurse, informative and patience.
— Anonymous
Verified review (1541618)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Good service but only once I could gain access!
I found it very difficult to gain access to my GP. Either I'd phone outside the narrowly defined permitted hours, or the line was busy and the system would tell me to call back later and then just hang up on me, or there were no appointments available that day (and it's not allowed to book for any other day), and there were no appointments available to book online. After about 2 weeks of messing around like this, a member of staff finally pointed me towards an e-Consult. Once I knew the magic words, I successfully opened an e-Consult, and everything went well from that point onwards. The e-Consult process was more efficient for me (and I suspect for the GP too) than a conventional face to face appointment, and I would use this service again. The only downside of the e-Consult is that I feel slightly uneasy that the GP has never actually seen my problem (although it has been confirmed through testing).
— Stephen H
Verified review (1541576)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of this GP practice?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Speedy response to my health issue
Called back in short space of time. Doctor advised not to have 2nd Covid vaccine owing to previous adverse reaction. Added that first jab had given me a reasonable degree of protection. Only issue is that I remain unsure how protected I will be in long term.
— Margaret C
Verified review (1540962)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback. We cannot give a specific response to your query, as the advice and information is constantly changing.
Overall, how was your experience of this GP practice?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Felt safe
The experience was fine, felt safe.
— Alan M
Verified review (1540662)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Was this treatment paid for privately?
no
Recent experience
I found them all pleasantly happy.
— Margaret B
Margaret B works at Na as Retired
Verified review (1540553)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Excellent service and lovely staff
This isn't my usual surgery so I had never been before and I was very pleasantly surprised by the excellent and well thought out adaptions they have made for Covid. The staff were friendly and I didn't have to wait for my appointment.
— Anonymous
Verified review (1540537)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Covid compliant
Covid compliant, short waiting times, Nurse who took my blood test was quick and efficient, and really friendly.
— Anonymous
Verified review (1540332)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Was this treatment paid for privately?
no
Just a blood test
Usual good service
— Janet F
Verified review (1540199)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Quality Service
Always excellent service from everyone, all personnel very helpful and concerned about safety.
— David S
Verified review (1540162)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Nurse appointment.
I recently had an appointment to have a blood test. I saw a very nice young Nurse, I have never seen her before, she was very friendly and put me at ease. It didn't take very long and didn't hurt. I was told that if I didn't hear anything then its probably good news. So I am pleased that so far I haven't heard anything.
— Anonymous
Verified review (1539845)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Blood test reults
Contact by doctor to personally give and discuss results was very much appreciated.
— Michael L
Verified review (1539800)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Crookhorn Lane Surgery
Very polite and professional.
— Richard W
Verified review (1539633)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
