Once you have an appointment its plain sailing from entry to treatment. A totally pleasurable experiance.
— Wayne C
Verified review (1539597)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
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Which best describes you?
Patient
Throat infection
After my initial phone call with the clinical assistant made an appointment to see if my throat was an infection or something else.
My doctor came in and confirmed that I had a throat infection and prescribed a course of tablets to clear my throat infection.
I was very pleased with care I received.
— Rozalyn S
Verified review (1539578)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Wonderful Staff
Absolutely love going here. Staff are extremely friendly and helpful, always got time to explain everything.
Thank you so much.
— Marian F
Verified review (1539569)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Very Good
Excellent advice
— Anonymous
Verified review (1539560)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Crookhorn Lane Surgery
I had a very good experience when I had appointment with Crookhorn Lane Surgery. I was attended on time and they dealt me very nicely.
— Anonymous
Verified review (1539554)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Was this treatment paid for privately?
no
Great to be seen but odd that I have to travel off the island for app
It's great to be able to get a face to face appointment during a lockdown but very disappointing that I have to drive off the island to do so and that I now have been unable to be seen in the practice I am registered to for 3 years
— Christopher H
Verified review (1538024)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback. To ensure that we provide continuity of care and to maximise our limited resources, patients are offered appointments that are available at all of our sites. The decision is with you as a patient,as to whether you will travel to gain an appointment, or wait for one to be available at your preferred site.
Overall, how was your experience of this GP practice?
Neither good nor poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Blood test
Nurse was polite and friendly
— Anonymous
Verified review (1537962)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Trying to make an appointment
Trying to make appointment is a nightmare so now I go to surgery to do so. Staff always helpful, doctors and nurses also good. Trying to get through to the call centre is frustrating, expensive and stressful.
— Anonymous
Verified review (1537849)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback. We are sorry that you are struggling to get through via telephone, the next most appropriate way of contacting, is via our website through our eConsult facility, we follow these up usually within 48 hours.
Overall, how was your experience of this GP practice?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Bloods
Blood test required for diabetes straight in and out no fuss.
— Anonymous
Verified review (1537814)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Well organised and lovely staff
Couldn’t have asked or a better experience. Clear and concise instructions re: signing in for appointments on the screen and COVID regulations. Every staff member I spoke to were friendly and helpful, my nurse who saw me was incredibly lovely, cheerful and made me feel very comfortable during my routine appointment
— Melissa L
Verified review (1537772)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Efficient
Very friendly, efficient nurse, no waiting about, bloods taken on 1st attempt, not easy with my veins.
— Anonymous
Verified review (1537718)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Blood tests
Blood tests taken, was told someone would ring within 5 working days with results, if I heard nothing all would have been good. Have heard nothing but have looked online and see one was not quite right and retest suggested.
— Carolyn B
Verified review (1537534)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback. We do only contact patients with results that require further action, normally this is within 5 days, if this has not been the case, please accept our apologies, however I am pleased that you have used your on-line access and are aware that a follow-up is required and this should be arranged at your earliest convenience.
Overall, how was your experience of this GP practice?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
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Which best describes you?
Patient
Always there for me
My surgery is second to none. During this pandemic they have worked tirelessly. Even under these stressful times they still make sure that the care they give their patients is first class. Having gone through a bereavement my health suffered but my GP was just a phone call away. The care I received was excellent Thank you.
— Susan D
Susan D works at Nhs as Medical secretary
Verified review (1537513)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Blood tests
Very good service, extremely quick and efficient.
— Ramon G
Verified review (1537349)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Next of kin
Excellent
Friendly and efficient, great parking. Nurse Erin who carried out my procedure was excellent.
— Deborah J
Verified review (1537330)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Monthly Blood Test
As usual very professional with a personal touch
— Robert K
Robert K works at N/a as Retired
Verified review (1537271)
Review left 5 years ago
This review was collected via online systems.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Nhs health check
Good friendly efficient experience at surgery. However computer record on file did not reflect the answers I gave to verbal questionnaire at the time.
— Anonymous
Verified review (1537255)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of this GP practice?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Thorough professionalism
My appointment was dealt with slightly earlier (which was great), efficiently and charmingly. Thank you.
— John B
Verified review (1537253)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Cervical Screening
I had a lovely positive experience at Crookhorn Surgery. I had not visited this surgery before. I was impressed with the friendliness of the staff and how quickly I was put at ease. Thank you very much.
— Anonymous
Verified review (1537248)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Excellent service
Excellent service, very friendly.
— Anonymous
Verified review (1537247)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
