I had to attend the surgery as I was unable to get through on the phone. I’d had an urgent endoscopy and required medication. I provided the receptionist with the paperwork. The surgery was not aware of this information. The receptionist went to ask one Dr ( I did not get their name) he suggested I call 111 - this seemed a strange suggestion given the circumstances and given the pain I was in not welcome. However the receptionist waited to ask another Dr who agreed to provide a prescription and came and spoke to me about the endoscopy partial result. I was very impressed the receptionist who took time and was caring enough to ensure I received the medication, even the Dr said the condition I have is extremely painful. Thanks to the afternoon receptionist and the Dr. Perhaps advice that patients are not referred to call another place when they are undergoing tests for a potentially serious health matter.
— Anonymous
Verified review (1537245)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Good
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Patient
Blood test appointment
Blood test appointment completed on time
— William W
William W works at Not applicable as Retired
Verified review (1537239)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of this GP practice?
Very good
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Patient
Quick and very well organized. Friendly staff!
I didn't have to wait!
— Cristian T
Verified review (1537219)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
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Patient
Appointment
Nurse was quick to react to a problem that was made when making my appointment. I was booking in for a B12 injection instead of my depo. Nurse was quickly able to note the problem and sort out the injection I needed. Happy staff.
— Emma S
Verified review (1537198)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of our service?
Was this treatment paid for privately?
no
Quick attention and action
I used e consult call came through from the doctor. Blood test next day and physio booked on the spot. Given the pandemic situation this was more than I expected. Thank you!
— Anonymous
Verified review (1537129)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Good
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Patient
Blood pressure monitoring and blood tests
Crookhorn Surgery staff are very friendly and helpful and when I have contacted them I have never been refused either to speak to a doctor or arrange to see a nurse so most reassuring.
— Anonymous
Verified review (1536814)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of this GP practice?
Very good
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Patient
The service was really good
The service was really good, health and safety with the new distance rules are great.
— Gizela D
Verified review (1536635)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Was this treatment paid for privately?
no
Visit for bloodtest and sample
Even with the current restrictions, the Staff at Crookhorn were very pleasant and helpful.
— Deborah P
Verified review (1536621)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
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Patient
Very Efficient
I arrived 10 mins before my appointment time, was asked all relevant questions at the door, hand sanitisers ready, logged in at the screen, just sat down, and was called through for my B12 injection! Very friendly nurse and after treatment I walked out, arrived back home before my appointment time!
— Sandra D
Verified review (1536544)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
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Patient
Appointment
Previously explained- surgery need more people answering phones when we are trying to make appointment, patients in long queue or cut of. Especially at this time when we are asked not to go to surgery unnecessarily to make appointments.
— Hilary S
Verified review (1536498)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback, we are constantly looking at ways of improving access to our patients, at a challenging time for the NHS in general and for Primary Care in particular. Our call queues have a maximum capacity to ensure that the callers do not have to hold to long periods.
Overall, how was your experience of our service?
Was this treatment paid for privately?
no
Everyone is so helpful and kind
Everyone is so helpful and kind and has so much patience.
— Anonymous
Verified review (1536490)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Was this treatment paid for privately?
no
Excellent Service
Excellent service, very well organised, hardly any waiting time, very professional.
— Lisa S
Verified review (1536482)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Was this treatment paid for privately?
no
Fast and caring response
Excellent service. Fast and caring response.
— Vivienne D
Verified review (1536478)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Was this treatment paid for privately?
no
Blood test
When I arrived, I was welcomed at the door, temp was taken, by a friendly member of staff. I did not have to wait long.
— Anonymous
Verified review (1536236)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Good
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Patient
Smear
Thank you to Amy Rowsell.
She made my smear test experience bearable as I had many traumatic experiences previously. She explained everything well and that’s why I give 5 stars.
— Anonymous
Verified review (1536234)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
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Patient
Caring Surgery
Very prompt in dealing with my problem.
— Jeannette K
Verified review (1535893)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
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Patient
Brilliant
Absolutely love this surgery as the staff work hard and so helpful. I’m always happy to go there.
Thank you.
— Marian F
Verified review (1535611)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
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Patient
Fantastic service
Always feel safe and all the staff so lovely cannot fault them, 100per cent feel safe and looked after, always treated with respect, no improvement needed just a big pay rise, this last year has been really difficult but they always give a fantastic service.
— Rosemarie R
Verified review (1535511)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of our service?
Was this treatment paid for privately?
no
Cervical screening
I was seen by a nurse who was particularly helpful and kind.
— Susan H
Verified review (1535506)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Quality service.
Excellent service from everyone who you come in contact with.
— David S
Verified review (1535441)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
