Crookhorn Surgery

Excellent experience

It was an excellent experience.

— Ayemienolope T

Verified review (1534794) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service?

Was this treatment paid for privately? no

Absolutely brilliant

Service was absolutely brilliant.

— Anonymous

Verified review (1534790) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of our service?

Was this treatment paid for privately? no

Crookhorn Lane Surgery

Doctor phoned with dlood results with out having to book telephone to mke a telephone appointment

— Janet F

Verified review (1534771) Review left 5 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of this GP practice? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Prompt and efficient

Seen by diabetic nurse. All Covid precautions observed. Informative and constructive appointment.

— Anonymous

Verified review (1534769) Review left 5 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Leg dressing

Polite nursing staff, always to time.

— Philip C

Verified review (1534759) Review left 5 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Bloods

The nurses, HCSW and all other support staff now seem to run the surgeries. I dont know where the GPS are but well done to everyone else.

— Anonymous

Verified review (1534741) Review left 5 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of this GP practice? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Reviews and tests

After having a review of my medication via phone call, I was asked to come for a blood test. I managed to get an appointment within days. That was done efficiently and by a cheerful nurse. Within 24 hours I had a call from Dr Manning, who immediately put me at ease, he just wanted to increase my tablet. I am very satisfied with the efficiency of this experience.

— Sandra C

Verified review (1534481) Review left 5 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback, we are delighted that you are happy with the service you have received from Portsdown Group Practice.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Appointment

11I had a query and requested to speak to a dr and just got a text referring me to info I could have found myself , really anxious and so bad for my mentalI had a query and requested to speak to a dr and just got a text referring me to info I could have found myself , really anxious and so bad for my mentalI had a query and requested to speak to a dr and just got a text referring me to info I could have found myself , really anxious and so bad for my mental

— Lorraine B

Verified review (1534154) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for your feedback. We follow the strict Government guidelines in regards to shielding and that is why the link was text to you to refer to.

Overall, how was your experience of our service?

Was this treatment paid for privately? no

Nurse appointment

I've been going to Crookhorn for nurse-attention for a good few weeks. Everyone has been top-notch. Helpful, friendly and approachable as well as highly efficient.

— Martyn D

Verified review (1533989) Review left 5 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Blood test

Although I was a little late due to exceptional family issues I was still able to get my blood test.

I did try to phone the surgery to let them know I would be late but every time I rang it was busy and I should try again.

— William M

Verified review (1533981) Review left 5 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Crookhorn Lane Surgery

Very good thanks.

— Richard F

Verified review (1533967) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of our service?

Was this treatment paid for privately? no

Postnatal review

Postnatal review for my and my baby and babys vaccination. The nurse was very thorough and gentle with my baby, also asked about how I was and answered all my questions.

— Anonymous

Verified review (1533933) Review left 5 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of this GP practice? Good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

First class

I visited Crookhorn Surgery on two consecutive days for blood tests and the service as usual was first class. The staff are always helpful and pleasant, the nurse was excellent as indeed they always are.This surgery and practice are tiptop!

— James N

Verified review (1533211) Review left 5 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Excellent service

Very friendly staff

— Anonymous

Verified review (1533071) Review left 5 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Phone Consultation.

My husband had a phone consultation with Dr Mannings and he asked if the Doctor was happy to speak to me as well. Kindly he was and was able to give me some advice regarding my problem. I was asked to do a urine sample and go to the surgery and it was all ready for me. Then a prescription was sent to my Pharmacy all by the afternoon. Very efficient.

— Janice D

Verified review (1533064) Review left 5 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

True professionals

I received an efficient, courteous and quick service from NHS professionals. What more could one ask?

— Stuart A

Verified review (1533052) Review left 5 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Always seen on time

Always seen on time and the staff very efficient and helpful.

— Geraldine S

Verified review (1533037) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.

On a scale of 1 to 5, how would you rate Crookhorn Lane Surgery overall?

Was this treatment paid for privately? no

Nuses appointment

The nurse was very informative and very professional. Thank you.

— Anonymous

Verified review (1533033) Review left 5 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Well run practice

I felt very safe regarding the covid precautions. They arrange the appointments so that there are very few people in the waiting room. Appears that the practice runs like clockwork. Well done.

— Anonymous

Verified review (1533027) Review left 5 years ago
This review was collected via email feedback service.

Reply from Crookhorn Surgery

Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.

Overall, how was your experience of this GP practice? Very good

How satisfied are you that you are treated with dignity and respect by staff?

How satisfied are you that the GP Practice involves you in decisions about your treatment?

How satisfied are you with the outcome of your treatment?

Which best describes you? Patient

Always listen and put you at ease

The doctors and nurses are always very welcoming and friendly and will always listen and put you at ease.

— Anonymous

Verified review (1533003) Review left 5 years ago
This review was collected via SMS feedback service.

Reply from Crookhorn Surgery

Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.

On a scale of 1 to 5, how would you rate Crookhorn Lane Surgery overall?

Was this treatment paid for privately? no