Cannot fault the receptionists! Very helpful indeed. Phoning the call centre for an appointment is a absolute disgrace!! Fobbed off! 2 out of 10!! Every time the phone goes dead? Too busy to answer? Call back later? I rest my case!! Worse than a joke? Perhaps someone would like to turn up at our property and sit with me and try?
— Peter L
Verified review (1532966)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback. We are an appointment led service with finite capacity so it is important to call when advised. We have experienced capacity issues due to higher htan usual staff absences. The line should not just go dead, so we would invite you to give more detail about number used / times etc to [email protected] for us to liaise with our phone provider. You can also book appointments on line (we try to offer this as well as phone) and we strongly recommend that you use our econsult service for all routine queries - as this often saves a phone call!
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
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How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Very organized and clean
Very clean and safe, always wear a mast when you go there, respect the rules when you go there, they are very organized and clean always very helpful.
— Albert F
Verified review (1532951)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback, and observing our COVID safe measures. We are pleased you found our surgery to be organised and clean
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Helpful and friendly
I moved to Crookhorn Surgery a few years ago after a lack of support from my previous surgery and have always received advice and a good service from Crookhorn and the team are lovely.
— Beverley H
Beverley H works at Havant health visiting as Community nursery nurse
Verified review (1532573)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Great surgery
Great surgery - even in these crazy times - still doing a fantastic job. Many thanks!
— Anonymous
Verified review (1532165)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Very friendly
Cant remember much about this visit as it was sometime last year. It was my first visit to this surgery but the doctor and staff were very friendly. Which you do remember.
— Susan M
Verified review (1532158)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Crookhorn Lane Surgery overall?
Was this treatment paid for privately?
no
Crookhorn Lane Surgery
I originally went to Kingston Crescent Surgery to book a blood test and they said if I could get to Crookhorn by 1.40 they could do it there that day. When I arrived I was meet at the door by the receptionist, sanatised, and were in and out in-less than 10 minutes.
— Michael M
Verified review (1532133)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Crookhorn Lane Surgery overall?
Was this treatment paid for privately?
no
Blood test
Mandy is the only person who can get my blood easily, thanky ou.
— Susan B
Verified review (1532111)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Good
How satisfied are you that you are treated with dignity and respect by staff?
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Which best describes you?
Patient
Routine Jab
Easy to book, quick, professional and friendly. Thank you.
— William A
William A works at HMNB Portsmouth as MOD
Verified review (1532100)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Very well managed
Very well managed. Stay are friendly and professional.
— Dawn B
Verified review (1532092)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Appointment
Crookhorn doctors surgery always spends the time and is friendly and cares
— Audrey B
Verified review (1532091)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Crookhorn Lane Surgery overall?
Was this treatment paid for privately?
no
I have always been impressed with Crook Horn surgery
There is no way I can see that will make my visit to Crookhorn any more professional than it already is. The five star treatment, is always as it has been on previous appointments, that I receive on each and every appointment . I have been informed of all and any treatment required for the varicous ulcer I am suffering with. It is now well on the way to healing and I cannot thank the staff enough for the sterling work they have done and achieved.
— Calvin G
Verified review (1532048)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Your feedback is very much appreciated and we are very pleased that you had such a positive experience we will share this with our team.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Crookhorn Lane Surgery
This person left a star rating but no comment.
— Anonymous
Verified review (1532034)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Attended surgery for Flu jab and blood test
Access control was good. Prompt appointment schedule kept. Nurse efficient and listened well to me. Over all good experience.
— Hugh D
Verified review (1531686)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Excellent service from everyone at the surgery
Everything was safe and secure. All staff friendly and attentive.
— David S
Verified review (1531499)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Crookhorn Lane Surgery
This person left a star rating but no comment.
— Nigel S
Verified review (1531359)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Appointment
Trying to get pain killers is impossible they are completely useless here
— Luke B
Verified review (1531263)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback. Your best option would be to contact via eConsult on our website. You will the be contacted by a clinician to discuss and agree a plan.
On a scale of 1 to 5, how would you rate Crookhorn Lane Surgery overall?
Was this treatment paid for privately?
no
Asthma Review
I received a request to inform the Asthma Clinic of my up to date condition. I was informed originally that I would be contacted by someone I informed them that I did not have the facility on my Mobile. I kept on getting requests. I contacted the surgery but still kept getting messages. Eventually I visited the surgery almost 2 wks ago & completed an Asthma Form. I then received a further request so phoned again this time was informed by a very nice lady that she would amend the records & inform the relevant dept. I have since received more texts. In over 25yrs this is the first time I have not received first class treatment & am getting extremely annoyed. Could this please be sorted out?
— Margaret C
Verified review (1531255)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your email. We can confirm that your record has ben updated to advise that you do not have the facility to complete questionnaires on your mobile. You should receive contact via telephone going forward and apologise for the inconvenience caused.
Overall, how was your experience of this GP practice?
Very poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Efficient, friendly
Efficient, friendly and caring.
— Karen M
Verified review (1531240)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Crookhorn Lane Surgery overall?
Was this treatment paid for privately?
no
Smear test
The sister who saw me was excellent. Very efficent and put me at ease during a procedure that is never pleasant. She had everything ready in advance and I can't fault the care I received.
— Anonymous
Verified review (1531230)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Crookhorn Lane Surgery
Staff was very friendly and got seen to quickly. Thank you.
— Christopher D
Verified review (1531210)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Crookhorn Lane Surgery overall?
