Crookhorn surgery have always been perfect professionals in all my dealings with them.
— Anonymous
Verified review (1528995)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
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Which best describes you?
Patient
Feedback
Telephone consultation with the doctor. Very thorough and professional.
— Anonymous
Verified review (1528780)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Early morning appt
Managed to get last minute appt for early morning (rang the afternoon before), arrived on time, when i got in there all ok and ataff were friendly.
Only thing i would say is if people have to use different entrance if appt is before aurgery is open, maybe worth mentioning it to the patient when appt is booked.
— Sophie P
Sophie P works at NHS as Reception manager
Verified review (1528731)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback. We will share your idea with our staff and make that change going forward.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Confused.
St Mary's Treatment centre notified me and Crookhorn surgery of a heart problem detected by ecg during pre op assessment. I arranged a telephone consultation online with a Crookhorn doctor (as advised by St Mary's) who arranged a blood test and ecg which confirmed the condition. The nurse noting the high irregular heart rate sought advice from duty doctor who prescribed treatment. After 5 days of treatment I felt unwell and very anxious so attempted to make an appointment to see a doctor. The appointment was for further test of BP and pulse rate by nurse who again decided to seek advice from the duty doctor who prescribed a lower dose treatment. I have had no feedback from a doctor regarding my blood test which indicated some abnormal readings. I left the Crookhorn surgery feeling more anxious that a doctor has not provided the time to speak to me. I am still recovering from the affects of Covid detected 12/12/2020 as is recorded on my records.
— Terence N
Verified review (1528727)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback. Please contact the Operations Team directly on 02392 627765 to enable us to assist you further.
Overall, how was your experience of this GP practice?
Neither good nor poor
How satisfied are you that you are treated with dignity and respect by staff?
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How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Good service once they answer phone
I receive a good or very good standard of service once I crack the phone system and get through to a medical professional or member of the support staff. I recently spent two and half hours dialing or waiting in a queue to speak to a member of staff to make an appointment.
— Anonymous
Verified review (1528710)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
'Thank you for your feedback. We have invested significantly in our telephone system, which attempts to match capacity with patient demand at all times. There are times of day, however, which are busier than others and, during these times, it will be more difficult to get through. We do offer an alternative facility of eConsult which is available on our website, if you are able to access.
Overall, how was your experience of this GP practice?
Good
How satisfied are you that you are treated with dignity and respect by staff?
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Patient
Crookhorn Lane Surgery
Not impressed with the surgery with regards to my husband, he suffered a cardiac arrest before Xmas 2019 and not one of the doctors checked in on how he was doing.
— Geraldine W
Verified review (1528666)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback. It is regrettable, but we do not have the capacity to follow-up with patients after admittance to hospital, unless the specialists specifically request for us to either provide treatment/medication or review.
On a scale of 1 to 5, how would you rate Crookhorn Lane Surgery overall?
Very kind, understanding
Very kind, understanding and professional.
— Nicola G
Verified review (1528650)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Crookhorn Lane Surgery overall?
The surgery was very safe
The surgery was very safe about the covid virus, I had no worries attending my appointment.
— Julie G
Verified review (1528589)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Crookhorn Lane Surgery overall?
Very helpful and always patient
When I go to the doctor or see the nurse they are very helpful and always patient.
— Anonymous
Verified review (1528568)
Review left 5 years ago
This review was collected via SMS feedback service.
Reply from Crookhorn Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
On a scale of 1 to 5, how would you rate Crookhorn Lane Surgery overall?
Great service-AGAIN!!
Prompt appointment, spot on Covid procedures, fantastic care. FIRST CLASS!!!
— Anonymous
Verified review (1528555)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Early Morning appointment.
My early morning appointment (7-45 am) was a telephone call from the GP. I did not hear the instructions properly and went to Crookhorn Surgery instead for the appointment. The staff were very sincere and asked the doctor as I had turned up, would he see me instead. He said "yes of course, no problem". I was satisfied with the outcome, as it was only a review of my tables. He was very helpful and it was good to see him face to face.
— Richard Y
Verified review (1528540)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Blood test
Very swift and professional. All COVID guidelines adhered to.
— Hilary A
Verified review (1528531)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Medication review following E consult request
I have just used the Econsult with a subsequent follow up GP appointment for my medication review. Worked really well.Thank you
— Diane R
Verified review (1527705)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Phone waiting times
This person left a star rating but no comment.
— John H
Verified review (1527691)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
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Patient
A visit to the ulcer nurse
I am more than happy with the treatment I received from the Crook Horn Surgery. That was 5 star and more besides. I have nothing but praise for Crook Horn Staff they were exemplary *****
My only criticism would be, had I been able to get an appointment earlier at the Cosham surgery. I would have been diagnosed and could have been referred to Crook Horn surgery sooner by the Cosham Practice. So would I still be needing the support stocking I will soon be forced to wear,
— Calvin G
Verified review (1527376)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback. We are sorry that you were not referred sooner, there could have been several clinical reasons for this, please do contact the Operations team on 02392 627765 if you would like us to formally investigate this for you.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Blood test appointment
As per usual friendly and professional staff from start to finish
— Robert K
Verified review (1527065)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
No waiting
In these times of COVID I felt safe.
— Richard M
Verified review (1527061)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Next of kin
Crookhorn Lane Surgery
MMR and Tetanus injections
— Allan D
Verified review (1527055)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for your feedback.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Really good treatment
Excellent, I felt at ease and was treated very well. We are so lucky to have our NHS and the lovely people who work within it.
— Donald H
Verified review (1527045)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking the time to provide such kind comments which will be shared with the team at Portsdown Group Practice.
Overall, how was your experience of this GP practice?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Appointments
General service once in the surgery is good however the whole process to get appointments is horrendous
You call to see a doctor, unless it’s an emergency you have to call back for routine so you do that no routine appointments available call another day and so the process goes on
I have a few things I would get looked at but due to the terribly difficult way to get an appointment I don’t bother
And this is the same with prescriptions even ones on repeat that don’t get authorised as doctor wants to discuss with you but they don’t get in touch you only find out when your running out of medication to find where yours is and they tell you it’s not approved as the doctor wants to do a review
We’ll surely they should get in touch if that’s the case
— Stuart M
Stuart M works at Chaneco as Sales manager
Verified review (1527044)
Review left 5 years ago
This review was collected via email feedback service.
Reply from Crookhorn Surgery
Thank you for taking time to provide feedback. Your comments are important to us and we will ensure are shared with all of our team.
Overall, how was your experience of this GP practice?
Neither good nor poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
