The doctor had plenty of time to listen to me, and I was not rushed. Very professional but empathetic to my situation
— Valerie H
Verified review (2490227)
Review left 31 minutes ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Excellent care
Always excellent care from every member of staff. I have been a patient at St James Surgery for years and feel so lucky to be a patient. Thank you, everyone for all your hard work
— Sheila D
Verified review (2490226)
Review left 2 hours ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
My Experience
All good
— John M
Verified review (2490220)
Review left 5 hours ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Friendly, clear
Appointment went as expected. Friendly, clear instructions.
— Anne L
Verified review (2489580)
Review left 10 hours ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Good
My Experience
Just felt that I was referred to the special so I was no longer his problem
— Anonymous
Verified review (2482237)
Review left 4 days ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Good
My Experience
The last time I contacted the surgery for myself at 8am I was 1st in the queue. 30 minutes later I was still number 1 in the queue, so I filled in the form but it has not been replied to as I needed an appointment to see the Dr
— Jessica L
Verified review (2482205)
Review left 4 days ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Poor
Made me feel at ease
A very polite and knowledgeable doctor, could not have asked for a better one, made me feel at ease from the start.
— Angela U
Verified review (2487977)
Review left 5 days ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Great staff
Great follow-up. Really felt listened to and my concerns taken into account.
All staff at surgery are great.
— Anonymous
Verified review (2487970)
Review left 5 days ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Consistently helpful and polite
Staff are consistently helpful and polite and I have always had very quick responses from the surgery.
— Russell C
Verified review (2487437)
Review left 6 days ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
My Experience
Fiona was as lovely as always.
— Gordon S
Verified review (2487229)
Review left 6 days ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Great service
Very helpful lady on reception. Great service as always
— Sonya W
Verified review (2487203)
Review left 6 days ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Very good
Very, very good, nice and friendly
— David R
Verified review (2486891)
Review left 6 days ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Seen on time
I used Anima and got an appointment the same day. I went in and was seen on time. Thank you for making it so simple.
— Anonymous
Verified review (2486828)
Review left 6 days ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Excellent treatment
Treatment and service I received was excellent, with no problems whatsoever.
Thank you.
— Robert W
Verified review (2486805)
Review left 6 days ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Very good
Completed form and staff got back to me within the hour with an appointment, doctor I saw listened and was supportive, offering further advice, knowing how anxious I was feeling. I felt understood. Reception staff were also good, explaining reason for delay. The surgery as a whole, I have always found to be very good in all aspects and is why I recommend to friends and family who do not experience the same quality of care from their surgeries.
— Tina M
Verified review (2486764)
Review left 6 days ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Great staff
Very helpful receptionist and nurse very helpful, great staff
— Lee C
Verified review (2486763)
Review left 6 days ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
My Experience
I had to return from holiday with a really bad throat, submitted a form to then be rung and directed to Cairns pharmacy and heard nothing so went to UTC Buckland and given antibiotics for this infected throat.
The pharmacy made contact with me last on the evening of 24th Aug to say I need to go on the following day- when someone can’t swallow has a temperature and get pushed to another service that still does nothing - not good practise
— Helen B
Verified review (2486758)
Review left 6 days ago
This review was collected via SMS feedback service.
Reply from St James' Surgery
Dear Patient,
Unfortunately due to capacity restrictions we do have to regularly signpost patients to an alternative service depending on the presenting symptoms. We will feed your comments back to the Pharmacy and our Triaging team for their information.
Overall, how was your experience of our service?
Poor
Efficient
Quick and efficient
— Lucy D
Verified review (2486756)
Review left 6 days ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Amazing, particularly with the children
Fiona is always amazing, particularly with the children. She makes what is a stressful time with vaccinations effortless and keeps everyone calm and happy. My children are more than happy to see her each visit.
— Oscar R
Verified review (2486755)
Review left 1 week ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Thank you
Very good, very precise, and went through my health check thoroughly. Thank you, my first visit to your surgery so 10/10
— Julie S
Verified review (2486754)
Review left 1 week ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
