I am currently in the process of writing a complaint due to the "service" I have received over the past few months. I am a patient persona and understand the strain on the NHS however; over 1 hour wait times for appointments, never seeing the same doctor. Being prescribed wrong medication on 3 occasions and having to pay for the wrong medications. No consistent treatment plan or diagnosis and passing on to whoever they can. I imagine the poor receptionists must deal with a lot of frustration from patients as I have seen as well and pity them as there is nothing they can do. I seriously hope something is done for this practice as being 3 months and well over £100 in prescriptions myself it would be nice to know what's going on.
— Kerri F
Verified review (2396288)
Review left 4 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very poor
Email request
I asked for advice on a knee injury and was told that the surgery don’t have people or staff available, go to Minor Injury clinic. Absolutely appalled at the response. I was not asking for an immediate appointment but when one became available
— Anonymous
Verified review (2396238)
Review left 4 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very poor
Follow up appointment
Tried booking via Anima: wouldn't let me. Called practice and receptionist told me to use Anima. Explained that Anima wasn't allowing me to book. She said to call back at 8am. I said I'd tried many times before: if I call at 07:59 it's closed, if I call at 08:00 no appointments available. I insisted that she was on the phone to me anyway, so why couldn't she just look at her screen and book me in! Only through sheer insistence and after specifying that I needed a follow-up (which she never asked to begin with, focusing on making me go away instead) did she eventually book me a phone slot, weeks away, and I would have had to wait even longer if I needed a face-to-face appointment.
Absolutely shocking service. I expect older people would find it impossible to manage this circus.
However, Dr Reinecke called me on time and was very polite and helpful as usual - no complaints there.
— Antya M
Verified review (2396097)
Review left 4 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very poor
Awful experience
When I arrived the fire alarm was going off. Nobody could stop it. I waited for over 15 minutes beyond my 0800hrs appointment time to see a doctor and I was not called so I rebooked the appointment. The first available was more than 5 weeks later. Given that I had already waited more than 6 weeks for this appointment I am not impressed.
— Anonymous
Verified review (2396061)
Review left 4 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very poor
Thank you for being kind
I would like to thank the nurse who vaccinated our son who is autistic and epileptic. She was very kind, polite and most importantly she had a smile on her face. Unlike the previous nurse, who did not break a single smile on our previous visit for vaccine. She rudely sent us back home just because my son wouldn’t stay still for the vaccine. I had to book another appointment. In my opinion, as a nurse who is dealing with a child should at least smile for the child even though they had a bad day. I cannot thank the nurse enough who was quick and gentle with my son.
— Samarth M
Verified review (2396040)
Review left 4 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Meningitis advise
I rang 3 times on a Monday morning to be advised to monitor my son. No one had a clue what seemed to be going on despite it all being over social media. As advised by the health organisation as my son had been in a venue between the dates of which were of concern, we waited for 5 hours in William Harvey for my son to be given the antibiotic. Further advice the following day was to have a course of antibiotics. I rang you to have advice as to if the one off antibiotic was enough to then be told to contact 101. They were more helpful than the surgery and contacted our local pharmacy who advised us what we needed to know.
— Harvey C
Verified review (2396020)
Review left 4 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very poor
Book an appointment.
Trying to book an appointment by phone and e consult is not easy at your practice. Then when you do manage it the Dr cancels it. This is the 3rd time for the same appointment this has happened. Do you not think your patients have a right to see you?
— Anonymous
Verified review (2395873)
Review left 4 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very poor
Zoladex implant
Whichever nurse I see, they are always cheerful, full of humour, caring snd professional.
— Gordon S
Verified review (2402744)
Review left 4 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
GP visit
Very helpful and got the help needed
— Anonymous
Verified review (2401591)
Review left 5 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Treated very kindly
I've always been treated very kindly by your staff...and Dr Reinecke, thank him for his excellent patience with me....Thank you
— John N
Verified review (2401497)
Review left 5 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Requesting a blood test
I cannot praise you guys enough. Overall experience was fantastic. All dealt with on the same day. Fantastic.
— Louise H
Verified review (2401490)
Review left 5 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Excellent service
A very good experience. I was able to see the doctor of my choice within days, even though the appointment was non-urgent. The doctor was extremely kind and understanding. She gave me advice regarding my ongoing condition, and put my mind at rest. This surgery provides an excellent service all round. Thank you NHS.
— Eleanor W
Verified review (2401349)
Review left 5 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Above and beyond
The help I was given when my husband with dementia had a delirium was a life saver to me, his wife. The receptionists, Dan and Dr R were all so very kind and helped me through a very difficult situation, even though I had no appt. I can’t speak more highly of St James Surgery. Thank you.
— Susan B
Verified review (2400022)
Review left 5 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
A surgery who care
Finally a surgery who make you feel seen, heard and less hopeless. Every single encounter with the surgery is positive - from reception, administration to the lovely GPs. I’m so glad I changed surgeries and finally feel cared for.
— Anonymous
Verified review (2399261)
Review left 5 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Same day appointment
Completed the Anima online form which is somewhat long-winded and most of it is irrelevant. Did get a call from receptionist offering an appointment.
Online forms need to allow free text rather than AI assuming what your problem is.
— Anonymous
Verified review (2392270)
Review left 5 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Neither good nor poor
Not so great
My GP neglected to read my cardiology notes sent to him/her, and to prescribe my new meds, had to chase them up 3 weeks later
— Caroline J
Verified review (2391861)
Review left 5 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very poor
Visit To The Surgery for emergency
Dr Reinecke was fantastic as always. But I have a serious complaint about one of the receptionists at the desk. She is abhorrently rude, uncaring and vile. It is the second time she has showed what she is. I went to the doctors with horrendously high blood pressure and she pushed it so high I could hardly stand. I have witnessed her disgusting attitude to others. On that day there were two on reception. The blonde lady was lovely, she had darker straight hair. She shouldn't be allowed to get away with it. Please do something.
— Maria S
Verified review (2391829)
Review left 5 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Anima review
I think the use of on line for booking appointments through Anima is counter productive
— Anonymous
Verified review (2391817)
Review left 5 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Neither good nor poor
Diabetic Blood Test
I came in for my Diabetic blood test, this was done but when I called for my results, I was told there was only one result for ATL not the rest as apparently it was not asked for? That was a waste of time and now I have to come back and have another test done!
— Melvern K
Verified review (2391807)
Review left 5 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very poor
Right to choose ADHD referral
Has been ongoing since April 2025 and still not been done despite many phone calls, in person visits and emails. Latest Anima was returned with "we'll be in touch soon" .
Absolutely unacceptable.
— Megan M
Verified review (2391805)
Review left 5 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very poor
