Requested blood test forms, immediate response, very happy.
— Anonymous
Verified review (2368982)
Review left 6 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
General visit and blood test
Staff were excellent. Timing was spot on and information was well delivered.
— Neil C
Verified review (2368650)
Review left 6 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Thorough and friendly consultation
Ruth was friendly, imformative abd thorough. My consultation was for a travel vaccination assessment and she went through everything we needed to know.
— Lucy D
Verified review (2368635)
Review left 6 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Good visit
I was visiting for a 60th year age checkup. The appointment was spot on time, the nurse and student who ran the visit were both really pleasant and professional. I thought they were thorough and gave good advice. What more can you ask.
— Phillips D
Verified review (2368033)
Review left 6 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Child with high temp
I filled out an online form and had a phone call with in 15 minutes to take little one to hospital. Deal UTC were fab and diagnosed poorly child with tonsillitis.
— Masters E
Verified review (2368027)
Review left 6 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Visit for B12 jab
Only normally have contact with nurses, up to the usual high standards, thanks
— Richard S
Verified review (2364501)
Review left 6 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Blood test
Came for blood test Friday and the nurse had a training nurse with her and she did a very good job, kept me talking to keep me calm, hit the vein first time was all-round good
— Paul C
Verified review (2364195)
Review left 6 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Phonecall appointment
I am new to this surgery and I am under Dr Hill. I explained what's been going on with symptoms and health. He made me feel like I was listened to and straight away had me booked in for tests. Appointment for results and we discussed next steps and again made me feel like I can trust him as my dr.
— Denise M
Verified review (2364077)
Review left 6 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Ecg and blood tests
The nurse was so nice explaining everything she was doing to me.
She also had a student with her and asked me if I would mind her doing the ecg with her guidance. Also trhe blood test with the student doing the blood test. Which was absolutely done by the student in just two attempts and was done with no pain
The nurse is just so nice and explained everything to me.
— Christine D
Verified review (2364017)
Review left 6 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Well done!
I made a call to the surgery around 8.30, I had a call back very shortly afterwards with an appointment in the health centre with a lovely lady named Debbie.
She put me at ease, had great overall knowledge and had sorted my problem effortlessly.
Thank you very much!
— Emma M
Verified review (2363986)
Review left 6 months ago
This review was collected via SMS feedback service.
Reply from St James' Surgery
Thank you for taking the time to submit your feedback, we are pleased to hear you were seen efficiently and had a good experience.
Overall, how was your experience of our service?
Very good
Appointment information.
The appointment information was straightforward and easy to follow.
— Michael B
Verified review (2363961)
Review left 6 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Appointment
My daughter was listened to and her concerns were discussed with kindness.
— Anonymous
Verified review (2361765)
Review left 7 months ago
This review was collected via SMS feedback service.
Reply from St James' Surgery
This is lovely to hear, thank you
Overall, how was your experience of our service?
Very good
Good service
Very good service, trainee nurse took blood, she did very well.
— Carole K
Verified review (2361255)
Review left 7 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Very Good
Apart from the usual NHS problem of booking appointments, the surgery offers a very good service and I have always found the staff helpful.
— Andy H
Verified review (2360521)
Review left 7 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Appointment taking
What has changed with St James surgery over the last few months?? Literally mission impossible to have a doctor/ nurse appointment, what we used to call duty doctor service has totally gone even for children and we are directed systematically to UTC or AE, it’s appalling
— Anonymous
Verified review (2360237)
Review left 7 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very poor
Health review
No waiting for my appointment, however, I’m still somewhat confused with what I’m told, contradictory depending on who I see
— Dianne W
Verified review (2353858)
Review left 7 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Good
Upsetting
The doctor at the walking request a stool sample to be completed, doctor refused it
The NHS diet guys requested a stool test - doctor refused it and didn't let me know
The Cholesterol Doctor - said I needed an urgent urinic blood test - doctor refused it.
I have bad health anxiety and this all has caused me a lot of worry especially with the issues I am going through in my stomach. All you're doing is trying to save money, disgusting behaviour and I have put in a complaint already. I am a higher tax and NI payer so I have more than paid my stamp. Disgraceful
— Darren S
Verified review (2353818)
Review left 7 months ago
This review was collected via SMS feedback service.
Reply from St James' Surgery
Dear Patient,
Please contact us to discuss this further as we would like to get this resolved for you.
Overall, how was your experience of our service?
Very poor
Not Satisfied with Service
Submitted a form for an appointment for our little one but only to be told that they are at full capacity so should head to local UT instead. Which to wait indefinitely with a little one at a hospital is difficult at the best of time. Feel let down by the surgery when this was an appointment that should have been handled by the GP.
— Anonymous
Verified review (2353758)
Review left 7 months ago
This review was collected via SMS feedback service.
Reply from St James' Surgery
Dear Patient,
We are sorry to hear that you felt let down by us.
Once we are at Capacity we have to allocate urgent cases to the most appropriate service. We appreciate this can be frustrating being asked to go to the UTC or A&E due to the waiting times.
The Clinician on the day would have triaged your child's case and recommended they be seen on the day based on their symptoms.
Thank you for your feedback
Overall, how was your experience of our service?
Very poor
Skin issues
Slightly disappointed with the two cases logged, first one triggered in 20 mins a call with request to come in for appointment despite the anima tool giving option for non-urgent (next day) and specifying availability… being told it’s only same day appointments, so logged a second case albeit with a slightly different category for same issue, being then go to a chemist. Feels disjointed and not well managed. Update tool to remove options which are not valid or provide clear guidance.
— Anonymous
Verified review (2353753)
Review left 7 months ago
This review was collected via SMS feedback service.
Reply from St James' Surgery
Dear Patient,
All Anima submissions are triaged by a Clinician and if they feel your request shouldn't/can't wait for a routine appointment you will be asked to be sooner.
In the first instance we would see you however once we are at capacity we have to signpost patients to the most appropriate service. Depending on your symptoms, this could be a local Pharmacy, Buckland Hospital Urgent Treatment Centre or A&E.
Overall, how was your experience of our service?
Neither good nor poor
Routine blood test
Very good service. Friendly staff, and running on time.
— Robin C
Verified review (2360210)
Review left 7 months ago
This review was collected via SMS feedback service.
Reply from St James' Surgery
Thank you for taking the time to share your experience with us.
Overall, how was your experience of our service?
Very good
