I requested via online booking to see dr as I suffered from coughs for almost 2 months. Your text was, you asked me to go to the nearest a & e. I don’t call this a good service. Luckily I was able to go to Buckland. I had a very bad chest infection. Dr was surprised how this wasn’t taken seriously.
— Muntaha H
Verified review (2359473)
Review left 7 months ago
This review was collected via SMS feedback service.
Reply from St James' Surgery
Dear Patient,
We are glad to hear you attended your local Urgent Treatment Centre as advised by our triaging Clinician.
Thank you for your feedback
Overall, how was your experience of our service?
Poor
Thank you
My Wife found the Lady Doctor very kind and helpful. She took my wife's Blood pressure and it was normal, not to worry...the tablets were right for her ....my wife was feeling dizzy all the time...
— John N
Verified review (2359371)
Review left 7 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Scan results
The information I was given was clear and understandable all in all a very good appointment.
— Anonymous
Verified review (2359333)
Review left 7 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
St James' Surgery
Everything went smoothly and the staff were very pleasant and professional
— Hilary C
Verified review (2359308)
Review left 7 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Wasted time
Systems was down which was out of anyone’s control so had to re arrange appointment
— Anonymous
Verified review (2359217)
Review left 7 months ago
This review was collected via SMS feedback service.
Reply from St James' Surgery
Dear Patient,
I'm sorry to hear the recent IT issue effected you accessing our services. We hope that you have now managed to contact us and resolved your query.
Overall, how was your experience of our service?
Neither good nor poor
Smear test
Helpful, on time
— Barbara B
Verified review (2359187)
Review left 7 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Hypertension review
Fiona explained what the review was for & what would happen. She advised me to keep checking my bp at home, but that the medication was working. She took blood painlessly & explained why & what would happen next. I was very pleased & comforted with the session. Thank you
— Anonymous
Verified review (2359166)
Review left 7 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Can't make an appointment
I got a text to make an appointment, but there's no slots?
— Bas I
Verified review (2359095)
Review left 7 months ago
This review was collected via SMS feedback service.
Reply from St James' Surgery
Dear Patient,
Please try again, our system updates regularly and may have not been updated when you tried to make an appointment.
Overall, how was your experience of our service?
Very poor
Routine appointment
After a month's wait for my appointment I raised my concerns but was left feeling like a burden. Had my mental health been more fragile, this could have been detrimental. I recognise that GPs have limited time, but a more holistic approach would be advantageous; at present, it seems akin to a triage service. I was unable to communicate all of my concerns, and the GP advised that they simply did not have sufficient time.
— Anonymous
Verified review (2356001)
Review left 7 months ago
This review was collected via SMS feedback service.
Reply from St James' Surgery
Dear Patient,
We are sorry to hear that you felt like a burden, this is certainly not our expectation of our consultations. If you would like to discuss this further please contact us.
Overall, how was your experience of our service?
Neither good nor poor
Blood test results
I waited four weeks for my results to be given to me. A phone call from a doctor. I am glad it wasn’t serious as four weeks is a long wait for feedback. I would like to think that if it was serious I would have had an immediate call…
— Anonymous
Verified review (2354733)
Review left 7 months ago
This review was collected via SMS feedback service.
Reply from St James' Surgery
Dear patient,
Thank you for your feedback, we generally only contact patients if there is an issue with your results or a follow up is needed. The Clinicians indicate whether an appointment is needed and the urgency of it as well.
I'm sorry this was longer than you expected.
Please note you can view your results on the NHS app if this is something you'd be interested in for future.
Overall, how was your experience of our service?
Good
Nurse appointment was great
Nurse visit was great, but I’ve been referred by my doctor for some weight loss injections but no reply from ANYONE regarding this ……
— Wayne R
Verified review (2354569)
Review left 7 months ago
This review was collected via SMS feedback service.
Reply from St James' Surgery
That's great to hear, thank you.
Please contact us about the injections and we will look into this for you.
Overall, how was your experience of our service?
Very good
Online system
I did an online form yesterday 19th jan didn't hear anything. Rung this morning 20th jan, to be told to do another online form even though the receptionist Lisa could've done it for me. I was told children are priority. Explained to her I'm too ill to sit in the UTC at Buckland for a length of time. She said that I wouldn't need to as my daughter would get an appointment with our GP. Seconds after our phonecall I went back on to do the form and it says they have reached capacity seconds after coming off the phone.
Absolutely useless!!!!
— Daisy H
Verified review (2354828)
Review left 7 months ago
This review was collected via SMS feedback service.
Reply from St James' Surgery
Dear Patient,
Thank you for taking the time to feedback on Anima. Please contact us to discuss this further.
Overall, how was your experience of our service?
Very poor
Prompt and efficient
I attended knowing that I wished to be referred back to the consultant, after a quick check of my ankle the Dr agreed and I was out in less than 5 minutes.
— Suzanne F
Verified review (2359106)
Review left 7 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Repeat prescription
No problems at all this time, thank you
— Anonymous
Verified review (2359097)
Review left 7 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Appointment for blood test result
The online system to get an appointment of any kind was a bit daunting.
I eventually got through to reception by phone, who immediately asked me if I have internet access, which I found a bit off putting. I was given a telephone appointment with Dr Hill, who was very helpful and referred me to a urology consultant.
— Anonymous
Verified review (2357893)
Review left 7 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Good
Very good
It was good and I had no problems
— Nola Y
Verified review (2356502)
Review left 7 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Good service
Only a little late which is to be expected as they were so busy. The nurse I saw was thorough and efficient.
— Anonymous
Verified review (2356115)
Review left 7 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Excellent Service
Easy booking via Anima. Same day appointment with a nurse who genuinely listened rather than had a preconceived idea of the illness. Onward referrals made.
Great service.
— Christopher B
Verified review (2354180)
Review left 7 months ago
This review was collected via SMS feedback service.
Reply from St James' Surgery
Thank you for your feedback, we are glad to hear that you found Anima user friendly and that you were happy with our service.
Overall, how was your experience of our service?
Very good
Nurse hypertension review
Easy to make an appointment online via the link sent from the surgery. Plenty of appointments to choose from. Seen on time. Staff, doctors and nurses always pleasant and professional.
— David D
Verified review (2353984)
Review left 7 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Visiting GP
I brought my dad to see Dr Forbes last week for his appointment. Dr Forbes is a very conscientious Dr who has instructed thorough investigations for my dad. She is a truly amazing person.
— Maurice M
Verified review (2353793)
Review left 7 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
