After requesting a face to face appointment, I was seen very quickly by a doctor. From start to finish, everyone at St James's was most helpful and professional. The doctor was especially kind and very patient during my appointment. The service was excellent. Well done NHS. Thank you.
— Eleanor W
Verified review (2353770)
Review left 7 months ago
This review was collected via SMS feedback service.
Reply from St James' Surgery
This is lovely to hear, thank you, we are glad your consultation was offered to you in a prompt manner.
Overall, how was your experience of our service?
Very good
Brilliant
Dr Rirnike is brilliant every time I have seen him, no complaints
— Christopher R
Verified review (2353755)
Review left 7 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Travel advice
Within 20 minutes of an online enquiry I had 2 appointments booked, no fuss or bother
— Jacqueline P
Verified review (2353750)
Review left 7 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Check up
Everything was well explained
— Paul E
Verified review (2353748)
Review left 7 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
A very professional and positive experience
From the first contact with the receptionist to the actual medical treatment from the nurse, I can only say what a pleasure it was to feel valued and to receive such professional treatment. All the staff I met were friendly and pleasant to meet.
— Eric D
Verified review (2353751)
Review left 7 months ago
This review was collected via SMS feedback service.
Reply from St James' Surgery
Thank you for submitting your feedback to us, it's great to hear you felt valued by our team.
Overall, how was your experience of our service?
Very good
Neglect
Filled anima and provided all the details of the issue with my son and happy to wait ..wasn't urgent. I provided the picture of the skin rash while filling the anima. But I got a call back from the surgery to go urgent treatment center where I have to wait for 3 hr with a little boy. It turned out ringworm which can be advised by the surgery to simpy go to pharmacy and have ringworm cream.
It's not only once the surgery has not clearly guided.
— Anonymous
Verified review (2349739)
Review left 7 months ago
This review was collected via SMS feedback service.
Reply from St James' Surgery
Dear Patient,
Thank you for your feedback.
Unfortunately we have a limited amount of appointments that we can offer on the day for urgent issues. Once this has been allocated the triaging clinician will assess the Anima submission and advise accordingly.
In this instance due to the child's age and symptoms the most appropriate service was to attend the Urgent Treatment Centre for urgent assessment.
We are sorry to hear that you had to wait 3 hours to be seen with your child.
Overall, how was your experience of our service?
Very poor
Bit of a long wait passed my appointment time
Usually time I’ve had to wait has been perhaps fifteen minutes but this time it was nearly forty with appointment time of 08.50 so surprising??
— Anonymous
Verified review (2349150)
Review left 7 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Neither good nor poor
Anima App
The staff at St.James are all lovely people, professional, friendly and provide a good service once you are there but the introduction of the Anima App has made everything seem ridiculous.
I feel for the older people or anyone with no patience as it's so frustrating. I've used it twice and both times took ages to get what I wanted. Only being able to complete an online request during the hours the surgery is open is also not user friendly.
I'm sure it could be better
— Angela E
Verified review (2349106)
Review left 7 months ago
This review was collected via SMS feedback service.
Reply from St James' Surgery
Dear parient,
Thank you for your feedback.
Please note, any patients that are struggling to use Anima can call us and we'll be more than happy to submit the Anima with the patient or on their behalf.
Overall, how was your experience of our service?
Neither good nor poor
Failed by Anima appointment system
I requested an appointment for a follow up consultation with my GP following a course of antibiotics and blood tests/ ultrasound. In response the surgery sent me a text saying to go to urgent care. Totally inappropriate response to my appointment request and shows that my medical records were not considered before being declined an appointment. Particularly worrying when the public are told only use urgent hospital services for true emergencies which this clearly was not!
— Montague T
Verified review (2349086)
Review left 7 months ago
This review was collected via SMS feedback service.
Reply from St James' Surgery
Dear patient,
We are sorry to hear that your recent experience was not as expected. Thank you for bringing this to our attention we will investigate this and feed this back to the triaging team.
Overall, how was your experience of our service?
Very poor
Telephone appt
I find telephone appointments unsatisfactory. In most cases I feel you need to be seen in order for your condition to be properly evaluated
— Anonymous
Verified review (2348926)
Review left 7 months ago
This review was collected via SMS feedback service.
Reply from St James' Surgery
Dear Patient,
We offer the choice on all Doctors appointments as to whether you would like a telephone or face to face appointment. Please tell us what your preference is when booking an appointment.
Overall, how was your experience of our service?
Neither good nor poor
Left with no response or help
I used Anima to send request about health problem. Doctor responded quickly, asking some question. I responded to doctor message almost immediately. I was left with no further response and no help.
— Henry S
Verified review (2348919)
Review left 7 months ago
This review was collected via SMS feedback service.
Reply from St James' Surgery
Dear Patient,
We can see an Anima was submitted and responded to on the same date.
We hope that that has been cleared up for you, please do contact us if you have any other issues.
Thank you for submitting your feedback
Overall, how was your experience of our service?
Very poor
Request for an appointment
Filled in the online form to request an appointment, I have not had any response. Dreadful patient care
— Anonymous
Verified review (2349736)
Review left 7 months ago
This review was collected via SMS feedback service.
Reply from St James' Surgery
Dear patient,
Please contact us as soon as possible to resolve this issue for you.
Overall, how was your experience of our service?
Very poor
BP review
Excellent care with a friendly nurse
— Carey-jane B
Verified review (2349883)
Review left 7 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Blood test
A positive experience with your nurse, she is far better than my previous surgery as they used a receptionist to take bloods. But your nurse was very experienced and took blood quickly and safely. She was very pleasent, truly refreshing this day and age. She is someone who actually cares and shows in her treatment of me as her patient. If only everyone in health care was like her and my wife. She is a huge credit to you
— Wayne B
Verified review (2349283)
Review left 7 months ago
This review was collected via SMS feedback service.
Reply from St James' Surgery
Thank you, we will share your great feedback with the team.
Overall, how was your experience of our service?
Very good
Telephone medication review with pharmacist
I recently had a telephone medication review with Jennifer the pharmacist. She was very helpful and answered all my questions and reassured me that I was on the correct medications and taking them correctly.
— Jennifer C
Verified review (2349100)
Review left 7 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Urgent appointment
I had a chest infection/asthma exacerbation.
I was seen the same day at Dover Health Centre and prescribed medication.
I was dealt with compassionately and professionally.
Very happy
— Michelle H
Verified review (2349092)
Review left 7 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Surgery pharmacy
I am very happy with my experience and never felt so cared for as I do since I came to St James' Surgery
— Angela G
Verified review (2349078)
Review left 7 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Review of recent experience
I have been attending the surgery every other day (for B12 shots) for the last two weeks. The nurses I saw were excellent, professional, supportive and very good in their role. I also wanted to highlight the fantastic professionalism of your reception team. Having spent a good deal of time over the last few weeks in reception, I have experienced first hand their calm, patient, respectful and genuinely helpful demeanour. The team are universally professional genuinely take the time to understand and support the patients both on the phone and in person. I was particularly struck by the fact that their calm and kind approach is consistent, irrespective of the issues they are dealing with and are an excellent representation of the Surgery. I felt this was important to highlight as they were dealing with a lot of queries about the new booking system all of which they handled superbly and without ever sounding impatient or frustrated- irrespective of how many times they were having to give the same information.
— Grainne P
Verified review (2349058)
Review left 7 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Doctor routine appointment
Dr Hill never makes me feel rushed. Takes time to listen which is appreciated as I visit the doctors infrequently.
— Deborah P
Verified review (2349032)
Review left 7 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Polite reception staff
The form to fill out online was complicated and not very easy when unwell.
I feel would be easier to discuss with a member of staff
Upon visiting doctor was thorough and very understanding and polite
Explained the medical issue and treatment accordingly.
Dr Duncan was very calm and understanding
Was appreciated given I didn't feel my best
— Sharon M
Verified review (2348957)
Review left 7 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Good
