I came in to book an appointment with my doctor only to be told I have to use anima ????? Which I managed with help from a more savvy internet friend
Spent 1 1/2 hours waiting at Buckland to see a doctor who promised to inform my doctor to arrange an X ray ….still waiting to hear over a week later ?
— Hilary C
Verified review (2334788)
Review left 8 months ago
This review was collected via SMS feedback service.
Reply from St James' Surgery
Dear patient,
Thank you for your feedback, we can see that paperwork was posted to you on 05.12.25. Please call us if you haven't received it yet.
Overall, how was your experience of our service?
Neither good nor poor
Cant get to see my own dr
I don't get ill often. I tried to make an appointment on that lame, useless app and after going through every unrelated question. I get fobbed off after getting response 4hrs later and told to go to walk in at Buckland. To be honest, you're a good surgery. It would be nice if you sorted that app out and I could actually see the doctor I'm registered with.
— Kevin W
Verified review (2333228)
Review left 8 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Poor
Send to urgent treatment just for eczema!
I didn’t get the opportunity to come in as I submitted an online form for my son’s eczema. I made it clear in the comments that this has happened before and it’s got worse over several weeks so is not a new rash or anything urgent but that he needs some treatment for it. I didn’t even get a phone call just a text at 6pm telling me to go to an urgent walk in Centre. I then tried to call the next day to say that wasn’t necessary and the UTC should be reserved for urgent issues not eczema but the surgery was then closed for training!
Seems like surgeries will do anything to not let you see a GP these days.
— Anonymous
Verified review (2331752)
Review left 8 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Poor
Request for Appointment
Still waiting for a reply to my request for an appointment with a doctor.
— Michael H
Verified review (2335609)
Review left 8 months ago
This review was collected via email feedback service.
Overall, how was your experience of our service?
Poor
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
Visit re leg pain
The doctor listened to my problem, asked questions and has sent me for X-ray and ultrasound scan.
— Mark H
Verified review (2335446)
Review left 8 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Good
Excellent
I had my blood pressure taken efficiently and quickly. I then was able to have flu jab so no 2nd appointment needed.
— Anonymous
Verified review (2334840)
Review left 8 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Health check
Nurse Ruth was very professional & friendly, explained everything to me and made me feel nothing was too much trouble, very pleased
— Christopher R
Verified review (2334794)
Review left 8 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Fantastic surgery
Seen on time and the doctor took his time and explained everything to me. The whole team there is very professional and understanding.
— Kirsten C
Verified review (2334793)
Review left 8 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Change of dressing
The service was excellent and I was not waiting. The nurse was very professional
— Terence S
Verified review (2334789)
Review left 8 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Hypertension check
The nurse was very professional and helpful
— Michael L
Verified review (2332661)
Review left 8 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Diabetic Review
The nurse was very efficient, treated me with courtesy, a smile and carried out the review professionally
— Anonymous
Verified review (2331699)
Review left 8 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Carry On Nurse
The nurse was very professional and the blood test was conducted in no time.
— Simon P
Verified review (2331602)
Review left 8 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
St James' Surgery
Up to the usual high standards from the team, thanks
— Richard S
Verified review (2331143)
Review left 8 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Diabetic annual check
Excellent meeting, very happy with service
— Thomas D
Verified review (2331135)
Review left 8 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Not being able to see a doctor
I have been with the surgery for 8 months. I have asked to see a doctor twice but each time I have been sent to the hospital and the hospital have asked me why I have not seen my own doctor instead of going to the hospital, how can you triage someone without actually seeing them
— Michael F
Verified review (2331094)
Review left 8 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Poor
New system
Filled out a query form and was sent a request for further tests so it was good and informative
— Mia I
Verified review (2331077)
Review left 8 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Good
Disapponting
I was denied the opportunity to see a GP and referred instead to an Urgent Treatment Centre. How times have changed. The NHS system of being registered with a local surgery seems to have broken down entirely.
— Eric D
Verified review (2331073)
Review left 8 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Poor
Attempt to consult
I completed an online request for a consultation, but was dismissed and advised to go to UTC. I was very disappointed with this response. Fortunately, I rarely use the GP surgery and was surprised to be dismissed.
— Margaret O
Verified review (2331067)
Review left 8 months ago
This review was collected via SMS feedback service.
Reply from St James' Surgery
Dear Patient,
We're sorry to hear that you felt dismissed. We have a new triage system in place to triage all incoming requests, this will determine the requests in terms of priority. Unfortunately we only have a certain amount of urgent appointments on the day and once these have all been allocated we have to triage the remaining patients based on their needs. If the clinician feels you need to be seen sooner rather than later they will advise the most appropriate service depending on your symptoms.
Overall, how was your experience of our service?
Very poor
Appointment was changed without consultation
I had an appointment arranged via text by you. I turned up for the appointment to be told it had been moved from a f2f at 8.30am to 10am over the phone. This was not changed without me knowing. The Receptionist was incredibly apologetic and changed it to a f2f for me, as I cannot take a phone call at work. I am sure it was just an oversight from the office, as Dr Hill wasn't available but feel it wasn't handled in the best way.
— Deborah H
Verified review (2331048)
Review left 8 months ago
This review was collected via SMS feedback service.
Reply from St James' Surgery
Dear patient,
We do apologise for the inconvenience this has caused you, we will feed your comments back to the team.
Overall, how was your experience of our service?
Neither good nor poor
Appointment booking
Terrible experience. Rude receptionist. Unable to get an appointment despite being first in the line at exactly 8am, forced to sit in urgent care for hours because apparently you can no longer go to the doctors and be seen, absolutely ridiculous
— Anonymous
Verified review (2331023)
Review left 8 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very poor
