It was hard to access the site, all I wanted was to book a routine appointment for my son, but I couldn't find the correct box to tick. So had to tick any. I understand why people complain about getting a doctors appointment, it certainly has put me off doing it again
— Anonymous
Verified review (2326624)
Review left 8 months ago
This review was collected via SMS feedback service.
Reply from St James' Surgery
Dear patient,
I'm sorry to hear you had difficulties using Anima. Please do contact us if you have any issues and we'll be more than happy to help.
Overall, how was your experience of our service?
Very poor
Shingles jab
I got a message from NHS England saying a mistake was made. I should go to doctor, make appointment to have shingles. Which I did. When I saw the nurse. She just told me I couldn't have the jab until June.
A waste of time for the nurse and me.
— Anonymous
Verified review (2326610)
Review left 8 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very poor
My mum's review
We had a highly positive experience during our recent appointment. From the moment we arrived, we received a warm and friendly welcome. I greatly appreciated the doctor's evident preparation and review of my mother's case prior to the consultation. Knowing that the doctor was already aware of our needs, rather than having to start with a basic introductory question, demonstrated a high level of professional care and efficiency. We are extremely satisfied with the service my mother was provided.
— Corinne S
Verified review (2331036)
Review left 8 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
St James' Surgery - Second jab to be book
Phoned for some advice, the lovely receptionist said she will pass it onto the Nurse. Nothing heard since.
— Tanja H
Verified review (2323112)
Review left 9 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Neither good nor poor
Asthma check
Ruth was very helpful
— David L
Verified review (2327667)
Review left 9 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Hip pain
Saw Dr. about my hip pain, I have an xray and a specialist appointment.
— Susan S
Verified review (2326690)
Review left 9 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Great
Everyone involved with St James' Surgery, from reception through to most of the doctors. Getting the hang of Anima which is a good system, I've done a few things on there which have turned out positive. I think patients need to think a bit more about the people who work there, as they do try to bend over backwards for the 10,000 patients they have.
— Anonymous
Verified review (2326665)
Review left 9 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
On line consultation
I have used the online consultation twice recently and have to say it was very easy to use and I got contacted very quickly after completing the form to organise a face to face appointment with a practitioner
— Kerry S
Verified review (2326622)
Review left 9 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Great Service
I used the online service to ask for a face to face appointment with my doctor. I received a phone call a couple of hours later telling me that it would not be possible but offering an appointment with another doctor at the local Health Center that same day which I accepted and was more than happy with the doctor I was seen by. Great service, thank you.
— Anonymous
Verified review (2326612)
Review left 9 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Felt listened to
I saw Dr Duncan who gave me some excellent advice! She was friendly, approachable and more importantly listened to me. A really nice Doctor.
— Anonymous
Verified review (2326611)
Review left 9 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Shingles jab
Friendly receptionists and nurse. Everything was explained to me.
— Patricia O
Verified review (2326609)
Review left 9 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Blood test
Nurse was lovely
— Vivienne R
Verified review (2326607)
Review left 9 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Great!
I have seen Fiona from the early days of me being pregnant right through until now at my son being nearly 16 months old. She has always taken the time to ask me if I’m okay even when the appointment is for our child. We are so lucky and so grateful to have been looked after by her! She is a credit to the surgery and made me feel human, so thank you so much!!! Even when we were late she didn’t make us feel like we were an inconvenience and was well informed.
— Sian W
Sian W works at N/a as n/a
Verified review (2326465)
Review left 9 months ago
This review was collected via online systems.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Patient
E consult
First time I did e consult, I was under the impression that I would have been offered an appointment with a doctor or a nurse practitioner, instead I was completely dismissed and sent to Buckland hospital without any explanation. Nobody said anything about no appointments available for the day and if I wanted I could have tried the next day. Just a text saying go to walking service.
— Anonymous
Verified review (2323315)
Review left 9 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Poor
Anima
The new Anima booking system is very unuser friendly.
The booking in took me 20 mins and as I'm at work using power tools any call back is nearly impossible to hear.
It just seems like more bureaucracy in favour of the surgery and not benefiting the client.
Why not make it a voluntary option?
Also it's quite stressful to hang about for 6 hours waiting for a reply.
Very disappointed.
— Timothy B
Verified review (2323230)
Review left 9 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very poor
Routine Follow Up Appt
To clarify, I was happy with Dr Hill, who was friendly and tried to be helpful.
However, I received a text to book a routine follow up appointment, which I duly did. Unfortunately, no one had any idea what was being followed up!
Dr Hill advised that the notes said Haematology, but there was no haematology letter on file.
He said he would ask a Nurse, but I haven’t heard anything further. It would be nice to know what it was all about!
— Rebecca W
Verified review (2323150)
Review left 9 months ago
This review was collected via SMS feedback service.
Reply from St James' Surgery
Dear Patient,
We will investigate this for you and have asked Reception to call you with an update. We do apologise for the miscommunication.
Overall, how was your experience of our service?
Poor
St James' Surgery
Still waiting for resuls of my urine sample - I hope its ok.
— David N
Verified review (2323045)
Review left 9 months ago
This review was collected via SMS feedback service.
Reply from St James' Surgery
Dear patient,
A message has been sent to you with your results.
Overall, how was your experience of our service?
Very good
St James' Surgery - Trying to gat appointment
Daughter passed out (wked)was told by a doctor over the phone to contact own doctor to get routine checks! Couldn’t get appointment was told to go to hospital after waiting 2 hrs saw a doctor who says he cannot do checks bloods etc need to be done by own doctor so total waste of time!
When I called in morning was told has to do it online then I rung back to be told daughter might not get appointment that day so sent back to school after 1 hr a call from doctors to say go up hospital! The system is not working!
— Brooke C
Verified review (2323043)
Review left 9 months ago
This review was collected via SMS feedback service.
Reply from St James' Surgery
Thank you for your feedback, we're sorry to hear that you have been passed around. We will pass your comments onto the Triage team.
Overall, how was your experience of our service?
Poor
St James' Surgery - Awful
Absolutely awful I called at 8am for an appointment for my 5 month old son to be told I’ll be called back they called back at 11am to tell me they no longer have any appointments and to go sit down a&e with my poorly baby.
— Adam F
Verified review (2323040)
Review left 9 months ago
This review was collected via SMS feedback service.
Reply from St James' Surgery
Dear Patient,
We would like to investigate your feedback further, please could contact us so that we can take some more details.
Overall, how was your experience of our service?
Very poor
Jabs
Nice and quick.
— Gibbons M
Verified review (2324843)
Review left 9 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
