Was told by GP to self-refer my son to bladder specialist. Was sent the number via a text in order to do this. When I phoned to make the referral I was always told that I was not allowed to self refer to this specialist and a GP needed to do so. Got in contact with the surgery, was told they would inform GP straight away and that I should get a call back. So far a week on I have had no call back and no confirmation that the GP has put my son foward for referral. Poor service. And this was after having a 2 month waiting for a phone appointment.
— Anonymous
Verified review (2292486)
Review left 11 months ago
This review was collected via SMS feedback service.
Reply from St James' Surgery
Dear Patient,
We would like to get this looked into urgently for you. Please could you contact the surgery and choose the Secretary option on the telephone so that we can resolve this for you.
Overall, how was your experience of our service?
Poor
Hormone implant
Nurse Ruth was as friendly, efficient and professional as always
— Gordon S
Verified review (2293450)
Review left 11 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Appointment
Good
— Anonymous
Verified review (2293418)
Review left 11 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Good
Litteraly is an amazing place
Every time I come out of the practice I always leave feeling a lot better about something, the nurses are amazing especially Gry Kampestuen. She's a fountain of knowledge and an angel with a needle as well.
It's not exactly an event to look forward to, it's a visit to the doctors, however since I've moved to St James's Surgery, it almost can be, from the moment your foot is in the door until the moment you walk out. A great place with even more amazing people working there. I am so grateful. Thank you
— Mark T
Verified review (2293416)
Review left 11 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Missed referral!
My referral was made in June and when I rang last week you said it was missed and would ask the doctor to refer, when I chased up this referral I was given the option to chase this in a telephone call appointment with the doctor! What a waste of the doctors time and availability for other appointments for people who truly need it! Needless to say I was referred the next week!
— Suzanne C
Verified review (2292067)
Review left 11 months ago
This review was collected via SMS feedback service.
Reply from St James' Surgery
Dear Patient,
We will investigate this for you, we do apologise for the inconvenience and frustration this may have caused.
Overall, how was your experience of our service?
Poor
Very positive experience
Visiting St James's surgery is always a pleasure. Reception team are lovely and Dr Reineck, in my opinio,n is an excellent GP. He has referred me to all the consultants and Doctors that I need to - as I get older/ I am now 76 and a busy Opera Producer working abroad in the Ukraine as well as living in Temple Ewell. Thank you St James's Surgery for looking after me.
— Ellen K
Verified review (2291674)
Review left 11 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
St James' Surgery
1st visit to the surgery
— Sharon M
Verified review (2291538)
Review left 11 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Good
Brilliant Practice Help!!
All of the staff that have been involved in the care of my Dad have been amazing!! He is very fussy and particular, you’ve bent over backwards to try and help him! The lady at reception was brilliant with him and understood his complex requests. I’m so glad you’re looking after him!
— Anonymous
Verified review (2288137)
Review left 11 months ago
This review was collected via online systems.
Overall, how was your experience of our service?
Very good
How satisfied are you that you are treated with dignity and respect by staff?
How satisfied are you that the GP Practice involves you in decisions about your treatment?
How satisfied are you with the outcome of your treatment?
Which best describes you?
Next of kin
Physiotherapy Appointment
Through and extended enough time for assessment.
— Samuel L
Verified review (2290762)
Review left 11 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Very friendly and personable
I was seen without delay. I was made to feel welcome and found the medical personnel very friendly.
— Denys C
Verified review (2289804)
Review left 11 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Blood tests
I was seen on time, nurse was very nice and friendly. Job done for another year
— Patricia D
Verified review (2289701)
Review left 11 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Locum sevice
I was seen by a locum who was actually quite rude. Came out in floods of tears and back at square one with an ongoing heatlh issue. Really disappointing and now seeking advice as I am needing counselling due to the negligent service.
— Anonymous
Verified review (2289517)
Review left 11 months ago
This review was collected via SMS feedback service.
Reply from St James' Surgery
Dear patient,
I am sorry to hear that your recent consultation caused you distress. Please contact the surgery so that we can investigate this for you and report this back to our Locum agency.
Overall, how was your experience of our service?
Very poor
The nurse was very kind
From coming into the surgery to seeing the nurse was excellent. I am 75years old and sometimes get in a muddle, the receptionist was amazing, then the nurse was very kind, it's all makes a difference. 10 out of 10
— Jennifer M
Verified review (2289412)
Review left 11 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
My recent appointment
Very pleased with Dr Hill's advice, and his concern with my problem.
— David S
Verified review (2289358)
Review left 11 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Patient engagement was poor
The Dr was late for my appointment, he strolled in from outside 15 mins past my appointment.
During the meeting, he was nonchalant, seemed disinterested, poor eye contact and I felt like I was an inconvenience to him.
I think that was my 2nd visit to the surgery in 4 years….
As a trained Nurse and NHS operational team manager, I know what the standard should be, and this was not it.
— Ian M
Verified review (2289231)
Review left 11 months ago
This review was collected via SMS feedback service.
Reply from St James' Surgery
Dear Patient,
I'm sorry to hear that this was the service you experienced recently. Please contact the surgery so that we can look into this further for you.
Overall, how was your experience of our service?
Poor
Prescription delays
Practically every month my prescription delivery takes more than the advised 3 days.
In addition it is practically impossible to get a face to face appointment with a doctor, despite waiting in a queue at 8am, by the time I get through the appointments have all gone.
In addition if I'm offered a phone consult with the doctor there is always several weeks to wait for one.
— Pamela C
Verified review (2289217)
Review left 11 months ago
This review was collected via SMS feedback service.
Reply from St James' Surgery
Dear Patient,
I'm sorry to hear that we haven't been able to process your prescription request in the set timescale. Please call the surgery and select the Prescription line to discuss with the team to resolve this issue for you going forward.
Overall, how was your experience of our service?
Poor
Check up for my mole and Doplar test
Excellent Dr Ryika explained to me that my results were all clear.
St James Surgery is the best. All the doctors and Nurses are just so nice
Having my Doplar test done as well was excellent. Fiona is just so nice and also explains everything she is doing. Thank you all for taking care of myself and my Husband
— Christine D
Verified review (2289232)
Review left 11 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Consultation with GP
GP very considerate and helpful - clear, concise and helpful advice and decisions. Very supportive and understanding
— Roger V
Verified review (2289201)
Review left 11 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Blood test visit
The appointment was spot on time. Everything was done very quickly and in a friendly way. Perfect visit.
— David P
Verified review (2289196)
Review left 11 months ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Difficulty getting appointments
It was very difficult to get a recent appointment. I had to persevere to get one. The telephone receptionist was understanding and finally got me one, thank you. The doctor was excellent.
— Colin P
Verified review (2284979)
Review left 11 months ago
This review was collected via SMS feedback service.
Reply from St James' Surgery
Dear Patient,
thank you for your feedback, from 1st October we are moving to a new online system called Anima that will enable to provide more appointments, extend capacity and to avoid the 8am rush on the telephones. I am glad to hear we managed to arrange an appointment for you.
Overall, how was your experience of our service?
Poor
