I have always found this surgery very good indeed, the reception staff are always very helpful, I have especially found the lady that runs the office behind the scenes great when I needed her help. The Nurse I saw the other day was very informative with some really great advice which was very much appreciated
— Kirsten C
Verified review (2114650)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Blood test
Efficient, quick.
— Roger L
Verified review (2114645)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Blood pressure test.
My blood pressure test was very straightforward and on time. Very good service.
— Michael B
Verified review (2114643)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Restores my faith in the NHS
St James' Surgery seems to run like clockwork. From the receptionist who appears to know patients to the doctors that come and invite you in from the waiting room. Then the after service nurse is second to none. I can’t praise the staff enough. After a frightening experience, I didn’t have much faith. I do now. Well done to a great team.
— Susan P
Verified review (2114642)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Great service.
Great interaction with the staff, they are professional, attentive, and most importantly knowledgeable.
— Anonymous
Verified review (2111506)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Went for flu-vaccination, good, efficient service
Had flu-vaccination, got the appointment time I wanted, did not have to wait, efficient and professional service.
— Charlie Z
Verified review (2083593)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Blood test
Staff were extremely helpful and professional. Waiting time was minimal all in all very satisfying
— Derek M
Verified review (2066139)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Shingles Vaccination
I attended the surgery for a shingles Vaccination. I was seen on time, the nurse was very professional and pleasant.
— Gillian L
Verified review (2065374)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
St James' Surgery
Please don’t remind me three times!
Vaccination fine. But three alerts in the week before was too many. If you happen to be having several appointments in quick succession it would be easy to miss something important among the rest.
— Christine H
Verified review (2065372)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Good
Face to face appointment
The Doctor listens.
— Russell C
Verified review (2114639)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Multiplication of care
I feel as if I am in safe hands. The Doctor is looking after me from a vast knowledge base.
— Simon P
Verified review (2113936)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
GP Review - Follow up + medication.
CT Scan review of virtual colonoscopy and treatment for anaemia.
— Michael N
Verified review (2111113)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Yearly check up
I got a text to say I was due for my yearly check up, as I have blood pressure and Cholesterol issues and I got in quickly and the nurse was lovely and all was done good, very pleased with the service I received.
— Philip H
Verified review (2110724)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Diabetes review visit .
Reception staff were welcoming and helpful.
The nurse that conducted my review was excellent, explained everything that was to take place and very professional.
— Anthony S
Verified review (2110720)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Changed Doctor
I used to be at a Surgery near to this one in Dover. I hadn’t been able to get an appointment to see a Doctor for at least 5 years; I kept being sent to Buckland Hospital to mainly see a Nurse. My first appointment at St James’ was with a Doctor. I was caught off guard when I left the Surgery when both the reception staff thanked me and said Goodbye! Not something that happened at my previous surgery. The simplest things can make all the difference. Thanks to all the staff for a welcoming visit.
— Anonymous
Verified review (2110702)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Consultation.
I met a new, to me, doctor. She was thorough and informative. I felt that she listened to me and was really helpful.
— Elizabeth D
Verified review (2110696)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
New patient
I think that the overall experience was amazing, friendly, informative and helpful, so different to previous experiences, thank you.
— James H
Verified review (2110695)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Good as usual
Another on time and good telephone conversation.
— Neil M
Verified review (2110716)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Good
Various appointments for same issue
I’ve had to select neither good nor poor because some was very good but initial bits were not so good. The not so good was my initial appointment on 1/10/24 (thought I was seeing a doctor but didn’t) when my heart AF was not properly picked up and I was referred for tests. Tests scheduled at the surgery (bloods and ECG) were to take 10/17 days to receive. Fortunately the blood test nurse at 10 days recognised the AF, gave me an impromptu ECG and gained me a doctors appointment the same day (very good). The temp doctor prescribed AF medication but failed to recognise and prescribe the need for a blood thinner (not so good). Follow up appointment two weeks later with Doctor Hill (and a further telephone appointment) have been very proactive…..resulting in a referral to a cardiac specialist, which I’m still awaiting. So a slow and not so good start for what is listed as heart failure, which has ramped up to be treated more appropriately in recent weeks.
— Christopher C
Verified review (2103625)
Review left 1 year ago
This review was collected via SMS feedback service.
Reply from St James' Surgery
Dear Mr C,
Thank you for taking the time to provide us with your feedback. This was raised to Management and has been thoroughly investigated, discussed in our Clinical meeting and raised as an incident. We do apologise for the distress and frustration this may have caused. If you wish to discuss this further please do contact us.
Overall, how was your experience of our service?
Neither good nor poor
Review of 7 days home reading of BP.
Doctor did not appear to know that surgery had called me in. Did not appear to have my blood pressure readings requested by surgery. Made to feel appointment not necessary.
— Sylvia K
Verified review (2107140)
Review left 1 year ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Poor
