Reception helpful on both successive days with different people at reception. Even got me a cup of water.
Doctor extremely efficient, listened and open to my thoughts and uncertainties.
Within 15 hours of appointment , I had a blood test and a chest X-ray.
— Henry U
Verified review (2046299)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Mole check
Great service, very pleasant staff.
— Anonymous
Verified review (2046285)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Injection
On time, very easy ,was given all information about jab, etc.
— Anonymous
Verified review (2046262)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Seeing nurse
Saw a male nurse Daniel, I think he name was, very efficient, and had sent for blood tests and scan Thank you Daniel!
— Barbara B
Verified review (2046255)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Emergency appointment
Phoned at 8am and got appointment for 10.20am the same day. Excellent receptionist. Very patient and understanding. Dr Pia was excellent and listened. Got 2 prescriptions and a week later feeling much better. Cannot recommend this surgery highly enough.
— Sara B
Verified review (2046250)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
B12 Appointment
I was very satisfied with the appointment.
— Kevin H
Verified review (2046244)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Dr call back
Very quick call back from Dr
— Lorraine J
Verified review (2046241)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
GP appointment
My appointment was nearly on time. The Dr listened to me and adjusted my medication accordingly.
— Ruth U
Verified review (2046459)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Smear test
Explained procedure clearly and when and how to expect results. Given the opportunity to ask questions. No sheet provided to cover myself so felt exposed.
— Anonymous
Verified review (2043774)
Review left 2 years ago
This review was collected via SMS feedback service.
Reply from St James' Surgery
Dear Patient,
Thank you for your comments, I will feed this back to the Nursing team to address.
Overall, how was your experience of our service?
Good
Appointment
The medical issues were well administered. My feelings were of being condescended to…. Why? Perhaps because I am old!
— Petrina S
Verified review (2042966)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Neither good nor poor
An appointment the same day
I phoned the surgeon, got an appointment the same day. Doctor was very pleasant and did a few basic tests. Assuring me everything was good. I didn’t have to wait long at all.
— Maureen C
Verified review (2043368)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
B/P Check up
The nurse was lovely. Also my appointment was on time. She explained anything to me. Surgery lovely and clean.
— Vivienne R
Verified review (2043162)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Satisfactory appointment
I was seen promptly, explained my problem and after an examination further treatment was arranged.
— Anonymous
Verified review (2043062)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Diabetes
Staff as usual were extremely helpful and the diabetic nurse, Becci, was very good and explained all I needed to know in a language I could understand putting me at my ease, all round a very pleasant visit.
— Derek M
Verified review (2043011)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Fantastic Service
Always an efficient and polite service from St James’s Surgery - thank you.
— Steven P
Verified review (2042709)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Always impressed.
Polite staff. Always helpful. Parking can be a pain sometimes. That can't be helped. Been here since it opened.
— Robert S
Verified review (2042633)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Repeat prescription
Apart from only adding 10 items of SPH1's instead of the 12 I ordered but apart from that it was exactly as expected.
— Angela E
Verified review (2042594)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Good
Visit to a nurse
Helpful secretary. Friendly nurse that took her time to listen to my problems and checking out what she could do for me before advising me to see a doctor.
— Cathrine H
Verified review (2042518)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
GP engagement
GP is very understanding to the distress I have been enduring whilst managing a medical condition and supporting me to manage it whilst waiting to be seen by a specialist
— Patricia W
Verified review (2042430)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Health check
Helpful talk on results, doc to contact me once he has looked at them, still waiting.
— Tina G
Verified review (2042406)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Good
