St James' Surgery

Understanding

Understanding, explained everything to me. Very helpful.

— Anonymous

Verified review (2017995) Review left 2 years ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

Staff are all very supportive.

All staff are welcome and helpful.

— Elaine G

Verified review (2018001) Review left 2 years ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

Diabetic review

My review by practice nurse Beccy was very informative about my condition and as a result she suggested a new course of treatment, all in all a very good phone call, well managed.

— Duncan G

Verified review (2014943) Review left 2 years ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

AFib review + Cellulitis

Follow up treatment review in three weeks. Dr Holwerda was very caring explaining the problem and treatment following a thorough examination. Very pleased.

— Michael N

Verified review (2013478) Review left 2 years ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

GP Appointment

Blood pressure review.

— Anonymous

Verified review (2013444) Review left 2 years ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

Excellent service

The service received was excellent.

— Michael B

Verified review (2013290) Review left 2 years ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

Quick appointment within 5 days.

Was told I should be seeing a skin specialist within 2 weeks. Hopefully that will be the case.

— Robert S

Verified review (2013270) Review left 2 years ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

Blood test

Friendly and efficient.

— Doreen M

Verified review (2013239) Review left 2 years ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

St James' Surgery

Stick to the appointment time.

— Anonymous

Verified review (2013041) Review left 2 years ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Good

Helpful and patient

My Doctor was very helpful and patient and I left the surgery feeling that I was getting all the help I needed.

— Anonymous

Verified review (2013018) Review left 2 years ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

Caring and polite

All dealt with quickly and efficiently, staff were caring and polite.

— Anonymous

Verified review (2013010) Review left 2 years ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

Blood test

Was seen promptly and efficiently by a friendly nurse, well explained.

— Ian G

Verified review (2013005) Review left 2 years ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

Very efficient

Very efficient and friendly nurse, as always.

— Shylah S

Verified review (2013000) Review left 2 years ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

E consult

First time using e consult and I have to say it was easy and very fast to use.

— Anonymous

Verified review (2012999) Review left 2 years ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

Extremely helpful

The nurse practitioner Debbie was fantastic and super helpful, genuinely seemed as if she cared and gave so much information and assistance.

— Rhys C

Verified review (2012993) Review left 2 years ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

Visiting GP

The doctor put my daughter at ease and was so lovely. Listened to symptoms and helped.

— Anonymous

Verified review (2011684) Review left 2 years ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

Excellent service

I had a Blood test to establish a possible false high PSA and also had a Doctors appointment to talk about my recent new tablets.
Also discussed about my PSA I asked if they could let me know when the results came in.
The following day I got a text to say my PSA had gone back to normal which I appreciated a lot.
Excellent service as usual, thanks.

— Philip H

Verified review (2010851) Review left 2 years ago
This review was collected via SMS feedback service.

Overall, how was your experience of our service? Very good

St James' Surgery

The waiting time to see the nurse practitioner was quite long after appointment time. Reception woman was quite rude and abrupt, not the right person for dealing with patients.

— Anonymous

Verified review (2008616) Review left 2 years ago
This review was collected via SMS feedback service.

Reply from St James' Surgery

Thank you for taking the time to write a review for the surgery. Your feedback is important to us, please contact us so that we can look into this for you.

Overall, how was your experience of our service? Neither good nor poor

Follow up appointment

I was asked by surgery to make a follow up appointment. The doctors first words were … ‘what can I do for you today’. My response. ‘I don’t know, you called me in’. The doctor hadn’t even bothered to read my notes before my appointment. Very poor. It was a complete waste of my time. All I got was some print outs and no real advice or guidance.

— Anonymous

Verified review (2008583) Review left 2 years ago
This review was collected via SMS feedback service.

Reply from St James' Surgery

Thank you for taking the time to write a review for the surgery. We pride ourselves on excellent customer service skills and was disappointed to hear that this was not the case for you. Please contact us if you would like us to address this for you.

Overall, how was your experience of our service? Poor

Quick to be seen but mistake made with treatment

I contacted the doctors following some calf pain I was experiencing after giving birth to my first child. I got seen quickly for an appointment and got a call the same day with blood test results which was very efficient. The main downside is that I was sent to Buckland for an urgent blood test but was told when I got there that they only do appointments and that the doctors have the facility to do the blood tests themselves. The other downside is that my doctor advised I had tested positive for a DVT and put me on rivaroxiban even though I said I am breastfeeding. Midwives told me I should have been put on different blood thinners to allow me to breastfeed and that blood test does not confirm DVT and at most women test very high on blood test post partum.

— Anonymous

Verified review (2002740) Review left 2 years ago
This review was collected via SMS feedback service.

Reply from St James' Surgery

Thank you for your comments, we will feed this back to the team.

Overall, how was your experience of our service? Neither good nor poor