I requested a repeat prescription which was dealt with promptly but unfortunately the prescription was out of stock in tablet form so I rang the surgery again and my prescription was altered to capsules very promptly. Very satisfied with the doctors, reception and prescription team!
— Joan D
Verified review (2002462)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Really great experience
Can't fault any of the staff, always doing their best to help but like to call out Fiona as she really goes above and beyond.
— Peter B
Verified review (2002456)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Very happy with the service
I am very happy with the service I get at the surgery.
— Gillian A
Verified review (2002497)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Very good
I think our surgery is very good compared to others.
— Anonymous
Verified review (1998471)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Excellent experience
Had an excellent experience. Friendly staff and the treatment I received was great. Great attention to detail. My wound is looking so much better!
— Janet H
Verified review (1998906)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
St James Surgery
A bit more time with the Doctor as it was the first time I have been there.
— Kenneth W
Verified review (1998212)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Good
Excellent care
I came to see the nurse, Debbie, and she diagnosed my problem, reassured me and gave me a treatment plan. She was professional, knowledgeable and caring.
— Margaret B
Verified review (1998209)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Routine checkup
I recently received a visit home visit from a district nurse. She was professional and friendly.
The procedure she had to perform was totally pain free.
— Jeanette P
Verified review (1998195)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Friendly staff and doctors
Always helpful and polite.
— Anonymous
Verified review (1998183)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Always polite and easy to talk to on the phone
Very helpful, 10 out 10.
— Anonymous
Verified review (1998169)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
St James' Surgery
Doctor was very helpful.
— Anonymous
Verified review (1998167)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Excellent
Moved to this doctors and couldn't be more impressed… took 1 day to be registered and got an appointment the next day. Absolutely faultless.
— Anonymous
Verified review (1998163)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Lovely people
Lovely staff that don’t get enough credit.
— Harriett-joan O
Verified review (1998162)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Annual blood pressure review with nurse.
The nurse was friendly and efficient also running to time or not particularly late. As usual with this nurse, the blood test was painless and I felt in good hands.
— Anonymous
Verified review (1998380)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
Compassionate and understanding
The staff on reception are efficient and friendly. The medical staff are very skilled. In particular I have found Dr Reineke to be a good listener and to be compassionate and understanding, a brilliant doctor.
— Anonymous
Verified review (1997887)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
I saw a nurse for a BP check and some blood tests
The nurse was very thorough and empathetic.
She made some very helpful suggestions and I left feeling understood and looked after.
Thank you.
— Anonymous
Verified review (1993725)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Very good
1st Time Visitor Gone Well
My experience at St. James' started off wonky when I didn't receive a confirmation e-mail or text that I'd successfully registered with the surgery as expected. Therefore I was over a week later being able to arrange an appointment than had hoped for. It was only when I called them the matter was resolved.
Nonetheless; when the time came for my arranged appointment everything went smooth as silk. The staff I encountered were smiling and friendly, and were swift to the point of my visit without it feeling rushed or that there was a risk of something being overlooked.
Overall I was happy with the service and will definitely continue using the practice going forward as long as I'm in the Dover area.
— Kyle B
Verified review (1992223)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Good
What do you say
Staff really need to work on thier manners, looking down on a patient is wrong and making them disclose their medical reasons for needing an appointment is appalling. Many complaints put into this practice but nothing changes. So no complaint this time as I'm just wasting my time. The office staff have free rain to treat and speak to you how they see fit.
— Rowan H
Verified review (1989753)
Review left 2 years ago
This review was collected via SMS feedback service.
Reply from St James' Surgery
At St James Surgery we pride ourselves on our excellent customer service and so we were disappointed to hear that you did not receive this. We have a variety of clinicians on duty each day and we ask our patients to explain their presenting symptoms either via telephone or via eConsult in order for us to appropriately signpost. However, if you have a personal or delicate issue please inform the Receptionist and they can add you to our Triage list.
Overall, how was your experience of our service?
Poor
Telephone appointment
I wanted a call with Dr Holwerda, at least she reads my notes & also I can understand her, I had much trouble understanding the locum that phoned me.
— Rita N
Verified review (1989783)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Neither good nor poor
Conflicting times
I personally booked my blood test appointment & follow up phone call with the receptionist due to my wife's appointments 2 weeks earlier being mucked up. Well it made no difference as my bloods appointment was changed without my knowledge or being told. Even though I received around 6 texts saying the appointment was at the time booked. Plus my phone call appointment was around 2 hrs after the booked time. I understand things happen but I also work to an appointment schedule & I personally came into the surgery to book my appointments so as not to cause unnecessary problems for the nursing staff or my customers who I work with. It has left me feeling with no confidence in the new booking system I'm constantly told is having teething problems. I do my utmost to make sure I'm not one of those people who put strain on the NHS by missing appointments & even go out of my way while holding down a job, I expect the same in return. Many thanks for reading this.
— Anonymous
Verified review (1990551)
Review left 2 years ago
This review was collected via SMS feedback service.
Overall, how was your experience of our service?
Poor
